I recently returned to KVC to get a second opinion on allergies in a French Bulldog. Dr Chris was…read morekind, clear and precise. He knew what and how to treat my dog. The other vet offered a confusing array of options and was unsure if I was dealing w a food/ or environmental allergy. Years back I had another issue w/ a Frenchie. I was terrified. Dr Paul was just as kind, calm and precise. That issue was vertigo. He diagnosed and treated it in one visit. I left KVC because of their location. However, I trust their experience and knowledge. I suspect I will be returning there for the rest of my veterinary needs. The knowledge and experience is worth the drive. I hope neither Doc ever retires.

I read Dr. Chris' description of this clinic and would have agreed with him several years ago…read more Since Dr. Chris' retirement and the subsequent new ownership, very little of this is true. I have had difficulty getting appointments for my pets. They send me reminders for yearly exams, and when I promptly respond I'm told that they are totally booked until a month or more after they are supposed to be seen. This is the case more often than not. In my opinion, they care more about profits than the care of their patients. They have a very limited number of vets working on a daily basis, yet they keep taking new patients. I recently had a dog that was to undergo surgery. I took her into the clinic for her pre surgery evaluation on a Wednesday, and I was told she would be able to handle the procedure. Immediately after that appointment she began showing signs of labored breathing. The vet was made aware of the condition and told me to take my dog off of the medication that had been prescribed and check back with her on Monday. My dog had to be put down by another vet at the clinic on that Monday, because the original vet wasn't working. It's been nearly two weeks since she died, and I still haven't heard from the original vet. Needless to say, I have lots of unanswered questions.

Thank you so much for your kindness and professionalism in dealing with my cat's paw injury. It…read moremeans so much to have emergency services, especially on a Sunday! I saw a lot of people there who were equally as greatful! My kitty was hurting so bad when he went in, he was a completely different cat by the time we got home and was purring while giving us happy "head butts" all around. That's as good as it gets!

Our dog got into raisin bread over Labor Day weekend while we were out of town, and we were…read moredesperate to have her evaluated as quickly as possible. We called Health Network and were told she could be seen. We arrived around 7 PM on Friday night after driving approximately an hour and a half because, given the holiday weekend, there was nowhere closer that was open. From the moment we arrived, the experience was awful. The first question upon intake was "how will you be paying for this visit today?" The staff took our dog back immediately, which we initially appreciated. Unfortunately, our experience with Dr. Riolo was one of the most upsetting and disturbing interactions I have ever had with a medical professional. Dr. Riolo was, in my experience, astonishingly uncompassionate, arrogant, and dismissive. I have been a nurse for almost 10 years, and I have encountered countless providers throughout my career. I can honestly say I have never encountered one who demonstrated such a complete lack of empathy toward a patient and a visibly distressed family. The first question I asked when he came into the room was "is she going to be okay?" Dr. Riolo's response was "we'll get to that" as if his time was more important than the concern at hand. My husband and I were terrified. We were visibly emotional because we were worried about our dog. Instead of acknowledging our fear or treating us with even basic compassion, Dr. Riolo made us feel as though our questions and concerns were an inconvenience to him. He presented us with two options: leave our dog there for two days on IV fluids, which he acknowledged might not help her kidneys, or take her home and monitor her. Because we were approximately four and a half hours from home, we ultimately chose to take her home. I also explained that our dog is a rescue and that I was concerned about leaving her alone in an unfamiliar facility for two days. Rather than showing any understanding, Dr. Riolo made a dismissive comment that she would be "fine." Perhaps that was his professional opinion, but the complete lack of empathy in the way he communicated it was unacceptable. There is a massive difference between being clinically knowledgeable and being compassionate, and unfortunately, compassion seemed completely absent. He also pushed us to give our dog a muscle relaxant for several days. When my husband asked why, Dr. Riolo responded with medical jargon rather than actually taking the time to explain the reasoning in a way we could understand. The attitude seemed to be, essentially, I'm the doctor, so my reasoning should be enough for you. It wasn't. We ultimately decided to take our dog home and seek another opinion because we no longer felt comfortable putting her care solely in his hands. What made the experience even worse was when we asked if he could recommend another veterinarian or provide us with any numbers for another facility. His response was essentially, "No. It's a holiday weekend. Figure it out yourself." That response speaks volumes. It is especially ironic given the emphasis on collaboration in his professional biography. In our actual interaction, there was absolutely no collaboration. When I raised questions or concerns, I felt shut down rather than heard. As a provider, you are dealing with people and families during some of the most frightening moments of their lives. Whether the patient has two legs or four, people deserve to be treated with dignity, compassion, and respect. We were frightened, exhausted, and desperately trying to make the best decisions we could for our dog. Instead of making an already terrifying situation easier, Dr. Riolo made it significantly worse. I have never walked away from a medical encounter feeling as unsafe, dismissed, and uncomfortable as I did that night. This was not simply a difference of medical opinion. It was the way we were treated. It was the arrogance, the dismissiveness, the lack of empathy, and the complete unwillingness to communicate with us as human beings who were terrified for a member of our family. The entire experience was traumatic for both my dog and I. Based on our experience, I would strongly urge other pet owners to consider taking their animals somewhere else. I would never feel comfortable putting my dog back in Dr. Riolo's care. I have contacted the state board to let them know about this encounter as well because no family should ever be treated this way.

Unfortunately we had to put my 14 year old dog down, we were greeted with the sweetest vet ever, I…read morebelieve her name was ray. she took us in, brought our dog in, and talked to us. I'm so grateful for her.

Our dog got into raisin bread over Labor Day weekend while we were out of town, and we were…read moredesperate to have her evaluated as quickly as possible. We called Health Network and were told she could be seen. We arrived around 7 PM on Friday night after driving approximately an hour and a half because, given the holiday weekend, there was nowhere closer that was open. From the moment we arrived, the experience was awful. The first question upon intake was "how will you be paying for this visit today?" The staff took our dog back immediately, which we initially appreciated. Unfortunately, our experience with Dr. Riolo was one of the most upsetting and disturbing interactions I have ever had with a medical professional. Dr. Riolo was, in my experience, astonishingly uncompassionate, arrogant, and dismissive. I have been a nurse for almost 10 years, and I have encountered countless providers throughout my career. I can honestly say I have never encountered one who demonstrated such a complete lack of empathy toward a patient and a visibly distressed family. The first question I asked when he came into the room was "is she going to be okay?" Dr. Riolo's response was "we'll get to that" as if his time was more important than the concern at hand. My husband and I were terrified. We were visibly emotional because we were worried about our dog. Instead of acknowledging our fear or treating us with even basic compassion, Dr. Riolo made us feel as though our questions and concerns were an inconvenience to him. He presented us with two options: leave our dog there for two days on IV fluids, which he acknowledged might not help her kidneys, or take her home and monitor her. Because we were approximately four and a half hours from home, we ultimately chose to take her home. I also explained that our dog is a rescue and that I was concerned about leaving her alone in an unfamiliar facility for two days. Rather than showing any understanding, Dr. Riolo made a dismissive comment that she would be "fine." Perhaps that was his professional opinion, but the complete lack of empathy in the way he communicated it was unacceptable. There is a massive difference between being clinically knowledgeable and being compassionate, and unfortunately, compassion seemed completely absent. He also pushed us to give our dog a muscle relaxant for several days. When my husband asked why, Dr. Riolo responded with medical jargon rather than actually taking the time to explain the reasoning in a way we could understand. The attitude seemed to be, essentially, I'm the doctor, so my reasoning should be enough for you. It wasn't. We ultimately decided to take our dog home and seek another opinion because we no longer felt comfortable putting her care solely in his hands. What made the experience even worse was when we asked if he could recommend another veterinarian or provide us with any numbers for another facility. His response was essentially, "No. It's a holiday weekend. Figure it out yourself." That response speaks volumes. It is especially ironic given the emphasis on collaboration in his professional biography. In our actual interaction, there was absolutely no collaboration. When I raised questions or concerns, I felt shut down rather than heard. As a provider, you are dealing with people and families during some of the most frightening moments of their lives. Whether the patient has two legs or four, people deserve to be treated with dignity, compassion, and respect. We were frightened, exhausted, and desperately trying to make the best decisions we could for our dog. Instead of making an already terrifying situation easier, Dr. Riolo made it significantly worse. I have never walked away from a medical encounter feeling as unsafe, dismissed, and uncomfortable as I did that night. This was not simply a difference of medical opinion. It was the way we were treated. It was the arrogance, the dismissiveness, the lack of empathy, and the complete unwillingness to communicate with us as human beings who were terrified for a member of our family. The entire experience was traumatic for both my dog and I. Based on our experience, I would strongly urge other pet owners to consider taking their animals somewhere else. I would never feel comfortable putting my dog back in Dr. Riolo's care. I have contacted the state board to let them know about this encounter as well because no family should ever be treated this way.

Animal House is a wonderful boarding facility. I was on vacation for 8 days, and Gracie was at…read moreAnimal House for those days. I would text staff and check in on how she was doing. Every text I received was, "She is doing great!" "In the morning; we found her all curled up in her bed, which Mama brought for her." "Staff told me, that I have a wonderful Pup!" Gracie's birthday is on the same day I will be picking her up. August 3rd, so I am treating staff to Cupcakes to celebrate her birthday. What a wonderful place to board your pet while you are away. They took such good care of my baby, that I would recommend to anyone searching for a place to board your Fur baby.

I had 2 separate terrible boarding experiences here with my dog…read more the first time it was from Friday to Sunday. they returned my dog to me Sunday evening with all of his food and treats. they apologized and they seemed upset and they tried to make amends. I think the faculty looks so nice, I decided to try again. The second time, was also Friday- Sunday. I reviewed with the check in girl , for my dog to be fed 3 times a day, he also had printed instructions in his backpack. Plus his food has instructions printed on it. I even called on Saturday to see if they had questions. I picked him up on Sunday evening and he was returned with all of his Sunday food. they hadn't fed him since the night before... they only fed him once at night.. all of his food. They need a better or any kind of system to feed these dogs, or I have been extra unlucky twice.

I should have wrote a review months ago. I took my dog to Newdogday twice in the past. Last time…read moreI took her in May, she was there for a few days. I brought her home and that evening i found a very tight shock collar around her neck. I immediately took it off and checked for any injuries. I called and spoke with Jose the next morning and he totally lied to me saying it was a GPS tracker. Its was NOT a GPS collar at all. It is a very well used and worn Garmin Barklimiter 2. I have signed a contract with them and nowhere in the contract does it say anything at all about them using a shock collar. My dog was there for boarding, not training. My dog is very well behaved and very rarely barks. So i was and atill am very upset this happened and i never received the truth from Jose or an apology.​ So happy dog day today and please be careful where you take your dog. Dogs are not treated well at Newdogday. I still have the shock collar but unable to post pics on this review.

Two of my dogs were injured, one with an ear laceration part of her ear was actually torn off, and…read moreit was unwitnessed. Another with a genital laceration that required an expensive vet visit also unwitnessed. In addition, after a misunderstanding with the owner about pick up time, he became very angry, and I felt physically threatened and unsafe.

Wow--what a wonderful place! The staff is incredibly caring, and it's clear the owner is truly…read morepassionate about what they do. Whenever we drop off our Bubba before going on vacation, we have complete peace of mind knowing she's in such loving and attentive hands. Thank you for everything you do to care for her. We truly appreciate it and highly recommend you to anyone looking for a place they can trust!

Fabulous! Dog loves it....I love it! Could not ask for a…read morebetter kennel! The staff is professional and clearly love the animals. The animals all are safe and the surroundings are beautiful! Luanne is knowledgeable and keeps everything top notch.

Troy came out to repair damage (break in line). Respected my window time instead of just 8-12 pm…read more He came promptly at 9 am. Went around property notifying break. Just had edging completed which dug deep. Troy measured depth of edging blade and made sure the new repair was placed well below the sidewalk. Professional, kind to dogs, friendly and finished up quickly. Best system I have had great experience with company for over 23 years

I was completely blown away when I called to order a replacement collar and was informed that it…read morewould cost $430! Just for a replacement collar! That's not for the installation of the wire, training or anything else. Just the basic, simple dog collar. I really wish I would have been made aware when I purchased and had installed the system that their replacement collars were so stupidly expensive. That is half the cost of one of those more up-to-date, portable, changeable GPS fencing systems by Halo or Cesar Millan. In hindsight, I should've purchased one of those systems first instead of wasting my money on the Invisible Fence brands.