We have had an awesome relationship with Hatheway Ford. Paul in the service department is one of…read morethe nicest guys and does everything possible to give us the service we want. Always greeted by name and friendly by all who work there. I have had my Escape for 2 years and from the time we walked in to try out an escape to this week when we had our scheduled oil and regular maintenance done,,,,there has never been anything I would have to complain about. Always friendly and professional.Thank you Ford for all you do for your clients!!!

The way management pushes you to buy expensive warranty protection that is not in the best…read moreinterests of the customer and takes advantage of the dire need for a car ( my car died in the lot) then "because the other dealer sent the car to the wrong dealership" I was forced to rent a car for a week while I waited for the new car to get here do to no fault of mine.No extras were offered as an apology. And when I asked specifically about cruise control I was brushed off as the management claimed they they outsourced that and it would cost me an extra $500.00 (approximately)and they,the dealer, weren't liable for any problems that may be the result of outside installation. I could not afford to take a chance on that so I am left with a bad taste for Ford "customer appreciation". I will never buy a car from the Amherst NS dealer, and should anyone ask me about Ford cars, I will be forced to be honest with them. ! I have had to replace both front door cables,then the passenger door would not open from the inside,next was the driver's side rear door wouldn't open from the inside ,etc. The latest is a problem with the rear driver's side window not operating properly. I am not a very happy Ford owner, and can't recommend this dealership or Ford cars to anyone. Thanks for letting me vent my frustration.