Holden and Nathan were my HVAC technicians today, and they were outstanding. They were incredibly…read moreknowledgeable, professional, and thorough throughout the entire visit. They found a leak that could have caused serious damage to my electrical system, and I'm so grateful they caught it before it became a much bigger problem. I truly appreciate their expertise and the care they took to make sure everything was safe. Thank you, Holden and Nathan, for the excellent service!

Tuck and Howell completed a new HVAC install for our home to replace our 17 year old five ton unit…read more I'm old school, and kinda old actually; and I could not be more pleased with a company. From the initial install (2 days scheduled) which was completed in one long hot day, by the most impressive, professional and courteous crew of four young men. They hit the ground running with the precision of a drill team tearing out the old, and installing the new duct work and unit and hauling off the old. I must mention the customer service. From the beginning, Jeff came out and measured out entire home to ensure we were getting the right sized unit and even upgraded the initial quoted unit at no additional cost to us. Unbelievable. Emily in CS is so professional and kept us informed through out the entire process. Duct cleaning was and even the dryer exhaust done. Then came Brock; the quality control, after install gentleman. He went through the entire system, made some adjustments and now have the quietest, and most efficient system. We could not be more pleased with a company and employees. I actually found them with a Google search and was initially impressed with their previous ratings and their being here since 1969!

I signed up for the Dipple maintenance package on the AC and heat units at my house and my rental…read morehouse just a few houses down the street. . I asked the technician to call me when he arrived to check the rental unit that seemed to be working extra hard to cool the house. Never heard from the guy while he was at the rental house but later that afternoon, I received a text from him with a $1900 estimate for cleaning it and doing a couple things to improve the efficiency. I called Roland's AC and Heating Co and asked them to send someone to check the unit and clean it. Jim came out, cleaned it and added some Freon and they charged me $350 Don't trust the big companies that offer the maintenance packages, they are just out to make money. The guy from Dipple could have cleaned the unit and checked the Freon while he was there, but he didn't... I cancelled the maintenance packages on my house and my rental .

We use Dipple for everything- every technician has been good…read moreShade cam out last week for our General- Shaden is the best of the entire group

We are a long time, subscribers to Carolina's HVAC and plumbing services…read more Chad finished our six month inspection of both our systems yesterday. He was thoroughly competent and friendly. The inspections lasted two hours and were thorough, with a report card that was honest and easy to read. We are totally satisfied with this company.

I signed up for their annual service plans on my HVAC units and generator. I paid a monthly fee. It…read moreseemed to be a very long time since I recall them coming out to service my equipment. I called and they verifies that it had been 8 month since my HVAC service 14 month since my generator. My winter HVAC service was skipped and my annual 2025 generator service was skipped......however I had paid for them. The customer service person did not seem to care in the least and actually told me I should have called them to schedule the service. I asked to speak with her manager (Mason) and he never called me back. Worst customer service I've experienced in a very long time!

TERRIBLE experience with this company. The York unit we bought and had installed had a bad coil…read moreafter 6 months. They sent one crew out to fix it and two days later it didn't work again. They sent another crew out who bad-mouthed the first crew. We were out of AC for 8 days in 90 degree heat. Poor communication, poor followup and they are under new management. Phil Esposito's no longer owns the company. They may be cheaper but sometimes you get what you pay for

As of today, we were forced to install an entirely new HVAC unit to replace the one we purchased…read moreonly 15 months ago from Energy Sharks. The original unit we were sold is no longer manufactured with replacement parts available. After waiting extensively for a resolution, we ultimately had no choice but to move forward with purchasing a new unit - this time the correct size. During this process, we also learned that the explanations previously given to us, by Energy Sharks ,that the problems were due to using the wrong filters, that the system was filthy, and that nothing could be done - were false. The new installer worked directly with York to help us secure another unit, but we still incurred an additional cost of $6,200 for installation. In total, within just 16 months, we have spent over $15,000 to have a functional HVAC system - double what the actual cost should have been. My concern remains that others may be misled or treated as poorly as we have been, and I do not want additional consumers to experience the same level of frustration and financial burden. I would encourage everyone to just look through the recent reviews to see how bad this company has become. New ownership came with horrible people.

I don't need a plumber often, but when I do they responded quickly and did the work required at a…read morereasonable price. GOOD SERVICE!

Andy was quick to respond to our service call, and was able to solve 4 plumbing issues in just 2…read morehours. The pricing was reasonable, and we are back up with hot water and no leaks. I have used this company for years, and so far, so good. I would use them again.

Update: 11-14-2019…read more It is important to recognize, immediately, when a service provider extends themselves to correct an issue such as the one described below. Too often we dismiss the good people do and focus instead, on exclusively the negative. This update should be perceived quite positively. Two weeks after the initial posting of this review [below], yet another 'fee discrepancy' was discovered (credit card bill) and served as motivation for my calling the owner to reconcile what I felt was a growing list of concerns. Describing a series of events to the owner, from my initial screening to the date of service, I expressed my frustration and unhappiness with several items. Mr. Moore listened (yes without interrupting, rather unusual these days) and detailed, point-by-point, the service points (as described) not meeting his company's standards. His reflections were followed with a sincere apology and statement of action to resolve my concerns. This was more than satisfactory. What was not expected however was a written apology attached to a refund check in the mail. It was sincere, frank and much appreciated. So what this means is this .. in about two years my packaged outside heat pump will need replacing. His firm will be one of three on my list invited to bid for the opportunity. They earned the right to be on the list. What got him to that point was a reasonably competitive price point, efficient and knowledgeable service and most importantly .. a determination to admit and rectify unsatisfactory performance; the latter is exceedingly rare and those needing HVAC service should be aware of this. So my D+ grade gets changed to a B+. The firm would have received an A+ initially, had not all of the issues [below] occurred. They are certainly worthy of a call from you for your HVAC needs. My advice [below] still holds .. take quality notes during pre-service discussions to ensure there are no lapses in communication. ******************************************************************************** I'm rather reluctant to fully voice my opinion .. even though there's room to do do so. So, I'll keep it general. Technician was on time, well-equipped and prompt in service delivery. Two stars instead of four or five because the bill was different from details obtained two weeks ago when I was calling various HVAC vendors, comparing charges. So I paid, but not terribly happy about the cost difference. And I don't believe there was any real misunderstanding on my part. Paper doesn't lie. When considering these folks, my recommendation would be to not trust anything you hear over the phone but rather, get quotes in writing, no matter how small the service. Quotes should include a detailed cost of items used and labor; do not accept any generalities. Quotes should also include the name of the person you spoke with. As it relates to Absolute Climate Control, do not, under any circumstances, assume the notes you carefully took in a phone conversation two weeks ago to be consistent with what you will be seeing on your bill. But otherwise, my final grade is ... "D+".

I got home at 5:00 p.m. and realized there was no heat. I called absolute climate control and they…read morehad someone out here before 6:00 p.m. The gentleman that came was so professional and thorough and unfortunately had to come back the next day. But he showed up a little after 8:00 a.m. and not only my unit but all my ductwork, return etc. I need a part but everything is under warranty. Just love absolute climate control.

I live in fairly aged townhome with HVAC system that has given me problems for twelve years. I've…read moregone thru a number of public and private electricians. I've even replaced the entire unit less than 10 yrs ago. These guys came in and with the best customer service, pricing options, and professionalism installed the entire system in an extremely hard to work space and difficulty level at the highest. They solved the problem no one else could and for that, I'm grateful. You will NOT be sorry if you call on their services. Their warranty beat other companies and they even brought over a window unit for comfortability until they could get to my installation day. Thank you BJ, Nathan, and Mark!

we have used Tuck And Howell for two of our three systems and thermostat replacement and also some…read moreplumbing and we were completely impressed with the knowledge and professionalism of their employees and the timely manner in which they completed the work and the follow up customer service. Definitely a great company and we will use them again.

Our water heater was leaking and needed to be replaced immediately. I called them and they sent…read moresomeone out within 30 minutes to assess the issue and they were able to replace the same day. They were very professional and saved the day for me and my wife. Thank you so much for your quick and courteous service. You guys were awesome.

Stephens was recommended to me this morning by the Ace Hardware man, referencing personal…read moreexperience. Called today, on Saturday of Memorial Day weekend, and Ethan came out 2 hours later. He called ahead just as he said. Assessed one of our AC units not working, and advised on a reasonable repair and how to monitor. They fixed another small problem in the duct work. Reasonably priced and came on a holiday weekend. He had a younger worker with him that he treated with respect and was teaching him along the way. Both were very respectful. Great experience and I highly recommend Stephens.