I would (and do) recommend Bryan Larsen, and his office to everyone! I've worked with Kathy for years, and she is fantastic! Any time I call I get immediate assistance with whatever I need. If, on the rare occasion I get voicemail when I call, I always get a call back within minutes. Everyone who works there is knowledgeable, and have gone out of their way to look for ways to help me save money. They present me with options, and educate me on terms, potential outcomes, and any pros/cons to consider. A few years ago we had two significant homeowners insurance claims. The response was fast, and hassle free. It could not have gone any smoother on their end. It was by far the easiest part of that whole ordeal. Several family members use Bryan's agency, and we are all extremely satisfied with their service, and sincerity. read more

If I could rate this agent less than 1 star, I absolutely would. In Feb. 2015 I was relocated to Utah from Indiana for work. Since my husband was wrapping things up in Indiana, we moved our State Farm policy over as needed. First was Renters Insurance. I initially worked with a woman named Kathleen who transferred me to a young lady name Mary. The renters policy was set up but never sent to my Landlord as requested so I was charged from State Farm AND from the Apartment Complex for renters insurance. After about an hours worth of phone calls, this was rectified. My husband brought my vehicle out in March. We tried to add that to the policy or get the existing SF policy transferred to UT. Because we were splitting one car off of our IN policy until my husband was able to move out to Utah (after selling our homes), Bryan Larsen wanted to charge us 80% MORE for car insurance. We left my car insured in IN along with my husbands as we could not afford this. In September my husband moved out to Utah and we switched the entire policy over. I expected possibly a slight increase in price but Bryan Larsen increased our prices by approximately 60%. After several hours and phone calls back & forth with Mary, we finally got the price where it should be. Bryan Larsen's agency refused to honor my husbands grandfathered in ten year, accident free discount which is significant. After tons of back and forth, they would only acknowledge it for my husbands car even though he's a driver on BOTH vehicles. This of course required several more phone calls and a hours of back and forth. Finally this was all straightened out. In Oct 2015, I refinanced one of our vehicles through a Local (to Utah) credit union. I immediately sent Mary the documents so she could update the lien holder. I found out in April 2016 she never did this. The way I found out was because the Credit Union drafted my car payment for $200 to cover CPI insurance for the Months State Farm couldn't verify coverage. It took over a dozen phone calls by BOTH my husband and me, three re-submissions of the same documents and several hours to get this straightened out. The 1st submission of the documents weren't signed by the agent. The 2nd submission said our coverage began March 28th 2016 when is started in Feb. 2015 and the 3rd set didn't even have the Credit Union as the Lien Holder. We decided to move to another agent who handled the move. We heard nothing at all from Bryan Larsen or his staff. No apologies for the 14 months of non-stop headaches with them. No 'can we try and salvage your business'.....nothing. I'm appalled. We wouldn't have stayed with them regardless, but the courtesy of a VERY WELL DESERVED phone call would have at least resulted in a good review of their agency. I would at all costs avoid this agency. read more

Nothing but GOOD to say about this agency; Bryan and Kathy are absolutely great to work with. They are both knowledgeable about their State Farm products, and are very understanding when you ask questions. Have been with State Farm all of my life and appreciate the workers at this particular agency. Most appreciative of their assistance with my insurance needs. read more