I hired this firm after a major water incident in February, expecting strong advocacy. Instead, I…read moreexperienced delays, poor communication, and repeated mistakes. Early Issues With Barry & Maddie (Escalated to John Early) Barry was defensive anytime I asked questions and repeatedly told me, "we're going to need to make what insurance is offering work," then backtracked when challenged. I had to ask multiple times for basic email communications with my carrier. Maddie, who handled contents, was pleasant but regularly missed obvious items and created errors I had to correct. I escalated concerns to John early on. His only solution was creating group texts, which did nothing to resolve the issues. Barry also recommended a contractor, then later refused to work with him. After seeing quality issues myself, I moved to Chris from On Point Renovations, who has been significantly more thorough. Home in Demo & July Breaking Point This claim began in February. I lived in a damaged home for months until late June, when demo made it officially uninhabitable. Insurance ended ALE on July 3, even though I still qualify under my policy. Despite this, Barry showed no urgency or proactive help. By mid-July, I told the firm I would no longer work with Barry. I never threatened to fire the company -- I genuinely tried to give them a chance to improve. They reassigned my claim to Al. Al's Delays & Lack of Response Al told me the estimate after demo would take 1-2 weeks. It took 3.5 weeks. When Chris finished his corrections, I sent the updated estimate to Al early on Nov 12. Then: * Nov 14: I followed up * Nov 18: Followed up again * No response (his last message was Nov 14) This firm was fully aware my insurance refused to pay further ALE, and every day of delay prolonged my displacement. Major Issues in Al's Estimate - Verified by My Contractor Chris emailed Al directly and found major inaccuracies: * Items listed that do not exist in my home (3-inch baseboards, standard crown, insulation for 4-inch walls) * Missing essential materials (Hardie backerboard, mud beds, shower pan, felt under hardwoods) * No O&P on mitigation, even though this was discussed with Maddie and Dale * Stucco repairs listed, despite my home having zero stucco These are basic scope errors -- not minor details. Only Responded After I Sent a Termination Email After multiple ignored follow-ups, I finally sent one email with both my termination request and the review I intended to post. I CC'd John and Dale Terry so leadership was fully aware. Only after receiving that email did Al respond -- within two hours -- with a revised estimate. Even then, he offered no acknowledgment of the delays or ignored messages. John and Dale never responded at all. Yet John, the Vice President, had time the day before to reply publicly to a brand-new 1-star Google review from someone else. The contrast speaks for itself. Fiduciary Responsibility & Loss of Trust Public adjusters owe a fiduciary duty to the homeowner. Instead, I had to chase updates, correct their work, follow up repeatedly, escalate issues, and essentially advocate against the people I hired. My home has been unlivable since late June, stuck in demo with no clear path forward. About the 5-Star Reviews People ask how this firm has so many. They comp people to take down negative reviews -- at least one person I personally know. A trusted source shared that they were offered compensation to remove theirs. Well, since this firm only seems to respond when someone leaves a bad review... guess we'll put that theory to the test. Do yourself a favor and work with another PA.

I cannot say enough good things about Amy, our incredible public adjuster. After our extended…read morefamily suffered through the devastation of two separate fires, we were overwhelmed and unsure where to turn. Amy stepped in and became our saving grace. From the very first call, she was compassionate, knowledgeable, and determined to help us recover every dollar we were entitled to from our insurance. She navigated the complex insurance process with ease, fighting tirelessly on our behalf to ensure the claims were handled fairly and quickly. Amy's attention to detail and expertise turned what could have been a nightmare into a manageable process. Thanks to her hard work, we were able to rebuild and move forward. If you're ever in need of a public adjuster, give crossroads a call!!

Spagnoletti Law Firm is amazing! My husband and I were in a crash just a few days after I had a…read moredifficult heart procedure. We were driving from Tyler, TX back to Dallas to fly home to Georgia. Our rental car was hit by a large truck and we were tossed about the highway, repeatedly being struck. It was an overwhelming situation and we made missteps trying to work with insurance and finding an attorney. We finally found Spagnoletti and everything changed for the better! Our calls were answered, we were treated with courtesy and empathy. Because of my heart failure, it was complicated to keep the records straight and consistently get the care I needed from the crash. They handled everything and negotiated a settlement much higher than we had even dreamed of. I can't give them enough praise for the wonderful job they did representing us in a difficult case so professionally and flawlessly. I would highly recommend them to handle any litigation matter you have. You will not find anyone as good as the Spagnoletti team.

I am very lucky to have came across this company. They showed much passion about the accident I…read morewas in, especially Vantrese. She made sure she kept me up on important information. She also took the time to check on me to see how my therapy was going. Great company!!

Excellent experience. Ashley Mascorro is amazing great customer service, she's dedicated to what…read moreshe does. Thank you.

I rarely review any companies that work with us but this one deserves a five star! They were…read morecontracted to clear our offices and they did an amazing job they're responsible and efficient and their prices are great.

I am the owner of a development company and I refer all of my clients to Daisy at Houston Plans and…read morePermits for their custom floor plans. She always takes great care of my clients and are very easy to work with.

Took a year to get permits closed that were complete and permitting isn't cheap. The inspection…read moreprocess great the follow through needs considerable attention

I was looking for a local notary in my area and came across this profile that was right down the…read morestreet but was also mobile. The quote was quick, easy and affordable. Tae met up with me swiftly after our call and handled me with such professionalism and kindness. I definitely recommend this company!

We spent time discussing our flooring project with Ashley at Jamail Hardwoods. From the beginning…read moreshe was professional and knowledgeable about not just floor design but having a vision for our home. Although we decided to use a different installer in the end we were very impressed and will return to discuss future projects.

Experience with Joey was great. They installed our floors and the clean up was done great. I was…read moreworried about moving furniture and the after math of installation but they took care of everything. Highly recommended.

Plain and simple: Criaco & Associates get right to it. Once all your information about your case is…read morein their hands, they get straight to work. In my case alone, Mr. Adam and his assistants made sure I knew that it just takes a little time, but all will be handled and you will receive justice. I may not know your case but if Adam is on it, just sit back and relax. Heck, I dropped out of college my junior year and was studying to become a lawyer no lie; Mr. Adam sparked my interest to go back and finish college at the age of 32, and now I'm able too because of Mr. Adam fighting on my behalf. Overall I would recommend, anytime and every time. Great lawyer, great person.

I've been meaning to brag about Adam Criaco for a while now…read more I was side swiped by18ft U-Haul(hit and run) while traveling home on I-10. Spun me into median at 50mph, I walked away not knowing how bad a was really injured. My insurance( Geico) completely set me up- They called next day and I talked/explained how it happened all felt well until Geico used "pushed"vs. "pulled in the recorded phone call. Trying to put blame on me?They dropped me? I'm (40M) never been in vehicle accident, Geico only gave me 1/4 value of my truck $5k for pain and suffering- it just didn't feel right. Adam sent me to have MRI's(I had herniated disk), my eyes needed glasses(had perfect vision before). Just an all around disaster and disappointment on my part for trying to fix by myself. Insurance companies are evil, deceiving and flat out liars. I was referred to Adam from a friend. He's a stellar guy! He fixed my situation and got me additional help. Do yourself a favor- always go to the hospital after accident, don't call or text your insurance. Call Criaco, shut up, they will walk you through everything.