My car broke down, and I was stranded on the highway. I was hesitant to call a tow service because…read moreI've heard negative things about them, like they majorly overcharge and take advantage of people. But I needed help. I used my phone to search and all the tow companies in my town were closed, except for Pence. I called them, and the lady on the phone was very kind and sweet. They sent someone out to help me, and I was home within the hour. I expected a big bill because that's what other tow companies charge, at least that's what I heard. Pence charged me four times LESS than their competitors, and their staff is skilled and helpful. I will always call Pence Towing Service when I need help! Thank you, guys!

This place will take care of you when you need it! Our car got damaged on a road trip and they were…read moreable to get us back on the road in no time flat! Highly recommend

After a week of being in the shop, they worked hard to find the problem with my truck and did a…read morefantastic job! While it was frustrating without a vehicle, they kept us in the loop and were always helpful with answers to our questions. We have been very pleased each time we've been in. They have actually had 3 of our vehicles over the past couple weeks and done a good job. The staff is friendly! Also been able to use the drop box in the evening and called the next morning to tell them the problem! Great place to get your car or truck worked on!

When I was stranded because my car ran out of gas during our last little bout of bad weather, I…read morecalled the guys at River valley road side assistance. They brought me fuel with a smile and great attitude. Don't remember the driver's name but he even gave my kid a good laugh and a small you to occupy himself until we were able to get moving again. What a great bunch of guys! I'd recommend this company to anyone having car trouble.

We are a disabled couple and don't know a lot about cars. my mother paid for a starter repair, and…read morethen after the repair he told my mom the car was not worth repairing anymore. so he charged her money for a non fixable car and took her money knowing that it was for nothing. we are now destitute because the car lasted like a week before stopping working again. walker said we must pay for another diagnostic for his botched repair. Find auto care elsewhere as walker is out to screw you over especially if you're vulnerable.

If I could give 6 Stars to Walkers, I would. We were traveling in our RV and towing our car. We got…read moreto Fort Smith and learned our car had ruptured a brake hose and lost all brake fluid. After we couldn't even get the local Ford Dealer to answer the phone or return a voicemail, we called Walkers. They picked up our car the first day, quickly diagnosed the issue, and had the parts in at 8am the next morning. The car was fixed by 9am and we were back on the road by 10. This is an awesome family run business that cares. I highly recommend!

Spoke to Jason at Jody's on the phone on Friday morning around 10 a.m., just about getting my car…read moretowed to a dealer in town for a check engine light, and my car running rough. When I found out they also did repairs, he said they'd be able to get me in and get the diagnostic done on the day, which the dealer couldn't even touch it 'til Monday. So, I went with Jody's. They came and picked it up at my house, with a flatbed, within an hour, got it down there, did the diagnostic, did the fix, and were able to get the keys back in my hands by 4 p.m. The mouse-chewed wires unfortunately weren't covered under my platinum warranty, but they wouldn't have been covered at the dealers, either! I know I got my car back faster, and that the price was probably even a little lower, and I honestly couldn't be more pleased. Hopefully no more un-warrantied issues with my Nissan Kicks, but if I do, I'll have Jody's deal with them. Time to go get some mouse and rat repellent!

Short story- Lost…read morethe pulley for the alternator belt. Rolled into Jody's at 8 AM. The car was fixed by 9 AM. Great prompt service. Long story- Against my better judgement, I agreed to drive my 86-year-old mother from Tucson to Tennessee in her 2003 Buick Lesabre. The first 1000 miles were thankfully uneventful. But, after leaving Henryetta, Okla. at 6 AM, we had just past Ft. Smith, Ark. when the engine service light appeared, then minutes later a bright red voltage light glared- all with a very emotional Mom in my ear. It was a catastrophic failure. The temp. was maxed out and this is when I threw on the hazards and lowered the speed to 50 mph. The temp. lowered a bit, and I saw that an exit was a mile ahead. Made it to the off ramp at 7:45 AM and started researching service garages. Jody's was right at the exit across the street from a Waffle House. We pulled into the lot which was empty. We thought they were closed. The sign directed me around the corner where I found a gentleman at a computer ready to check me in. We speculated that it was an alternator problem. As I returned to the car I was immediately met by a mechanic, and he drove the car to the garage. The rep. and I discussed whether the high temp. may have damaged the water pump or some seals/gaskets. The rep. returned in a timely manner and informed us it was a pulley failure for the alternator belt. $300. He said it would probably be done before noon. My Mom and I ate breakfast while waiting across the street at Braum's. Not bad and affordable. My phone beeped at 9 AM. The car was done. Incredible- thinking we were out in the middle of nowhere (we thought) and they would have a part locally for a 2003 Buick Lesabre. Never has anyone been so happy to pay a $300 bill. The car made it to the Tennessee destination without incident. Thanks to Jody's!!

Service,quality & value was excellent. Very cool guy who knows what he's doing. Fixed my truck asap…read moreto be back on the road no problem. Definitely recommend him.

Came to my vehicle on a Sunday morning yo replace a bad alternator. Knowledgeable and efficient!read more

Illegally towed our vehicle from a public parking spot that was not blocking anything. It was not…read moreauthorized by the police. I wonder how many other people they have done this to. Grand theft auto!! Felony!!

Was down at my dad's and my dad didn't realize my car had automatically locked (with the window not…read moreopen) and was still running. Had to wait a long time but it was because they left their tools and were almost here. whoops. T-Wreaks reaccepted the call from my insurance again so i had to wait another 40 minutes. Not their fault because accidents happen and i was glad that i could get someone to come out at 9pm on Christmas. Jonathan was super helpful and also really nice. Could definitely tell he loves doing what he does. Got the job done quickly! Thank you!

Trying to up sell.they always recommend replacing everything…read more Don't go here expect honesty

This was my first experience with my own car at a shop. They were super friendly and very helpful…read more He even printed me off a paper to keep track of maintenance things since I am new to it. They replaced my motor mounts and valve cover gasket. They most definitely have my business from now on.