prices here on monthly payment are awesome and reasonable than any other loan place I went to. they…read moreare good

GO SOMEWHERE ELSE! I regret getting a loan with them! Very frustrating set up process. Underwriters…read moremake no sense for making me sign and reading information to me twice. Waste of my time! So many hoops to jump through. Then my 2 perfectly good debit cards were denied to send money direct deposit. It has to be there system malfunctioning because I never had that issue before even when I got a loan from them before. Provo location Felicity and Alberto. New people working there and did not want to accommodate any requests that made it easier for me. Very annoying process. I would only choose here if you have exhausted all other options!

I've had loans through several different credit unions over the years, and Pacific Horizon Credit…read moreUnion has been the best experience by far. Aubrey made the entire loan process smooth and stress-free. She took the time to answer all of my questions thoroughly and made sure I felt confident every step of the way. That kind of service is hard to come by. Because of how easy and professional this process was, I'll definitely be using Pacific Horizon for any future loans. Highly recommend!

Very personal bank. They always seem to know who we are. I love that recognition gives it a…read morehometown feel to it.

Jackie and Jonny were great attentive and friendly! Good customer service everything was explained…read moreso well and clear.

My husband worked here and was treated so poorly. The district manager was racist and made so many…read morecomments about other people's ethnicity or color. The managers were able to do anything they wanted as long as the sucked up to the higher ups. My husband was fired due to not being able to come into work cause our babysitter got sick and cancelled last minute. Worst place to work!!!

Best Insurance Experience I have ever had! Richard, the owner, took personal care of me and my…read morecompany over the last 10 year and always went the extra mile to ensure we got the best price and had the right coverage. Every year, like clockwork, Richard and his team reach out to me to dot all the i's and cross all the t's. The most appreciated thing is that I barely have to do anything, he really knows my business so well and has so much experience that his team is able to recommend and handle everything I could need. Great company and great owner, I highly recommend them!

Worst service I've ever had, called to get an insurance quote on a personal vehicle, 2 company…read morevehicles, and an office space policy. Was quoted 123 a month for personal, and they'd get back to me on business accnts. I said great is that the best rate around/competitors they assured me it was so I gave them my card # for deposit. 10 mins later I get a call from another agent with BETTER coverage for 82 a month. I go to the store tell them this and ask to cancel that policy, The guy gets a very aggressive tone and expression and nearly yells"we're not interested in doing that" I'm a young business owner, I laughed thinking this was a joke as I was discussing 3+million dollars of policy coverage with him moments ago. And he just stared at me in awkward silence, got up and brought back two papers sign here sign here. I asked about the office insurance and he just says, we aren't going to do that, we don't want your business, leave, now. Which is fine, I hope they don't want anyone else's business either. Stay away from these guys, better coverage for almost half elsewhere. Just unbelievable to me, it's business. Best rates usually get the business, sounds like he knows he's not beating anyone's prices, or even going to try for you, just wait for the next sucker to call. Hope this helps someone!

Initially Katalina was friendly and understanding. I told her I was shopping around and she lied…read moreabout other competitors and their fees. (I found this after actually shopping around) I ended up paying off my loan and went to a competitor one day later. When I paid this loan off there was a $6 lien change fee however, because I paid off the loan the next business day she did not mail out my title to the DMV. She still charged me $6 for a lien change that was never processed. She initially said it was a documentation fee which was again another lie.I just wonder who is keeping that money? They called me today to re-open my account. When I tried to ask her about that $6 fee she got super heated and hung up the phone. Their rates are WAY HIGHER than any competitor I went too! Shop around before doing business here. I DO NOT trust these people with my financial needs!

We just got our loan yesterday so I can't vouch for loan completion and practices but I can say…read moreChelsey (sp?) Was amazing, she made us feel comfortable, she handled our application quickly, and she answered all of our questions in a knowledgeable fashion. She really made a great impression on us and we feel good about our loan. No one ever wants to get a title loan, we just moved here and money has been tight. I was dreading the whole thing but she really made the process painless. I would definitely recommend this location to other people. :)

I would (and do) recommend Bryan Larsen, and his office to everyone! I've worked with Kathy for…read moreyears, and she is fantastic! Any time I call I get immediate assistance with whatever I need. If, on the rare occasion I get voicemail when I call, I always get a call back within minutes. Everyone who works there is knowledgeable, and have gone out of their way to look for ways to help me save money. They present me with options, and educate me on terms, potential outcomes, and any pros/cons to consider. A few years ago we had two significant homeowners insurance claims. The response was fast, and hassle free. It could not have gone any smoother on their end. It was by far the easiest part of that whole ordeal. Several family members use Bryan's agency, and we are all extremely satisfied with their service, and sincerity.

If I could rate this agent less than 1 star, I absolutely would. In Feb. 2015 I was relocated to…read moreUtah from Indiana for work. Since my husband was wrapping things up in Indiana, we moved our State Farm policy over as needed. First was Renters Insurance. I initially worked with a woman named Kathleen who transferred me to a young lady name Mary. The renters policy was set up but never sent to my Landlord as requested so I was charged from State Farm AND from the Apartment Complex for renters insurance. After about an hours worth of phone calls, this was rectified. My husband brought my vehicle out in March. We tried to add that to the policy or get the existing SF policy transferred to UT. Because we were splitting one car off of our IN policy until my husband was able to move out to Utah (after selling our homes), Bryan Larsen wanted to charge us 80% MORE for car insurance. We left my car insured in IN along with my husbands as we could not afford this. In September my husband moved out to Utah and we switched the entire policy over. I expected possibly a slight increase in price but Bryan Larsen increased our prices by approximately 60%. After several hours and phone calls back & forth with Mary, we finally got the price where it should be. Bryan Larsen's agency refused to honor my husbands grandfathered in ten year, accident free discount which is significant. After tons of back and forth, they would only acknowledge it for my husbands car even though he's a driver on BOTH vehicles. This of course required several more phone calls and a hours of back and forth. Finally this was all straightened out. In Oct 2015, I refinanced one of our vehicles through a Local (to Utah) credit union. I immediately sent Mary the documents so she could update the lien holder. I found out in April 2016 she never did this. The way I found out was because the Credit Union drafted my car payment for $200 to cover CPI insurance for the Months State Farm couldn't verify coverage. It took over a dozen phone calls by BOTH my husband and me, three re-submissions of the same documents and several hours to get this straightened out. The 1st submission of the documents weren't signed by the agent. The 2nd submission said our coverage began March 28th 2016 when is started in Feb. 2015 and the 3rd set didn't even have the Credit Union as the Lien Holder. We decided to move to another agent who handled the move. We heard nothing at all from Bryan Larsen or his staff. No apologies for the 14 months of non-stop headaches with them. No 'can we try and salvage your business'.....nothing. I'm appalled. We wouldn't have stayed with them regardless, but the courtesy of a VERY WELL DESERVED phone call would have at least resulted in a good review of their agency. I would at all costs avoid this agency.

We recently purchased a vacant lot with a plan to share it with our daughter. The lot was listed by…read morea licensed broker and we used a Realtor to represent us as well. We went through a typical escrow and Real Advantage title insurance company was chosen to cover the title. At the close of escrow, we were sued for "quite title" and completely abandoned by Real Advantage Title Insurance company. In my opinion; if you see "ratic" in your escrow documents, it's a red flag.

Me go to title company! Great experiences and they have caught and prevented tons of mistakes…read more Highly Recommend