I get my car serviced with Liverpool Motorserve,very happy staff friendly and helpful

The summary is, they are trustworthy. I put my Volvo XC60 in for service last November including timing belt replacement. Early this year, car broke down and towed to Artarmon Motorserve. It was there for a very long time (which was frustrating) but full credit where it's due. They spent a lot of time exploring the issue, trying to solve the problem and repair the engine before concluding a new engine was required (seems the timing belt slipped causing irreparable damage). They kept me appraised along the way. They took responsibility for the whole thing including the diesel particulate filter which clogged up after the new engine was put in. It didn't cost me anything - repair warranty covered the lot. I'm not a mechanic - they could have told me it was a new thing and I wouldn't have known. They were dead honest. The manager, Bryce, was absolutely terrific. I could not commend him more highly alongside his team who are nothing but cheerful and helpful. They have secured my business for years to come. read more

Just found a unicorn. A trustworthy mechanic that took the time to explain things to me and didn't charge me even when they could. I know, right? But wait, I'm getting ahead of myself. Thought I needed my aircon regassed (car aircon runs on compressed argon, which needs to be replace every 15 years or so, which also gives you a good idea how old my car is. Hint: 15 years or so.) Dropped my wheels in and sat in the reception area availing myself of their free tea and wi-fi, when a mechanic came out and told me very patiently that it wasn't the gas, the compressor had died, a few things were blocked up, and something else quite technical that I forget the words for was also in bad shape, and all up I'd be looking at around $2,300. I'm all like choke, gasp, splutter, but hey, at least now I know. The dude told me to consider whether it was worth it and I'm like nooooooope I doubt the car is worth that much. All I had to pay in the end was $89 for labour. But when I went to the cashier he told me they'd waived that cost and to have a nice day. WHUT. God bless you NRMA. Also from now on I'll be driving with my windows down all the time. Free air con baby, courtesy of Nature. read more

Motorserve Artarmon - You can look into the workshop area - Auto Repair Near Me - Artarmon, NSW

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I recently had my car serviced at NRMA Artarmon and found the service excellent, trustworthy and reliable. The girls on the desk were polite and helpful and the mechanic took the time to explain what I needed without patronising me. I would highly recommend this branch as it not only has the NRMA quality service that I have come to expect from NRMA but staff are professional and helpful. Dee read more

NRMA MotorServe Artarmon Rude. Absolutely rude. My first experience was good, so I decided to take my car back for a second service. My second experience was really bad, I should have read the reviews before I took my car there. I took my car in for a routine service and also asked them to look into a vibration noise that is coming from the dashboard. The technician told me that a $3000 Manifold needs replacing (he diagnosed this without test driving the car first). I told him that I'm getting a second opinion. As I drove away, I heard the noise again and I could swear it sounded like a loose screw somewhere underneath the dashboard, so I drove the car back and told them that it is definitely a loose screw. The technician then decided to go for a test drive and finally heard the noise (which wasn't that expensive manifold that he said it was). He asked me to leave the car overnight, and this is where the rudeness began. The technician told me that he'll call me the day after to let me know when I can pick the car up. I had to call them at 3pm as I haven't heard from them. The technician got on the phone and aggressively told me that he doesn't know when it'll be ready. I told him that I need an approximate time and I don't accept an "I don't know" answer. He told me that he'll call me back at 5pm to let me know. I called them back at 5.15pm and asked when my car will be ready. This rude technician now started talking over me, raising his voice and treating me like I'm piece of crap. I told the guy that he needs to give me a time or day. He yelled out "4pm tomorrow". I told him that 4pm is outrageous as I assumed I was getting my car back today. He then said to me "You asked me to give you a time, so I gave you one", then he started laughing with his work mates in the background. I am furious. I already spent $620 on a service, and now I'm being treated like I'm a piece of crap. I told him that I expect a call tomorrow at 10.30am with an update. Morning After: They called me at 11.15am and told me my car was ready. I picked up the car and paid a further $280. They told me they test drove the car and there was no buzzing noise. As soon as I got in the car, buzzing, louder than ever. I received a dodgy receipt that says nothing about the work they did. This is my car and I expected good customer service from NRMA. I didn't expect rude technicians laughing at me and dismissing me. I actually believe they did nothing to my car and just decided to charge me, this is how bad their behaviour was. I will never, ever go back to that place again. I expected more from NRMA. My partner, my sister and my partners 2 sisters have also decided not to take their cars there anymore after they heard about my experience. That is 5 customers they lost. read more

Amazing service and fantastic communication. It's can be a struggle when taking the car to the mechanic as you never know how much you'll get stung for, but not here though. The team at Artarmon kept me updated on repairs and a,so called to let me know some minor work that I gave the go ahead to. Even when I picked up the car, the team went through the invoice with me and let me know some future repairs to keep in mind down the track. The car has never run better. I've just found my new local place. read more

Did not get what I was promised. Long story short I was suppose to get a stuff discount since I work in the area of 15% on labour chargers. My total bill of little over $1000 and labour fee being about half of that I thought it was a good idea to sort things out then and there which took 2 days longer which I really didn't mind at the time but now thinking about it I will let you know since i am writing a review. Service was also very slow and I could hear unhappy people waiting. Seems like the staff do not communicate well to each other from what I was hearing and aso from my experience seems like my discount was not put in to the system. This discount was the reason why I left it at artamon NRMA and it simply didn't happen. I will let my colleagues know that this discount only applies when they do remember to put it into their system. read more

NRMA MotorFAIL!!! Never trust NRMA MotorServe, what they telling you is b*ll crap. Had a failed alternator motor, so my car had to be towed to a service centre, since I'm with NRMA insurance, thought I can be rest assured to send my car to a nearest MotorServe for a trustworthy, and reliable repair. End Up copping a $2300 bill, let alone replacing a dead battery, was charged $1200 for an alternator motor, another $1000 for front break pads and rotors, even told the mechanic foreman, I got the quote for a GENUINE Toyota alternator motor from the Toyota dealership (parts+fitted) for $799, and for front rotor and break pads replacement should be a $300-$400 max job. The foreman simply put, " our parts are better than Toyota's and we offer 12 months warranty therefore the price is as. This place is a massive RIPP OFF! and they knew I'm stuck with them as my car was un-drivable, so can charge me a leg and arm at their disposal! There goes out the door your "Australia Most Trusted Car Service"... NEVER TRUST WHAT THEY TELL YOU! read more

I went to NRMA Motoserve Artarmon as a change back to what I thought would be good service for a regular logbook service and instead found some serious issues. Everything seemed fine, dropped off my vehicle for service in the morning. They had told me they would do drop off and pickups at stations. They dropped me and one other customer at Artarmon on the shops side of Hampden Road which was fine and I went about my day. I missed a call for pickup as I was in a work meeting and I called the number back to be put through to an automated system. The options were to dial, 1 to book a service, 2 to check on an existing service booking or 3 for other. So I dialled 3 as the other two options didn't seem logical. I get sent to a call Centre and I ask about pickup at a station. This is 3.45 pm, I've left work early to pickup the car. I get transferred to Artarmon and they say no worries see you where you got dropped off at 4z I wait 15 minutes and redial to check, get another call Centre person and without transferring me through get told someone is coming. 50 minutes go past, I'm on hold and told for the final time and so I get transferred to Artarmon and I hear, we've driven past, we don't know who you are? I am saying, I am on the shop side and they tell me that's the wrong place and I start to ask why isn't anyone calling me when they haven't seen me for over an hour and the excuses start if we don't know who you are or what car? I said I got asked for my rego and name every time and they have my number written down and they claim systems are down but I'm saying that doesn't stop someone talking to me on the phone to arrange a smoother service. I could have walked there by now and instead of apologizing I'm getting stick about where I'm standing which is their fault in the first place. At this point all else doesn't really matter, if NRMA do business like this they've lost a customer. read more

DO NOT USE NRMA MOTORSERVE ARTARMON I was in at NRMA Motorserve Artarmon yesterday (03/07/2017) having left my car with them for the weekend for a log book service and water pump replacement in anticipation of me selling my car. When I arrived to pick up my car the paperwork was not ready, and took a couple of minutes for the reception team to organise. When they did they informed me that "they had run into a problem with my car". I was expecting some issues as I had been called on Thursday by the centre, requesting that they have permission to change the timing belt in my car as the "timing belt and the water pump came as a kit and they didn't have a record of the timing belt being changed". I told them that unless there was something wrong with the timing belt that they weren't to change it. At the service centre on Monday, they explained that my car was not starting as there was no compression in my third cylinder. Obviously this sounded very strange as I had driven my car into the service centre on Thursday without any issues, and I had never had any problems starting the car. I was taken out to see my car and was shown that it was not starting, and then was shown that coolant has supposedly leaked into my engine, which was shown by stains on my spark plugs. They had also put oil around the spark plugs in an attempt to get the car to start, which can cause damage by itself as you should only be putting petrol into your car engine. They then, eventually, explained that the damage was so severe that I would need to replace the engine in my car to get it running again, the cost for which was $4500 plus the $1000 for the timing belt kit that they had originally demanded. Otherwise I can get whatever is left of my rego and insurance for the year, and hope that I can get some money selling the scraps of my car. It should also be noted that while I was seated in the waiting room of the NRMA service centre, trying to sort out any other options I might have, short of throwing away a car that had worked perfectly well four days previously, four other people were told that their cars did not pass their rego inspections and they would need hundreds of dollars' worth of repairs before NRMA would certify them as road worthy. I was able to tow the car to another mechanic for a second opinion, and was told that the gasket heads over my spark plugs had not been fully inserted, so the combustion chamber wasn't sealed. Obviously when the gasket heads were fully closed, the car started and was able to burn off the oil that was recklessly put into my engine. The second mechanic, Pacific Automotive, was able to complete the service, fix my water pump and replace the newly damaged spark plugs and coolant hose for less money than NRMA had originally quoted, and in less time. They also took the time to explain to me the indicators of what would be in my engine had coolant leaked into it, and talked me through the exact costs of replacing the damaged parts and what was wrong with the car. Either the mechanics at NRMA Artarmon are completely incompetent, or they are malicious in their assessment and treatment of customers' cars, but they were sloppy in their treatment of my car and entirely wrong in their service recommendations. They demonstrated that they were just after as much money as they thought they could get for the car, regardless of the accuracy of their recommendations or the impact of the financial burden on their customers. It is disgusting behaviour, especially from a well-known national mechanic, and I hope this will serve as a warning to anyone else who books their car in with NRMA to get a second opinion before paying for their repairs. read more

So bad! It took them TWO HOURS to tell me they couldn't repair my tyre and a FURTHER HOUR to give me my tyre back!!!! They didn't even have a replacement tyre for some ridiculous reason. Had I know there was a chance that they couldn't fix it or that they didn't have a replacement in stock I would have gone to Jax down the road and it would have been fixed in 5 minutes. Just to make it worse over the phone they said it'd take 15 minutes, and the guy who served me said I'd have the tyre back in 5 minutes every 5 minutes for an hour so I missed my afternoon appointment by a mile. As by the time I got my tyre back it was 5:30 I couldn't go anywhere else for a new tyre and couldn't get to work the next day. Thanks for losing me a day of income NRMA! You've wasted my time and my money. read more

Total SCAM! They'll quote you a list of unnecessary repairs costing a few thousand dollars and hold your pink slip as ransom! The quoted price for 'necessary' and/or recommended repairs are also waaaay overpriced! Always ask for a written price list with exact details of the 'faulty' parts and take your car elsewhere for a second opinion. Better to go elsewhere to get your pink slip / service done coz NRMA Artarmon is a total rip off!!! Totally not worth it. Bad experience with NRMA ARTARMON branch. read more