Worst Agency EVER. Have left over 10 messages with no return calls when the Manager has been out…read moreon leave. Acting Manager and RUDE Support Staff promise return phone calls and they never happen. Definitely changing Agents and after 25 Years may leave Allstate!! SO VERY LAME

I have never had such fast service dealing with an insurance company in my life. Andrea was awesome…read moretheir place is clean and it was a pleasure and they found me the lowest rate I appreciate them so much I highly recommend her.

I want to give this Allstate office 5 stars ! . Arlene has been my agent in this office for years…read more She gives the best customer service and she's quick. Very understanding and she will find you a solution when it comes to your policy . I really appreciate her being so patient with me and she has always giving me all the information I need even if I ask the same questions Repeatedly . I strongly recommend this office and I strongly recommend Arlene . Very sweet woman ! .

I've had Allstate for 20 years a have always had nothing but a great experience until now. I used…read moreto be able to call and get help right away or send an email and get quick responses but now that Monica has taken over all of that has gone out the window. I called and the lady that answered could let help me so asked if she could get her info together then call me back. She never did. I then emailed Monica and she called me Friday. I let her know I was at work and not in front of my computer and asked if we could set time Monday morning to go over my policy. She said that's her day with her grandkids so I asked if Tuesday would work. She agreed. I never received a call or email so I called back Thursday and spoke with Crisenda, I expressed my concerns with the lack of response and asked to speak with Monica, she said she was with a customer. She took my info and said Monica would call me when she was done with that customer. It is now Tuesday, 2 weeks later and I still have not heard back. Frustrated is an understatement. If I could give 0 starts I would

I give 5 stars because they give members free gifts occassionally. Today I received a nice ceramic…read moremug and large shortbread cookie. I wish they had a branch in Hesperia in their own building, and I wish they had coins. In the past, I have had my vehicle loans with them because their rates were good, but my last vehicle I had to refinance out of Schoolsfirst to NFCU, because they had a lower interest rate than Schoolsfirst which saved me a lot of money. But the 5 stars is really for the friendliness of the employees, and the free gifts.

Nina at SchoolsFirst Federal Credit Union was fantastic. She was friendly, professional, and made…read moreeverything quick and easy. She took the time to answer my questions and made sure I understood everything. Great customer service--thank you, Nina!

They charge so much.Found an income tax preparer closer to my house and they charge only 25% on…read morewhat I was paying at H&R Block.This new place have very knowledgeable staff.

Barbara is my tax person. She is very knowledgeable, intelligent, fast and efficient with the…read moretaxes, and most of all nice. She explained everything to me for the federal and state taxes so that I could completely understand it. Everyone at this H & R Block is very nice. Thank you Barbara for being so awesome. You will be my tax person from now on. I feel so much better knowing that I trust tax person. Judith

I can't say enough great things! She is incredibly professional, knowledgeable, and truly cares…read moreabout her clients. From the very beginning, she took the time to explain everything clearly and made the entire process smooth and stress-free. Her team is just as amazing -- responsive, friendly, and always willing to go the extra mile. One of the best insurance companies in Hesperia, Apple Valley, Victorville and Oak Hills! Being an active member of the Chamber of Commerce shows her commitment to our local community, and it definitely reflects in how she runs her business. On top of that, she offers some of the best insurance rates in town without sacrificing quality or service. If you're looking for professionalism, integrity, and a team that genuinely has your best interest at heart, look no further. Highly recommend! Best in the High Desert!

Nancy is absolutely wonderful. I purchased a vehicle late on a Friday night and she got me signed…read moreup immediately so I could drive it off the lot that evening. She is friendly, professional, and incredibly helpful. I highly recommend her.

HORRIBLE HORRIBLE HORRIBLE CUSTOMER SERVICE! The front…read morereception she was nice, however the what look to be the "manager" was extremely unpleasant very unprofessional. No wonder they have no customers. The facility looks dead. Save a trip and look elsewhere. I definitely recommend the Hesperia location the girls are extremely nice, and the energy is completely different.

I made an appointment to see SUSAN ELLIS, first of all I…read morewould like to say I thought it would be alot more packed in this place but it wasn't. This woman showed up about maybe 5 minutes before my appointment and was in a bad mood when she walked in the door with her child. She had very little communication with me I was there about 20 minutes she had an attitude and was complaining the whole time about the software she was using to do my taxes. After awhile she told me it was about $360 to do my taxes I told her it was a lot and she was even more rude I wouldn't recommend going to this place or at least not with this Rude ass woman.

I needed money fast to close my home loan so I got a loan from this company. Well after paying my…read morenote for 6 months on time I find out that I now owe $60 more than I borrowed. How is this legal? They said that because I chose a long repayment period; only $10 dollars goes toward the loan. So, $472 goes to them as interest on the loan. Do Not deal with these loan sharks. They take advantage of people in need. The fine print will get you. Wish I could give ZERO STARS!!!

Great place to go when your in a jam great customer service! Juan is amazing! Nice guy he helped…read moreand walked me though the whole process and answered all of my questions. Thanks everyone

Don't waste your time with this insurance office…read more I usually don't leave reviews, but after nearly two weeks of follow-ups and no action, I felt it was necessary to warn others. I contacted this office for a homeowner's insurance policy, and despite multiple confirmations and promises, they failed to send the required declaration page to my mortgage company. As of today, there's still no insurance on file -- which is unacceptable and stressful when dealing with a new home loan. Communication was poor, timelines were ignored, and I received no proactive updates unless I followed up myself. Time is valuable, and if you're expecting professional, timely service, I'd recommend looking elsewhere. ******** No pierda el tiempo con esta aseguradora. No suelo dejar reseñas, pero después de casi dos semanas de seguimiento sin obtener respuesta, sentí la necesidad de advertir a los demás. Contacté con esta aseguradora para solicitar un seguro de vivienda y, a pesar de múltiples confirmaciones y promesas, no enviaron la declaración requerida a mi compañía hipotecaria. A día de hoy, todavía no tengo ningún seguro registrado, lo cual es inaceptable y estresante al tratarse de un nuevo préstamo hipotecario. La comunicación fue deficiente, se ignoraron los plazos y no recibí actualizaciones proactivas a menos que yo mismo hiciera un seguimiento. El tiempo es valioso, y si espera un servicio profesional y puntual, le recomiendo buscar en otro sitio.

Jasmeen was very helpful and friendly today when discussing insurance. She was knowledgeable and…read moretook the time to answer all of my questions.