Had a very nice stay here recently. The room was comfortable, and the people at the front desk were…read moreall friendly. We had the breakfast included which was great, there was something for everyone! Eggs, bacon, delicious sausage, potatoes, oatmeal, bready options etc, all good stuff! The onsite restaurant was decent, we ended up eating there twice for convenience sake ...I really liked the meatloaf dinner! The disappointing thing was coming back to an unmade bed and nothing cleaned in the room, after we had specifically asked for it to be cleaned that morning....after a long day out it really makes it not fun for us to have to make our own bed, run down to the front desk for clean towels, the shampoo had run out, the light bulb was burned out in the desk lamp. When we asked why our room was not taken care of, we were told they were understaffed. It was very obvious as the restaurant only had one guy manning it at any given time. Still, despite this, it was a good stay overall as everyone did the best they could and were very helpful.. I would stay here again if in the area.

Don't bother here. I had a bad experience with this hotel and have been trying to talk to a…read moremanager since 7/6/26. I have called several time asking to speak specifically to the manager and have been told they will not speak to me. Customer service is non existent.

Convenient location outside of Portland. Clean spacious rooms. Friendly desk clerk. I like their…read morestreamlined online check-in process. Off the freeway quiet location. Beds were comfy. Breakfast area has inside and outside seating options. I appreciated Bobs Red Mill oatmeal options instead of the standard Quaker Oats packets. Otherwise a standard Best Western breakfast. Surprised to see the complaint about lack of laundry facilities. That's something I've never thought to look for.

Stayed for one night on my way out of Oregon (July 2023) and wanted to be close to PDX but NOT in…read morePortland and this Best Western was an excellent location. Very clean, huge room with a massive shower and comfy beds, mostly friendly staff, and very decent breakfast. It's also near the town of Aurora which is historic and known for its numerous antique stores so it was a little bonus - fun to explore on my last day. I'm a Diamond member and often stay at Best Westerns - this location is a solid choice for short stays. Since I had a later flight, I asked for a late checkout and they accommodated me immediately without issue for a 1pm checkout. I booked online via my account and chose one of their "larger" two-queen bedrooms and it was definitely very roomy. It has two comfy, soft queen beds and great pillows; a wet bar with fridge, microwave, and Keurig; desk, seating area, dresser, TV and two nightstands; very large bathroom with huge shower - all super clean and lots of counter space. I was totally comfortable here. I was on a floor that's a few steps down from "ground level" so I had a smaller half-window sort of bc it's partially underground I think. But it looked out onto the green space/forested area behind the hotel - was somewhat peaceful. But bc it's so close to the highway you always hear lots of traffic noise - but I honestly only noticed it during the day - it was very quiet at night and I slept well. I loved the shower - it was so big and had lovely decorative tiles with a nice shower head and excellent water pressure. The water gets hot very fast and everything was so clean - no complaints about the bathroom! They have a large breakfast space that has sunroom style windows which make for lovely views while you eat. They had a decent variety of breakfast items - 2 styles of eggs (scrambled & veggie/cheese omelette), sausage, biscuits & gravy, fruit, cereal, waffle making station and various other cold items. It was good - best hotel breakfast I experienced on this trip. I'm taking away a star bc of the room location they gave me. Their elevator was out of service and the workmen started working on it BEFORE 7 am the day I was leaving. When I checked in, they told me the elevator had been out of service for several weeks - so this is something they were well aware of and they put me in the room right next to the elevator. I was already up and about so it didn't wake me up. But all I could hear for the rest of the day was drills, hammers, loud talking, some shouting - basically a bunch of construction-site noise lol. They really shouldn't be putting anyone in those rooms with all that going on. Also - they didn't tell me before my stay that their elevator was out of service. Not a problem for me, but could be a huge issue for someone with a disability so be aware. That being said - many of the staff I encountered were very warm and friendly! A few seemed like they really didn't want to be there but most were happy and welcoming. They have a very large parking lot and are conveniently located right next to I-5 - about 30 minutes south of PDX. I'd definitely consider staying again.

The staff never made eye contact. When my mom went down multiple times to ask about a shower…read morechair. Apparently they didn't have any and the handicapped rooms are all tubs so still unsafe. She commented about the unsafe situation and there was no empathy or compassion. It is likely going to be sued in the future for this hazard they refuse to address. We have stayed several times and this was by far the worst experience. The room was fine as was the breakfast if you can overlook the safety hazard

Stayed here 06/12/2026 Mediocre hotel room, no red flags or…read moreanything worrying, okay bed but the pool room was great!! i was very impressed with the cleanliness and quality of the indoor pool. the hot tub was extremely hot (maybe a little too hot) but id much rather a hot tub that's too hot than a cold tub. pool was also a very nice temperature, also on the warmer side (which i prefer). nice receptionist lady and overall good experience.

***second update**** bank has informed me no request for refund has been made. Contacted hotel…read moreagain***** Update**the manager removed my $100 charge. Get your inspection before you leave Hotel is one block away from Bullwinkles, so booked for convenience. It's not a Days Inn it is a Quality Inn & Suites at time of this review Very pleasant young man checked us in I was a little weirded out about the fact he said he was charging my card $100 for damages. To be returned at check out and inspection of room. Inspection did not take place upon check out. We packed our own blankets to sleep on and under. The phone was missing the desk drawer was missing. I had to scrub the bathtub before I could give the baby a bath I was on the second floor no idea the windows opened, I ran the A/C. The room could've used a good scrubbing, but it was just to sleep. I noticed I was charged for my room and the $100 upon check in. I then proceeded to watch my account the following day. 100% was refunded including room charge. I tried to call hotel but manager was out. I noticed the next day the charge has been reapplied including the $100. I called the hotel to discover they charged me for damages to the room. What damages I ask, and was told "writing on the screen" wait huh? The windows open? "Oh yes ma'am they do! It might not have been done during your stay. But the maid took pictures so it's billed to you" WTF? I ask how many people actually get their $100 back, and was told sometimes. But more often they charge additional to the $100. I do not know what you have to use to write in a screen that costs $100 to clean. I do know that nobody in my room wrote on the screen, as stated I had no idea the windows opened. The manager is off today, as his wife had to have surgery. The lady working the desk said she'd get back to me. Regardless of the outcome of me getting my money back, others should be aware. Add that $100 to the price of your room, you're probably not getting it back. We left our bottles and cans nicely for the housekeeper, so she didn't have to dig in the garbage. The towels were nicely stacked in the clean tub. Nothing left on floor counters or sink. If you stay take before and after pictures of every spot in the room. Seriously every spot. I will come back and update this post once resolved

The room rate I was given on Booking.com was $109! The lady at the front desk told me that she had…read moreonly worked 3 weeks at the job and she wasn't sure if she charged my card twice! I told her I would check my account and get back to her! Well she had accidentally charged my card twice and when I asked if she could fix it she told me she needed to wait for the manager to get in! When I checked out I went to her and it still hadn't been fixed! NO MANAGER again! I called again around 4:00 and the young man at the desk could see that my card was charged twice but was told by his manager that she only saw that my card had been charged $128!! My card was charged a total of $328 for a one night stay! Way over priced and lack of good management! This shouldn't happen to people and the fact that the manager wouldn't help fix it makes the situation worse!! The condition of the room was disgusting! Dog hair all over the floor, broken toilet seat and the room smelt like cigarettes and mold! $328 to stay in a dump!! Very frustrating... Poor customer service and dirty rooms

This company owns the Best Western hotel in Renton WA. I don't think this place has ever seen a…read morepower washer, or a carpet cleaning machine...etc. I came from poor people, but my mother and father always taught me there's no shame in being poor, but you shouldn't be dirty. This company is a HOSPITALITY company and needs to have enough pride in themselves and respect for their customersto keep this place clean. If they did, the customers would probably treat it better.

Happened to me January 24, 2026 8 AM in the morning…read more They told us that breakfast was served in this hotel from 7:00 to 9:00 AM, but all I saw were empty plates. There was no food, and none of the kitchen staff were around. I was tired of standing there and tried to ask for help, but there was no one. I went to the hotel reception and told them there was no food, and they said, "I'm sorry, I don't know what to do." So I went back to my room disappointed and without breakfast. This is absolutely not either. They should tell us before we picked the reservation. They lied to me over the phone saying we have a breakfast. I will never ever come to this garbage hotels again I already know Quality INN is not a good hotel to stay I do have a bad experience with them before but the company they make the reservation for me. It wasn't my choice. Make no mistake again to come back to this hotel.

We stayed here for 2 months while I was helping my mother move/buy/build in Oregon. From such a…read morelong stay, I can give you a fairly accurate description of how things are run at this location. 1. The Noise. Every time anyone opens a door anywhere in this building the door to your room will rattle. And I don't just mean rattle, I mean 'shake like there's a storm in Kansas outside.' 2. The Breakfast. As others have stated, no actual breakfast to speak to. Unless you count bread and bananas (only sometimes). They're always out of everything no eggs, no refills, no waffle batter unless you ask. Also, unlike every other hotel/motel on earth, they refuse to allow you to take food to your room. 3. The Building. The pool pump and heater were broken for about a month. The coin laundry (1 washer and 1 dryer) was also broken the entire time. There were 2 false fire alarms that had everyone clear their rooms and wait in the lobby. And there was a dangerous situation when they admitted a couple with pitbulls who camped in the parking lot during the day. 4. The Staff. I could talk about the utter lack of courtesy and service, but I'll limit my complaint to 2 employees only: Daniella and Mariah. Near the end of my stay, I spoke to Daniella. I asked if it was okay for me to leave my things in my room because I had to leave for 48 hours to avoid residency. (I had already booked another month at this location.) I was told that yes, it was okay for me to leave my things. I was told that the staff had done this sort of thing before. No problem. On the day of my departure. As I was at the door to leave, no less, Daniella asks me if my things are still in the room. I told her yes, they were. She immediately calls her boss, the hotel 'director' Mariah, then she and Mariah demand that I vacate immediately and remove all of my belongings, because this is 'hotel policy.' I tried to explain that I had already stayed here for almost 2 months and I was booked to spend another month; that I had been a clean and quiet tenant that entire time; and that I had spent over $5000 dollars at this location alone. No matter. I had 2 hours to vacate at the last minute, meaning I had to HURRY. This disrupted everything, as you can imagine. 5. Conclusion (TLDR). My stay was RUINED by DANIELLA and MARIAH. If the actual owner of this location is reading this, I asked Mariah repeatedly to talk to you, but she stubbornly refused. (I felt used, like they had my money, so no more pretence, get out.) So, if Hell froze over, and nuclear fallout made the rest of the planet uninhabitable, I might consider staying here again. But only if. P.S. There was 1 GOOD thing about my stay here: JAMES. A young man at the front desk who couldn't do enough for us. His service was the only reason I decided to stay a second month. In 20 years of staying at hotels, he stands out as one of the best hotel employees I've ever encountered. And they had this boy doing EVERYTHING: maintenance repairs himself, handling complaints, working double shifts on all special events, even folding the laundry! If he weren't working at this hotel I'd hire him myself.

Their pool is not heated. I have stayed there 3 times over 6 months and they continuously lie about…read morethe pool being fixed soon. The building is a tear down and it appears they have given up on maintenance.tje best western nearby is similar prices and far better amenities and options.

We stayed at this fairly inexpensive hotel last night while passing through. First off, the ladies…read moreworking out front were so nice! Maybe the nicest hotel reception individuals I've ever encountered. This isn't a four-star hotel, nor is it meant to be, but it is clean and comfortable. They do have a pool and hot tub, continental breakfast in the morning (although I really wish it didn't end at 9:00 a.m.), a fitness area, laundry room, and plenty of parking. It's also in a really cool location and there is a ton of stuff to walk to. The only downside was the hair dryer was absolutely terrible! I couldn't even get my hair dry. Although I don't imagine we will be back in this area, I would stay here again!