Knowledge friendly staff. We have to file in a couple states. What is a little complex tax return…read morethey handled great. I recommend VL James Accounting. Thank you- VLJames!

I have been going to VL James Accounting for 3 years, and I plan to continue having my taxes done…read morehere for years to come, even though I have moved out of state. Vic is a smart accountant and he has made tax season so much easier for me, especially after I went through lots of financial life changes. He was so helpful when it came time to navigate the complexities of filing my taxes after relocating across the country mid-year. They also have a web portal that allowed me to securely upload tax documents. Highly recommend this place.

Scheduled an appointment to have my taxes done this year. The service was outstanding! Very…read morefriendly & professional. My tax preparer was very informative & concerned about getting my taxes done CORRECTLY, not just quickly. As a new customer, I'm very happy that I've found an affordable, trustworthy tax preparation company & wanted to others about it too.

Noticed this by chance while I was nearby, and stopped in for a quick question. They were able to…read morehelp some, and I will call next week for more or to make an appointment. Very friendly, knowledgeable but not pretending to have a definitive answer without more detail. And a professional-looking office and demeanor. I'll keep them in mind for next tax season, and any other questions I have.

Excellent service and very knowledgeable staff. They helped me navigate a complicated tax situation…read morewith total transparency. It can get busy around the deadline, so book early, the quality of work is worth it.

Great People and So easy to work with! I will come back year after year! Thank you for everything.read more

Tim and his team have consistently done a great job preparing our tax returns. Some years ago, Tim…read morespotted a rarely used deduction related to foreign income that saved us a lot of money on our taxes. Their service is very good. I was also a client years ago when Bill Jacobs owned the business, and have found that it continues to be a strong company under Tim's leadership.

The folks at Bottom Line are super helpful, proactive, and give me great advice!read more

Who does not want the filing of their taxes to be quick and painless? When tax season comes around…read moreevery year I want it to go smooth and easy. I don't want to have to stress or worry about anything. I mean, I'm not an accountant or CPA. This year I gathered up all my tax paperwork (I took my previous year tax filing for reference, I suggest that for you too). I drove to Pickerington for my first appointment at ABS (Analytical Business Solutions) with Brian Landenberger, CPA. The first person I encountered was Michelle. I believe she doubles not only as the receptionist, but also it seems everyone's right hand man. I filled out some preliminary paperwork while she let Brian know I had arrived. He greeted me with a handshake and a smile, punctually at our appointment time. I was lead back to a conference room where we basically discussed, like old friends, my previous year tax info and the life changes that had taken place in 2019. Brian made everything seem easy. He made me feel comfortable that he was going to do what was in my best interest. I completely trust him. When all decisions were made I headed home. The next day I received an e-mail from Michelle. She was quick to communicate and get me signed up on their client portal. Everything else for my 2019 tax filing is able to be done through that client portal. ABS, Michelle, and Brian made everything so easy. They gave me complete confidence in their work and they now have a new customer for life. If you don't mind driving out to Pickerington, or if you happen to live there, and you need someone to help you navigate the filing of your taxes, call ABS and make an appointment with Brian. Tell he and Michelle that I say hi.

One of my worst tax experiences. Did taxes here two years. Explained our family info. Tax person…read moredid not address. After one of the years, we called back and tax person said he actually had handed return off to another individual but then remembered he had forgotten some things but would try and fix. Also said some tax perks not worth pursuing. Interesting. We owed both years, I reminded him asked about tax regs that I thought we would be eligible for. No real response accept, not worth it.Took our taxes to another firm, presented same info, didnt mention previous firm. Two years with new firm, two refunds. He said,, you are and were eligible for all you mentioned. Contacted previous firm's owners, received vague uninterested response.

I have used Arena & Harrison CPA's, Inc for the last 4 years for my tax return. Matt Ganz has done…read moremy taxes. He is so professional, kind, a wealth of knowledge. My taxes are a little tricky but are always completed in a timely manner. The staff is friendly as well. I'm so grateful for this CPA firm.

Beware! I passed…read moreover my tax documents to a Nick Arena (a CPA at Arena & Harrison) on 1/20/18, as soon as I received the necessary files from my employer. Although Nick said that he was free all of February it somehow took him until early March to finally mail me my prepared return (he offered to mail it since their office is 30 minutes away). Upon receiving the return I was asked to send it back because the CPA realized he could add another deduction - this was to be sent back at my expense. Upon reviewing the return I also noted multiple questions and concerns around various parts of the return, including that my student loan interest wasn't included. I mailed the return back on 3/7 and also followed up via email. There was no response via email or phone and finally A MONTH LATER, 4/2, I received the return via mail (extremely close to the tax deadline). When I opened the return NONE of the changes that I requested were made and no one reached out to me prior to mailing the return again to answer my questions, explain why changes wouldn't be made or to notify me that the original reason for sending back, the new deduction, wasn't going to be applied. Once again, I called multiple times and was finally contacted by the receptionist who informed me that the CPA didn't agree with my changes and the return was "accurate" from their standpoint. The accuracy of the return was extremely important because the CPA was saying that I owed thousands of dollars- clearly I wasn't ok with filing it with no context to the lack of changes and I felt unsure that the work was reliable. At this point I had signed nothing and paid nothing. So I sent the return back to the CPA (with USPS tracking) with a note letting them know that I was dissatisfied with their services and would be using a different CPA's services. I clearly didn't use Arena & Harrison's prepared files because I paid another professional CPA firm to file for me. The new CPA was able to do the return within 2 days and with a MUCH lower amount owed on my taxes. Now I've started to receive "past due" bills from Arena & Harrison. I called on 7/14 to let them know that I was confused as to why I was being billed because I did not end up filing with them and returned their files. The receptionist relayed that the firm partner told her "because they did work I am responsible for paying them". I asked for the partner to call me back directly and haven't heard back. (Once again, poor follow through.) I then filed a complaint with the Better Business Bureau and Arena & Harrison responded unprofessionally. They spent their time trying to make it sound like I was hard to work with (AKA-I was the root of the problem) and used up a large amount of "professional hours". They stated that the reason it took them so long to complete by return was because I kept emailing them new documents to use for my taxes - that is completely inaccurate. I met with Nick Arena on 1/30 and also hopped on the phone with him to make sure that he had what he needed. Luckily I saved all of the emails between us and can say with confidence that not only did I make things easy and provide everything upfront, but I was also very quick to respond if/when Nick reached out to me. I can also see looking through that threads that a LARGE portion of our email correspondences were of me following up asking for a status updates because the CPA was bad at following up or responding at all. My advice is to go elsewhere. I wish I would have done this myself. Arena & Harrison not only has communication/ follow through issues but they also have a clear lack of professionalism. I am shocked that they took the time to respond to my BBB complaint to make ME look bad as opposed to trying to rectify the issue. What they probably don't realize is that anyone reading that on BBB is going to take it as a red flag that they are unprofessional and have no accountability.

We have been using Marcoin for the past few years and always very happy with them!! I would…read morerecommend them to anyone needing tax service !!!

I got to meet with Jerry the company president as my accountant in early March. He literally forgot…read moreto do my paperwork for over a month. Once it was all ready to be paid and filed I was charged $100 more than quoted over the phone. But we paid without speaking up because we thought they were good. We thought wrong. I paid and my taxes were filed. I was owed a refund which I asked about when I paid them to file. I was told it would be looked into and I'd receive a callback. I never received a call. I had to keep hounding Jerry and calling back. Finally in the middle of June he got the paperwork together for my amendment because he messed up my state taxes. It's august and I'm still fighting with Rita Ohio for my state tax refund. This happened solely because Jerry messed up and dropped the ball. Save your time, save your money, go somewhere reliable. I called so they could hear my feedback. I told them I expected nothing to happen I just wanted them to know my feedback and that their mistakes have effects. I was told, "We're all human and we all make mistakes." This came in a very condescending tone. I'm not a child, she's not my mother or teacher. Yes we do all make mistakes. Some us more than others. I'm glad they're okay playing with other peoples money. I requested a call back from the president but don't anticipate on hearing back.

quality, and fast services. They go behond to help their customers. They focus on your needs.read more

Joe was so kind and helpful with some very specific multi-state tax questions. Highly recommend if…read moreyou'd like a personal touch and not a large corporation who doesn't really pay attention to your individual needs!