If you're looking for a loan officer who genuinely cares about her clients and is on top of…read moreeverything, Haley is your girl! As first time homebuyers, my wife and I were nervous about the entire process. We've taken 2 homeowners courses and although that was super helpful, nothing beats the experience we had with Haley. She went above and beyond from the very beginning. We had an extensive consultation call where she broke down the entire loan process and put our minds at ease. She communicated with us clearly and quickly every step of the way, ensuring that we were always well informed and comfortable with our decisions. She also connected us with an amazing realtor team that made our home-buying experience even more enjoyable! She truly made all of this happen for us and we couldn't have done it without her.

From the owner: As a mortgage professional, what sets me apart is our personalized approach to each client. We take…read morethe time to understand their unique financial situation and tailor our services to meet their specific needs. Our team of knowledgeable professionals is committed to providing excellent customer service and ensuring that every client understands the mortgage process from start to finish. We offer a wide range of mortgage options, including conventional, FHA, VA, and jumbo loans, as well as refinancing options, making us a one-stop-shop for all mortgage needs. Our dedication to transparency and honesty sets us apart from competitors, earning us a loyal customer base.

Seriously the best experience ever! They were in contact with us, kept us very informed. We not…read moreonly had a VA loan but we also had some different circumstances that other company's couldn't work with, and They were able to do for us what nobody else could do!! We loved them so much that our daughter and son-law are using them as well! You can't go wrong!!

From day one, Gus assisted my wife and I through everything. He made it an easy process to get a…read moremortgage. Also when I needed recommendations, he offered assistance and referred me to many of his resources. My wife and I are very grateful to have worked with him to get our first home!

Love this branch! Im not sure about customer service at other locations but these ladies here in…read moreDaphne are lovely!

I have been with Navigator Credit Unions for years. They have and still do provide some of the best…read morecustomer service via phone or in person. What I loved about Navigator the most was the convenience and ease of being able to handle my banking needs via phone, such as checking my balance and making transfers between accounts when I needed to pay bills. Now that they have implement a new system "JOY" the system is every thing but that. Several times I have tried to check my balance and transfer fund between account to pay bills but "JOY" doesn't recognize my account number or SSN and then say it's transferring me to a customer service representative only to be told Navigator credit Union is closed. It's scary to be out of town, needing money transferred to your checking for use and not able to do it. I don't like being put in that position and if it keeps occurring Navigator and JOY will be history. If it's not broken don't try to fix it. Now It's broken...fix it. I have already started transferring money out of this bank to a new one, if something doesn't change with JOY then I will find ease of convenience somewhere else.