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Recommended Reviews - Pets on Nepean
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12 years ago
This Pet Shop is poorly run. Staff are not well trained. They say that there staff are all Vet assistants which is a lie. There staff also judge client's when they walk into the store. If you look like you don't have money to spend they won't serve you or will just completely ignore you. I have watched many people in my local community walk out of this Pet Shop due to its bad service. The staff are also rude speaking to people. Other Pet Shops in the local area would like to see this shop closed for they also are suspect on how they are treating the animals they are selling to the public. read more
11 years ago
I have always found everyone friendly and helpful and I don't spend much at all - they have a good range and grain free dog food which is hard to get sometimes - love the DYO hydra bath - I am a shopkeeper by trade and very aware of how I am being served - they have always been great. read more
9 years ago
I have been a customer of this shop for several years and can see a a large decline in service of late - today I attended the store in my lunch break to by dog food and I walked around the store yelling out hello hello and no one was around to serve me. There was gentlemen (staff member) in the fish area and that was it and he never came to serve me. Five minutes is more than long enough to wait for someone to serve me and then I left in disgust. Very disappointed. read more
11 years ago
excellent service . friendly and helpful staff competitive pricing. would defiantly recommend this shop
10 years ago
The last person (I think a female) knocked Pets on Nepean, and staff and their qualifications, she really bagged it. I would like to ask them, What Pet Shop Do You Own In the Area,you sound very threatened . read more
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4 reviews that are not currently recommended
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10 years ago
This is a terrific shop, catering to pet owners of all kinds! The staff are knowledgable, helpful and polite. If they are not able to help, they recommend other businesses that can! The outcome for the customer is their priority, which is fantastic to see! Thankyou so much for all your help! read more
10 years ago
A great family run business. Staff are knowledgeable. Remember you as a regular. Extremely helpful. You can't beat the personal touch. Much better experience than the large franchises read more
10 years ago
This is the best pet shop I've been to - they stock great pet supplies which we couldn't find elsewhere, such as "da bird" cat toys. Their new cattery looks great and very spacious. read more
10 years ago
Always find staff extremely helpful and knowledgeable. Great range of products too.







