We've been using MyPlace for 4 years. We feel our property is safe here. Anita is professional,…read morekeeps the storage and RV sites clean, quick to resolution, and is genuinely happy when good things happen for people. Truly, she is a boon when life happens and your stuff lands in storage. I have found the constant price hikes excessive. For this reason I have docked a star. Otherwise, one couldn't find a better storage company. And if you get a chance to meet Anita, take it! She's awesome.

They're raising the rates again!! I can't wait until my house is built and I can stop hemorrhaging…read moremoney into this place. Rates go up about twice a year, about as often as they switch management companies too. Save yourself the hassle and do your storage needs elsewhere.

Amazing staff. So friendly and helpful. Storage units aren't fancy but they do the job. Very simple…read moreand safe. Would keep my stuff here again for sure.

We rented a small storage unit from Arden Asheville Area Mini Storage. There was a discount on the…read morefirst month (half off). We rented for two months until a storage unit in our complex came available. The unit was clean, easy to access and convenient to our tiny apartment. The management are very nice and professional, its a family run business, no frills nothing fancy very reliable. I would recommend this unit and this business.

I am submitting a second review since my first one was incorrect. The customer service delay was…read moredue to a change in the customer service system. The manager at the facility explained that there had been a recent change in how calls were handled at a call center. She manages more than one facility so is very busy and was not at the office when I first went to look for her. She is very nice and explained the easy check out process. The facility itself is the cleanest and best ventilated one I have rented (and I have rented several facilities in major metro areas).

I decided to leave this place as soon as I got the notice in my mailbox that they were raising the…read moreprices yet again on my unit from 136 to 178. They advertise their office hours as being open from 9 to 6, but you're lucky if they are there an hour a day and not even everyday. Turning in my lock has been a horrendous endeavor because of it. I will never recommend them to anybody.

Courteous and professional! They called me to clarify order and make needed adjustments. Would…read moredefinitely use them again

Don't believe what you see online! AAA advertised two 10 X 20 units with exterior access. One…read moreclimate controlled and one not climate controlled. Both with 25% off for the first two months. I called regarding the units and explained I wanted to store my car in the 10 X 20 without climate control. The woman answered, "Yes sir, those units are used to store cars". The next morning I drove 30 minutes to the storage facility. When I explained I was there to see the 10 X 20 unit with exterior access, the gentleman stated the largest unit available was a 10 X 10. I referenced the two units advertised online. His reply was" That's what we would offer if we had one, but there are none available. THEN DON"T ADVERTISE A SPECIAL WITH 25% OFF FOR THE FIRST TWO MONTHS!!! Total waste of time!!

We really liked this place at first, but then they basically robbed us of $200 because they did not…read morecheck their email and processed another months payment despite the fact we did not use the space. You would think they would have been cooperative as we tried to come to an agreement about a partial refund, but instead they were rude and hateful. Choose another place who aren't just out to steal your money. Follow up. She wrote the comment below to try to distract you. She did know me and my husband (it was under his name) and continued to do nothing to rectify the situation, so don't be fooled by what is written below.

Janet at Bonus room storage has helped us consistently while we lived out of state and my sister…read morehas been taking care of things locally. Janet made me feel I was the only customer. No detail too small or large.This is the ONLY storage I would use in this area! Thank you so much!

Great place to rent a U-haul! We can't thank Ivan Copney enough for helping guide us in attaching…read morethe trailer to the 26 foot uhaul. He went above and beyond! We made it to our destitution without any issues.

I have paid consistently and on time for 2 units at Save Green Self Storage in Arden, NC, which is…read moreowned by Hawthorne Residential Partners, for 4 years. Yesterday, my access code did not work. My code was not necessary to get in the gate because, as I was told by the woman in the front office, the gate was always left open because it was broken but I needed the code to get into the building that housed my units. I was given another code and that one did not work either, so I was then was given a default code and finally got in the building. Then my keys did not work. The woman at the gate had told me I could ask man who was working nearby to my units for help if the default code did not work, so I asked him for help with the keys. He explained he had previously managed another storage facility and was familiar with the problems people had with those locks, He graciously offered to come help to see if he could get my locks open. He tried the locks repeatedly and told me that the keys I had did not work on the locks on my units and explained that if I didn't have working keys, I'd have to have to call a locksmith. I thanked him and continued jiggling the keys in the locks because I knew they were to correct keys and, after a few minutes, I got one lock open. I opened the door and there was someone else's stuff in my unit. So now, one unit had someone else's stuff and the other I could not get open, so I called the front desk and was told they would do absolutely nothing but lend me a can of WD40. They wouldn't come down and look the other person's stuff or even recommend a local locksmith. I asked them how I should go about handling the situation and they told me they would not tell me anything or help me in any way, besides the can of WD40 of course. I asked if I should call the police and she sarcastically told me "Yes, should call the police". So I called the police who explained the other person's stuff in my unit was a civil matter but that, once I got the other unit open, if my stuff was missing I should call him back and he'd send an officer down for a larceny. The locksmith came. He confirmed that the lock I could not open had indeed been replaced with a different one and that he was shocked I that I had gotten the other one open because that one showed clear signs of damage. Save Green Self Storage changed both of those locks and allowed another person to access my units and, when I attempted to rectify the problem, Save Green Self Storage refused to assist me with anything. Both the police officer and the locksmith were astonished and disgusted by the actions of Save Green Self Storage. I don't recommend you use them for your storage needs. I've added some additional photos. Save Green Self Storage is owned by Hawthorne Residential Partners. When I brought my problem to Hawthorne's attention on their Facebook page they laugh reacted to my message and also removed one of my posts on the page. I've included the pictures of their laugh reaction.

Performed a detailed packing plan with their representative because of my inability to be present…read moreat loading. All boxes to be moved clearly marked and cordoned off with tape. Closets with signs on doors to pack all contents. They failed to load 25% of boxes and totally ignored closets. Used truck driver as scapegoat to sign off on loading so they can escape their contractual commitments. They had no interest in trying to resolve any of the issues so customer satisfaction and quality of job actually mean nothing.

The move things and do not put them back the way they should be. Oh and when they say they know how…read moreto assemble your bed and do a crappy job, they will charge you for their time. DO NOT USE THEM, they have gone downhill!

I have been a client of Summit Self Storage in Mills River for quite a few years now and just want…read moreto comment that the customer service has consistently been a five star. What makes Summit Storage unique in my opinion is how well they handle customer service during a time where only Raymond is covering the office now while they recruitment for his former co-worker's position. Well done, Raymond! Harry Hobson