I came by ambulance and when dr Symonds came in the first thing he said was why did you have him call the ambulance. Duh I'm sick that's why. And when the nurse is digging for the iv it was hurting bad enough I was crying and he asked what was hurting so bad. He's a bumb ass. They had me on stroke protocol but had me get in a wheelchair when I had to have help walking. Dr Symonds said I had some kind of spell but he didn't know what it was. My daughter asked him about one of my blood tests and he looked dumbfounded. This isn't the first time I've had a run around with him. He has no business being a dr let alone an emergency room dr. I had started a new medicine and asked if it could be a reaction to it and all he said was I don't know. He said at least we know what it wasn't. What a stupid answer to finding out what's going on. So I went home with no answer to what was going on. The board said dr Symonds and dr Dixon were the Dr's. I asked the nurse if dr Symonds was the only dr there because I don't care for him as a dr. He was in the er 9 years ago when my dad fell and hit his head and all he did was an egg and lab and sent him home. He died 5 days later from a brain bleed. My granddaughter went in with a hip hurting he said it was growing pains. She had to have hip surgery for a birth defect. How could you say it's growing pains and why didn't he do a CT scan on my dad especially since he had hit his head and was knocked out. Anyway I was told he was the only dr there. Why was dr Dixon on the board if she's not there. As you can see I have good reasons not to want dr Symonds taking care of me. Like I said in my opinion, and I'm sure I'm not the only one that feels this way, he has no right to be an er dr. ​​ read more

I was recently hospitalized and received such great care. I carefully chose this hospital due to the fact of personalized care I could receive, from every department. Most of all I loved the fact that I was able to have my very own Doctor make rounds on me. read more

When my dad became ill we chose this hospital because it was close to home. After his battle with cancer in 2010 I had spent many weeks in a big hospital in CO and was not looking forward to doing that again. However, I cannot say enough about how wonderful the entire staff was to him and me during his 3 week stay. From the kitchen crew to the cleaning crew to the nursing staff ..... All were absolutely wonderful and I looked forward to spending the day with him. He was treated with absolute respect and kindness. I was ALWAYS kept in the loop of what was going on with his care. When he was put on 'end of life' notice my sister and I were allowed to stay in his room with him 24/7. The staff provided blankets, pillows, snacks, beverages....well beyond what I expected. When I commented to a nurse about how everyone seemed to always go the extra mile she responded 'We want to treat you as we would want to be treated if the roles were reversed'. My dad passed away during the night with my sister and I by his side in a room that was full of kindness and love, all made possible by the wonderful staff at this hospital. Thank You again to the staff of NW Medical Center for making the journey of life's end a smooth pleasant path. read more