Most people shop because they have to, not because they want too. For many Herne Bay residents Morrisons is the only viable option they have for their weekly shop. Unfortunately they manage to make it as depressing as possible. Appearance: The Morrisons supermarket has never had much going for it cosmetically. The ourside is covered in drab grey slate and broken signing that shouts Eastern Europe rather than quaint seaside town. It doesn't get any better when you step foot inside either. Morrisons has recently had a refurbishment that has somehow rendered the shop looking worse than it was before. Products are literally all over the place and have no logical order. You end up traipsing from one aisle to the next trying to find the product you expected to be in aisle 3 in aisle 12 next to the crisps. Staff: There are several different types of staff that work in Herne Bay Morrisons and I shall attempt to classify them all. Firstly there is the middle aged lady who works even though she doesn't want too. You can identify this staff member by her complete lack of customer service skills and scary ice queen appearance. Morrisons employs a few of these ladies and I strongly suggest you stay away from them. We then move onto the younger workers. They may look slightly more welcoming than the scary ice queens but that's where the differences stop. These members of staff lack basic knowledge about the shop they work in and when asked a simple question go and find someone more senior to palm you off too. 'Let me go and get my manager' is a phrase you will hear a lot when you have the pleasure of shopping in Herne Bay Morrisons. The management themselves are a funny lot. I have heard the store manager shouting at his staff several times in the past and staff morale seems to be at an all time low which surely explains the staffs unhelpful attitude. Retention of management seems to be a bit of a gamble as well as they always seem to change. If the company can't keep good managers then there has to be something wrong with their whole operation. Products & Availability: Morrisons is incredibly small compared to supermarkets in Canterbury in Whitstable and therefore stocks a limited amount of items. However they do have a pie shop, deli and an in-store bakery that all sell 'fresh' items. The rest of the store stocks everything you expect it to, or not. On numerous occasions when I have visited they did not have any steak, salt, and only a very limited supply of bacon. Availability seems to be the main issue that blights this store. They just don't have what I want most of the time. They do stock it but it is never on the shelf. It could be in the warehouse or the chiller but they rarely go and look for you. Price: Morrisons do occasionally have some good offers. Half price rump steak is one my favourites but they normally sell out by the time I get there and they often do the same offers as Tesco. The price of Morrisons own products is reasonable but all of their branded products seem to be a bit pricey. Rambling conclusion: If you have no transport to get to Asda or Tesco then by all means shop in Morrisons. But be warned it is not going to be a pleasurable experience. read more

Morrison's is a pretty average supermarket, with a fairly limited range of some products as the store is a bit on the small side. The pricing is reasonable and there is a good range of special offers usually available. There is a good deli counter and bakery, with a wider range of products than you'd expect given the size of the store. There is plenty of parking both on the road outside the store and in the store's own car park to the side and on the roof of the store. read more

I don't know what has happened to this store over the last few years. Far too often, they have run out of stock, the prices can be misleading because the items are not placed above the correct price ticket on the shelf and the trolley park upstairs no longer has space for the smaller trolleys. Waiting to be served hot chicken can take an age, as assistants busy themselves with other more important tasks! Several of the female assistants on the tills are good as is one elderly gentleman who is always very cheerful and helpful. However, you get the impression that younger male staff are just not given any training. They address me, a man in my sixties,as "mate" which I do not find acceptable. Sorry for being old-fashioned, but surely they should be trained to address customers as "sir"? The shop also contains a lift which must be the slowest in Kent! read more

I detest this place, i only go if i have to! There is plently of parking but sadly the store doesnt have much room, the checkouts are right ontop of the isles so not much room for queing and not really a wide range of products. read more

Morrison's offer high quality items and at around the same price if not lower than every other supermarket. The staff always do their best to make sure the customer is satisfied, even when dealing with extremely rude customers. People do not appreciate the effort all of the staff put in towards making sure items are always on the shelf.. most of these comments are unfair. I agree with faz, the only reason Morrison's do not supply a wide range of products is because the stores land is limited. read more

The staff are generally helpful and friendly. Unfortunately, the range of stock is poor (especially if you compare it to what small independent retailers manage). They also drop many lines. Worse, they regularly run out of stock. On many occasions I have walked out empty handed and gone to Iceland instead. (They don't have those things I wanted either, but the rest of the shopping is a bit cheaper.) I was once told by a helpful member of staff to come earlier to get Spelt bread, she seemed to miss the point that that would mean someone else who can't eat wheat would go without, instead. read more