I've been here a few times and have always come away happy…read more The variety of the plants is amazing. I could spend hours wandering through the aisles of perennials and shrubs alone. The pots, the gardening tools, the patio furniture ... And the decorative items are fun -- things you wouldn't see elsewhere. Not long ago -- after I'd been looking for a patio umbrella for a long time, and wasn't sure what kind to get -- someone at Terra saw me eyeing the umbrellas and asked if he could help. I didn't really expect more than a sales pitch, but the explanations he gave me why I would want one style over another was really helpful.

Love the plants and selection. Always nice quality. Sadly, I had to politely interrupt 2 staff…read moremembers who were chatting and ask for a suggestion and was greeted with sarcasm, an eye roll and the conclusion that I just needed to figure it out for myself. I understand with Covid that everyone is at the end of their patience, but she didn't have to be rude.

Wildhagen Greenhouses has awesome plants and the friendliest staff! I definitely recommend checking…read morethem out!

Spent the day enjoying the gardens and trail. The inside of the barn has so many elements of fun…read moreand joy for the kids. The food options are incredible ranging from Buddha bowls to paninis and pizza to die for. We had an excellent day!

I visited Connan's at NewMarket looking for resilient potted plants only to receive a load of bad…read moreplants that customer service urged me to plant in soil. There was no willingness to take any responsibility regarding the state of the plants or the bad advice they provided. Not a trust worthy company and dealing with customer service was like pulling teeth.

I wanted to leave a review for the lady that helped me a week or so ago. She was super kind and…read morenice about helping out with my needs and what she couldn't help me with she took the time to look for options around my area so I could finish my project.

Recently got delivery of 2 face cords from Van Beek's, and I've been really happy with the quality…read more The wood burns clean and gives off consistent heat, way better than what I've gotten from other places in the past. Delivery was smooth and on time! The staff were helpful and made the whole process simple. Definitely planning to get more when I run low!

Another great experience at Van Dongen's...I was looking for a Colorado Blue Spruce (5-6 ft), but…read morewas also suggested a Baby Blue Spruce by Micheal, after some thought & information/pics provided by Michael & Mark, I decided to go with the Baby Blue Spruce...this was all done through email exchange including some very reasonable pricing. When I went to pick up the tree the folks at the cash-out were friendly, looked up my account & saw the special note on pricing left by Michael & put through the transaction. This company is a pacesetter in Customer Service....not to mention their plant material is always top notch...offering lots of information on planting if you plan on doing it yourself. WELL DONE! I will be back!

Great experience. Excellent/huge trees - Nothing like you see at the box stores. I was looking…read morefor a signature piece for the front garden. Looks great!

i have been looking for a part to fix a pull handle on a vintage cabinet -- and I found it today at…read moreLee Valley Tools, Burlington -- thanks to Tom and his help! great selection Nd good pricing were outdone by professional and Friendly service! we will be back next time we have a service appointment at nearby Burlington Toyota -- another reason we enjoy travelling from Oakville to Burlington.

Best best to go for high quality tools, equipment and stuff to use in your tool shed, garden,…read morekitchen or around the home. Great service and great products.

I love visiting Sheridan Nurseries as they have a huge selection of plants. I came here looking for…read morehydrangeas and they have around 10 different varieties of them! There's a nice selection of outdoor flowers and plants, trees, indoor plants, furniture, and gardening tools. The plants here look amazing and healthier than ones you would find at a typical Canadian Tire or Home Depot. However, do expect to pay a lot more for better-looking plants (i.e a $20 hydrangea at Canadian Tire would be $40 here). The staff here are friendly and are very knowledgeable so don't hesitate on asking about the plants. My first visit was during their Customer Appreciation Event meaning that all in-stock items were 25% off (not sure how often they have this event). Nonetheless, if you're willing to spend some extra money for a fantastic looking garden or for a hard to find plant, this is the place!

Very disappointing experience with Sheridan Nurseries…read more I want to make it clear that the other store employees I interacted with were very polite, helpful, and professional. Unfortunately, the experience with the store manager was completely different. The attitude and lack of respect shown by the manager toward a customer were very disappointing and unacceptable. Instead of trying to help resolve the situation professionally, the manager's attitude made me feel that my concerns and my business were simply not valued. It is unfortunate because the rest of the staff were friendly and helpful, and I had a completely different impression of them. After this experience, I will not be returning to Sheridan Nurseries. There are many other places where customers can spend their money and receive the level of respect and customer service they deserve. I cannot recommend this location based on my experience with the store manager.

Hamilton Location is horrible. Spent over an hour in the store looking for a few items but could…read morenot find anyone to help me. It was hard to find staff, and when I did they could not help me. Excuses were I am new and I don't work in this department. Great excuses for a customer to hear. The correct answer is I don't know but let me find someone to help you. What a headache. Suggestion, perhaps you update your website so that it shows the isles of store items. So that customer don't spend there whole night in the store.

I am simply fascinated by how difficult it is to shop at this store. I mean, is it really so hard…read moreto set up a customer-friendly store? Not only can I never find anything -- the set up is simply not intuitive, and the areas are not marked very well -- but I don't find the staff to be overly helpful either. I can't count the number of times I've stopped by and ended up wandering the aisles with a furrowed brow and open mouth, hunting for whatever it is I need. I often have to chase down a staff member to ask where something is located. What's strange is that the Hamilton Lowes is the complete opposite. There, it's *easy* to find what I'm looking for, and the staff there is SO helpful -- it's a pleasure to spend money at the Hamilton Lowe's. That difference tells me that it's not Lowe's but the local management. I have been doing a lot of home renovations and, though the Burlington Lowe's is not far from my house, I try to hold off on my purchases and go to the Hamilton Lowes whenever I get a chance.

The store itself was fine, unfortunately they partner with King and State for their 5 year…read morewarranty, which the store aggressively pushes. They sold me 5 new appliances with extended warranty. For some reason the washing machine doesn't have a serial number. Clearly I didn't remove it, or I would have removed it from the other 4 appliances. I found out that as it was the floor model, it should have gone in the garbage, not sold to me. So that's really bad on the sales persons part. I have an issue with my washer, I went through King and State. They sent out a technician, who refused to work on it because there was no serial number, but I do have the bill. I got an invoice from Whirlpool for the tech to show up, which I refused to pay, after several calls to the brick, they paid it and mediated between myself and King & State. They sent out another technician and that guy repaired my washer. However, he did something wrong, so had to come back 2 days later. That was about 8 months ago. The washer once again does not work, same error. King and State refuses to send out another technician. Might have something to do with the 5 year warranty expiring in 1 month. They actually cancelled my technician that they scheduled, siting that I've called 6 times, about the same issue. Calling and having the washer fixed are clearly different. I've called the brick, left messages and they are not calling me back. So although my initial experience in purchasing the products was ok, the customer service on both the Brick's part and their partner King & State has been less than desirable.

e customer service was excellent, and Mehr A. provided outstanding assistance. The delivery crew…read morewas also good and professional. However, I was disappointed that they did not assemble the bed as promised. They said the wooden support board would prevent it from fitting and advised me to remove it. I told them it would fit, and I was right. I believe they should have at least attempted the assembly instead of immediately refusing and leaving. we did it our self , it took us less than 10 min