Great people to work with! They did an amazing job helping us remodel an office building.read more

Five star service from start to finish of our flooring project. Sara helped us of the way we are…read morevery very satisfied with our flooring it's amazing. Keaton was our installer top notch contractor and customer service very very professional and great service. Thank you Lynden interiors a few.

We first worked with Tom, who was extremely kind, helpful, and offered great advice. Later, we ran…read moreinto a small issue with the floor. Even though the warranty had expired, the manager, Derek, went above and beyond to make things right. What impressed me most was not only how committed he was to ensuring our satisfaction, but also how his employees and contractors spoke so highly of him when he wasn't around. They described him as a great manager who looks out for both his customers and his team. To me, that kind of integrity matters just as much as the floor itself.

The Only reason that I've given this company 1 star is because to be able to leave a review, at…read moreleast 1 star has to be given. I recently moved out of an apartment on Northwest Ave in Bellingham. I know for a fact that the carpet was clean and didn't have any pet stains, because I purchased carpet cleaner specifically for deep pet stains and had gone over the entire carpet twice, and had even checked the carpet with a UV light, not one pet stain. But, according to great floors, (the property management had used this particular company to do an inspection after I had moved out) there were a lot of pet stains and almost $1,000 was deducted from my deposit to replace the carpet. I truly believe in karma, because great floors lied!! Absolutely no way that there were ANY pet stains in the carpet at my previous apartment!! If you feel like being ripped-off, then go ahead and use this company...

I couldn't have been more pleased with Burton Flooring, who we hired to install hardwood floors in…read moremultiple rooms in our Port Angeles home. The Burton family is kind and helpful. All of their employees are pleasant and fine representatives of Burton Flooring. We were very impressed with Gabriel, who installed the flooring. He was detailed oriented, friendly and showed a lot of initiative. We made a significant addition to the scope of work while the job was underway. The change was handled so smoothly. Their pricing is very competitive. The end result looks terrific! Would definitely use them again.

Burton flooring installed a carpet in our bedroom and did a fantastic job…read more They were very nice and professinal. When the carpet was done I was going help Corey, the installer put the furniture back in place which I was dreading because I am 81 and had a bad back. But his boss, the owner of the company dropped by as he was finishing, and he helped Corey put it all back. They were great, and so helpful. I would hire them again for any thing they could do for me in the future. GREAT SERVICE, NICE AND EFFICENT AND AT A GOOD PRICE. CALL THEM, YOU WILL BE GLAD YOU DID. Sue H

We had a fantastic experience with Jose and 5 Star Flooring. Jose worked with us from the estimate,…read morewhere he helped us determine the best and most cost-effective solution to our needs, through flooring selection (twice!), installation and beyond. He was responsive, helpful and patient at every step. We were on an exceptionally tight timeline to get the new flooring installed before moving into our new house and Jose made it happen. The floor looks beautiful, even better than I had imagined. I'm finally getting around to writing this review about a month and a half after the work was completed, and I just got off the phone with Jose a few minutes ago. We thought a shut off valve had been covered by the flooring, but it turned out the installer had done skilled craftmanship to cover the valve while still leaving easy access to it. More kudos to Jose and 5 Star Flooring! I can't recommend them enough.

Just as promised, 5 star flooring indeed. I was on a time crunch and Jose was not only very helpful…read moreand personable, he made sure to help meet my deadlines. He was knowledgeable about the types of carpet and knew which would be best for my home to suit my needs now and in the future. We did have a competing bid from another local company who also had more inventory to choose from in-house but ultimately we chose Andy's 5 Star Flooring because of Jose. The crew that came to install worked so fast. They were all very polite and made sure to keep in touch as far as arrival time in the morning. We are very pleased with the finished product and look forward to hiring Jose, Francisco and his crew again in future projects.

I've lived in Oak Harbor for almost 40 years and Wendy at Floors Plus is the first person, at any…read morebusiness in town, that took the time to listen to my project needs and initiative to request my name and phone number so she could follow up on my progress as she promised to do. I give her and Floors Plus 5-stars!!!!!

I have worked with this company for over 25 years on well over 400 projects. The owners and staff…read moreare kind, profession service oriented people. The process of discovery, planning, costing, scheduling and finally installation are always executed in great detail. The stores are loaded with great samples and if you desire something A product that isn't on hand they will procure it and ship it to you if needed. Lastly, with as many projects as I have worked on there will be a small percentage of warranty work. This typically is a manufacturing defect or some other issue that mars the beauty of the work. There has never been a hesitation to make it right in the few instances this has happened. Overall you will be kicking yourself if you go to one of the other stores or the big box store in town and not Floors Plus. Highly recommend!

Very, very poor follow up. I received an estimate from Sara for carpeting. She never returned my…read moremessages requesting a date for measuring. I finally drove 30 minutes to the store on a Thursday to get an appointment. Sara was there and had an excuse, saying she was going to call me on Monday. Ummm... too busy to look at the scheduling calendar, make a call and get a date on the calendar with a client? Dale came to measure and sent a proposal that afternoon. After looking at the proposal, I noticed they had used my sister-in-law's address in Seattle as the ship to/install. I'm in Skagit County. I wrote back to Dale, copying Sara, asking them to switch the address to mine. Dale said he would, but that it would change the sales tax amount. Unsure why that would be an issue as it would come out in my favor... Skagit county sales tax is much less than King County. I am yet to receive the revised proposal even though I have called a few times requesting that it be done. Has been one month since Dale measured for carpeting. I can't imagine they are so busy that they can't get into a proposal and change the address and resend it in an email to me. The dismissive behavior by Sara and lack of follow up on both their parts has me incredibly disappointed. I will never shop at Great floors in Burlington. I suggest you don't either. Yes they can give you great prices but I don't think it's worth it in the long run. Many other places have wonderful flooring in the area and they can come very close to their prices.

I was going to have countertops, carpet and laminate flooring done. I went through to the process…read moreof having my house measured, picked some things out. I was told it would be 1-2 days to get a quote. It's been 7 days and have heard nothing. Now I have to start the process over. My project will be 3-4 weeks behind now. I guess they don't want business. I'm pissed!