A horrifying spectacle and experience when I was there late last year.
I went in to get a routine Uber service done and that took longer than expected. From what it I was told the store was extremely understaffed and that was obvious.
When I got in early that day, I witnessed the store manager absolutely excoriate the man who what had looked like had started his shift for the day, lambasting him in front of other customer's and even gang up on him with a certain customer blaming him for a mistake it sounded like the subordinated was arguing that he didn't make. Then literally five minutes later, this service officer stormed out of of the store slamming the door and was gone.
Felt very bad for the employee and had such bad taste left in my mouth both of the store and the NRMA brand that I've now taken my car elsewhere to get serviced from now on. read more