Extremely bad groomers... Completely butchered my two west highland terriers - they ended up…read morelooking like uneven poodles- nails weren't cut and the service was pretty terrible. We won't be coming back here.. $150 for two butchered dogs.. Not what I call a good spend!

I was a regular customer until recently when just before Xmas Pen let me down badly. I had…read moreaccommodated her by changing my appointment to the day after my wedding and then she cancelled the night before just because I didn't respond to her text. It was my wedding night that I had mentioned to her when she first asked me to change but I still helped her out. Her follow up text response to me was also very unprofessional and basically insulting. I had never let her down and had even made bookings for all 2017. DON'T USE HER as she will eventually let you down. Very unprofessional.

Simon from Pupparazzi was amazing. I had been searching for a pet photographer to take photos of…read moreour 4 dogs for my website; www.woof-ithealthydogtreats.com.au. How fortunate was I to find an amazing photographer in Simon from Pupparazzi. I found Simon to be calm, warm and friendly. Simon had all 4 boys at ease and before long the camera was clicking away. Under Simon's fun instructions to pose with the 4 boys; I could not stop laughing. Simon made our experience fun! Thank you Simon for being awesome!

Awesome photos that really capture the pet's personality. As a Vet I have come across a number of…read morepet photographers and Simon's photos really stand out as being natural and professional. Prices are reasonable too!

THE MOST SENSATIONAL PET GROOMERS! This is the most amazing…read morepet grooming service I have come across. Cally the owner is so wonderful with the animals and my puppy adores her. The dogs aren't caged up when they are waiting to be groomed, they have an open play area where they can socialize, my puppy just loves it and she is so much more sociable with other dogs since going there. That is not all, the quality of the service is a bargain for what you pay. Cally and her colleges do a wonderful job at grooming my puppy and Cally (who used to be a vet nurse) also picked up that my puppy had an ear infection, which I was unable to identify myself, which in the long run has saved me a ton in vet bills as I was able to treat her immediately. I would highly recommend this groomer for any pet.

After having a regular vet for many years I was quite nervous about going to a different clinic but…read moreit was Sunday night and my dog was attacked by another, we needed to have him checked over as he was limping and wanted to make sure nothing was broken. We arrived around 8:30pm and ended up waiting about 20 minutes when a vet nurse took our dog through for a preliminary check while we waited for the vet. We ended up seeing the vet about an hour after we arrived. The lady we saw, Beau, was fantastic, she was very gentle and thorough. Luckily it didn't look like there were too many major issues and we were given some painkillers for our dog to take and a follow up appointment with our regular vet suggested in case there was no resolution. We didn't feel like we were upsold on anything we didn't need and didn't feel like our appointment was rushed either. The vet apologised for keeping us waiting as it was changeover time. I hope I don't need it again but would be happy to return or recommend the clinic for emergency veterinary serv

From the owner: Pet Emergency, Referral Medicine and Animal Physiotherapy. Please note we are not registered…read morespecialists in any of these areas.

Earlier this year I took my 2 dogs to Southern Animal Health (SAH) for treatment, signing a…read moresurgical admission form which had an unexpected $88 charge. Under time constraints, I signed the form intending to clarify the extra charge when I picked the puppies up. On returning I paid the account in full $849.60. I then queried the additional $88 charge which was refunded by the attending vet. Over the following 24 hours I received 3 phone calls from SAH, at the direction of owner Marcus Hayes, demanding repayment of $88. Despite advising staff that I would repay the money at the post operative visit and despite being a client of SAH for over 10 years, paying upwards of $25,000 for treatment- without issue. In addition to the phone calls, I then received a formal letter from Marcus Hayes stating that I had been unreasonable in querying the $88 additional charge, that my dog would not receive post operative care until the $88 had been repaid & that he required an assurance that I would not query cost of any future treatments. Believing that there was a mutually respectful relationship between Marcus Hayes and myself I am at a loss to understand why I have been dealt with in this manner. The only point of difference between Marcus and me has been when I registered a complaint that another of my dogs, who was seen by an alternative veterinary practice, required the removal of 8 teeth. She had been a client of SAH for nearly 9 years, receiving annual health checks and other treatments at SAH. I was troubled that her condition had not been diagnosed by the attending SAH vets. The whole experience has been shocking & hurtful. I cannot believe that the refunding of $88 by the attending vet could in any way justify Marcus directing his staff to phone me 3 times in 24 hours demanding repayment, to ignore my commitment to repay the money on the post operative visit nor justify the sending of a formal letter again demanding repayment, denying post operative care & demanding a commitment to never query future treatment costs on my part.

From the owner: Southern Animal Health is a state of the art general practice Veterinary Clinic in Bayside offering…read moreextended hours 7 days a week. With our 'Less is healthier' philosophy, we have a modern approach to pet health. Surgeries other clinics typically send to specialists are done in house by our team of advanced surgeons for a fraction of the cost of specialists. However, for those rare cases where even we would recommend seeing a specialist, we have two of Melbourne's best surgical specialists work in-house at our clinic.

I have been taking my dog, Tami, to Very Spoilt Dogs for years. She is happy here and is so well…read morelooked after during her visits. Would not go anywhere else. One very happy and satisfied customer.