I have been to this clinic for several services since it opened a few years ago. They are located…read moreon the south end of the Layton Hospital building on the second floor. There is one check in desk with several people that can check you in no matter which doctor you are visiting. Once you check in, you take a seat near one of 4 doors that will open and you'll be called back. On my latest visit, it didn't take too long for them to call me back. The medical assistant was very friendly and escorted me to a room. She took my vitals and prepared me for the doctor to come in later. I was one of the first appointments of the day so I didn't have to wait too long for the doctor, however, in the afternoon, I've waited sometimes for up to an hour or more. The doctors I see here are usually pretty good about listening to me, but there have been a couple that want to rush you out after giving you the "standard" diagnosis. Intermountain has good doctors for the most part. Inside the room, they had a white noise machine with wave sounds to calm me while I waited for the doctor. The decor in the exam room area included barn style doors rather than typical swing doors which seemed to make efficient use of the space. I'm sure I'll be back several more times as many of my doctors have moved here from the Layton Clinic and only see patients here.

I really love this new location in Layton. It's gorgeous, clean, and extremely nice since it just…read moreopened in the last year or so. I've had four appointments here with the maternal fetal medicine team and I've always been treated with care and given the opportunity to ask questions and not feel rushed. My only complaint is that every single one of my appointments has started 15-30 minutes late. This place isn't very busy so it's typically not because of other patients. It's because they are still working out kinks with having rooms available, or the staff being ready. I'm not really sure all the details, but it's frustrating nevertheless. I would still recommend, but work in some extra time into your schedule.

I moved from SLC near the Tanner Clinic off Antelope Dr. I didn't have any expectations as all…read moremedics seem overwhelmed in 2024. I left a comfortable provider but through insurance I was allowed to research my own provider and took a chance on Oliva Bently. This amazing individual was honest with me (she had no idea how to treat this unique problem) LOL -but prepared me for that. This awesome doctor took time to discuss my symptoms without gaslighting or dismissing my opinion of what is happening. This kind professional suggested specialists for my problem and offered pre - authorizations for that help. When my daughter went to the same Tanner clinic they hooked her up with a professional who was thorough, understanding, and kind. Its been years since my adult daughter had someone like Megan however, after just a few visits Megan moved - Ugh- starting over soon.

My primary physician is amazing. The customer service is the worst. They do not call you back it's…read moreimpossible to get refills unless you make an appointment with the Dr. Today I spoke to Corqi (Corky) and she actually yelled at me because I didn't understand what she was saying. My surgeon left the clinic for IHC and I was confused. I said do not yell at me she said well you're not listening. Her supervisor is Marsha. I'd call but...

We had a fantastic experience here! My fiancé needed an out patient procedure done today. We walked…read morein the front doors (masks are required, but they provide some) and got registered pretty quickly. We then headed up the stairs to the 2nd floor to check in. We hadn't even sat down yet when our nurse (Harrison) came in to greet up and take us back to the room. Harrison was very professional and personable. He took great care of my fiancé and thoroughly explained everything to us. We would have been in and out fairly quickly, but there was an emergency that the surgeon had to take care of. We understand things happen, but everyone was still very apologetic. Once it was my fiancé's turn, he was in and out quickly. Everything went well and everyone here was great. We'd definitely recommend this hospital.

Love the hospital! Hate the cafeteria. The food is tasty, but they give you tiny portions and they…read morecharge a lot of money. More expensive than other hospitals I've been to and a lot less food. It's a real head scratcher.

I too my cousin to the Common Spirit Holy Cross Hospital. Ihad an experience in the ER that…read morecompletely changed how I view emergency care, thanks to Dr.Joshua White. From the moment he walked in, he was calm, attentive, and genuinely present. He didn't rush, he listened carefully, and he explained everything in a way that actually made sense--something that's rare in such a high-stress environment. What stood out most was how much he truly cared. I felt seen, heard, and respected, not just treated like another case. He not only listened, but also provided helpful tools and advice with no judgment, which made a meaningful difference. His compassion and professionalism made a difficult situation so much easier to handle. I also want to recognize the incredible nurses and staff. They were kind, patient, and attentive throughout my visit, making sure I was comfortable and supported every step of the way. Their teamwork and compassion truly stood out and made a lasting impression. Dr. Joshua White is, without a doubt, the best doctor I've ever spoken with. If every ER doctor and team approached patients this way, the entire healthcare experience would be transformed

Went to the roy er told the doctor what was wrong but he didn't believe me, so he ordered an mri to…read moreconfirm what I said then billed my insurance $17,000 for the mri and another $17,000 for the few minutes he saw me, and then the mri tech billed me separately for another $250 wish I'd never stepped foot in this place

I grew up in Bountiful so Instacare was a staple for my family when I was little. Needless to say,…read morebut when I saw that they were building a clinic in Kaysville with an Instacare, I was pretty excited. I've been here several times over the last couple years. The service is what you'd expect. The staff is friendly and wait time reasonable. We went yesterday to get our family of six flu shots. We probably waited about 15 minutes and the. We're able to get our shots. The waiting area isn't very kid friendly, but maybe that is okay. You don't really want to play with toys at a clinic, you don't know what kids runny nose touched them. The other review was one star, I don't agree. Probably someone with one bad experience, but that hasn't been my experience over the several times I have gone.

Nice folks, as expected. Very helpful and professional. Great advice on home treatments for sore…read morethroats. Very detailed and thorough NP (Kile) and PA. Grateful. Nice waiting area for everyone, including kids and families. *Regarding the one negative review on here, they can't change or prescribe over the phone. IHC Instacares have always been top notch, and I've been w/ then for 17+ years, and have made at least 5-6 visits.

(repost from Google reviews since prospective patients deserve to be fully informed before choosing…read moreFowers as their PCP) I've been seeing Fowers for a year or so, and she's a great primary if you only need the basics. However, she's not empathetic or knowledgeable about serious symptoms and struggles of unknown chronic ailments. She's more likely to laugh and tell you it's all in your head rather than admit she doesn't have the answer. If you have serious health problems and need to see a family medicine doctor for guidance on what paths to follow on diagnosis and treatment, look elsewhere. I've seen previous primary care doctors that do listen and take you seriously, so I know there's more like them out there, but Fowers isn't one. Medical gaslighting is a serious problem that can lead to greater psychological stress and a possible worsening of symptoms to the point where a condition is too far advanced for efficient treatment once it has been identified by an experienced doctor Healthcare professionals should know better. I suggest you look elsewhere for your healthcare needs. *Note: When I broke down and told her my worsening physical symptoms had brought my life to a halt, she laughed and told me that it wasn't true. Perhaps if I had brought a witness to advocate for how badly my health has declined, she wouldn't have been so arrogant. Needless to say, I will not be seeing Fowers anymore. ________________________________________ Update 05/2024: after finding an amazing doctor, we confirmed that I have a rare, and debilitating, blood and metabolic disease that has progressed into a syndrome and is now past the point of being treatable. I developed severe UV sensitivity, suffer in immense pain, and have irreversible cognitive and motor neuron damage. I am completely disabled with a novel Porphyric syndrome at just 30 years old. Contrary to what Fowers had said when she laughed at me as I broke down crying, I was not well. In fact, my disease is almost identical in symptomology as lead poisoning. If I had been referred to a hematologist as I had requested back in Oct. 2023, my disease may not have progressed to the point of complete disability. In fact, she refused to refer me to any specialist at all at the time. After speaking with my nurse advocate, she was appalled at this. I've been given an attorney to assist me in filing a lawsuit. Jody Fowers is not only incompetent but malicious to those with complex illnesses. DO NOT TRUST THIS WOMAN WITH YOUR HEALTH. I feel it is my duty to ensure this traumatic experience does not happen to anyone else. Rare and complex diseases exist. No one deserves to be mistreated or denied proper care, much less patients with complex symptoms. Until Jody Fowers understands that, she has no right to call herself a healthcare professional.

The staff have always been outstanding, especially Doctor Stelter and PA Robert Gertge. THE QUALITY…read moreOF CARE I HAVE RECEIVED OVER THE PAST 25 YEARS HAS BEEN EXCELLENT! HOWEVER, I have had numerous challenges with billing, scheduling appointments, prescription refills, etc. For example, the Ogden Clinic Website is Very Difficult to Use. It doesn't explain how to enter information, it justs locks up until you figure it out. Example, enter phone number without dashes, or that the "Commercial" payment method refers to using your insurance. It also goes through the whole send a code, fill out address, email, phone number, etc. only to tell you they can't process your request and to call a number--which apparently is available 24/7, but again doesn't tell you that. COME ON OGDEN CLINIC, YOU CAN DO BETTER THAN THIS.

I wish I had taken pictures because this is just the cutest facility! The front desk and the chairs…read morein the lobby are bright and colorful. Super fun for the kids to pick which color of chair they'd like to sit in. My daughter had a weird rash that quickly spread all over her torso. Since she's having surgery in a few days, I needed to get her in quick so we could get it taken care of. Her primary doctor wasn't available, and none of the doctors I like at the Layton Wee Care were available, so we chose to see Dr. Dennis in Syracuse. Dr. Dennis was fantastic! Her assistant was busy, so she came out herself to get my daughter. My daughter is usually pretty shy at first, but she instantly clicked with Dr. Dennis and felt comfortable. The doctor was able to quickly figure out what type of rash it was, took the time to explain everything to me, and then made sure we didn't have any questions. We didn't feel rushed at all. We left there with a prescription and the information we needed. I asked my daughter which doctor she wants to see next time and she said definitely Dr. Dennis. We will 100% come back to Wee Care in Syracuse to see Dr. Dennis.

Dr. Claudia Castelnovi is absolutely amazing. She truly cares about her patients and it's shown…read more Super knowledgeable and so gentle and sweet. Never before did I get any follow up email/call from a doctor to check how my child is doing after a visit. She's a rare gem and I can't imagine ever taking my kiddos to any other doctor. The nurse on the other hand was extremely slow unfortunately, and while the office seemed practically empty, it took 2 hours to be seen for my newborn's visit.

These guys are always great! They've been quick to respond and try to get me in quickly each time…read more Can't say enough good!

This is a great place and Dr Degrauw is a good doctor. However; good luck trying to get their…read morestaff to send refills to your pharmacy! If my meds were life threatening I would be dead.

I got connected with the doctor on Zocdoc, Dr. Shelby. He was fantastic, although it ended up not…read morebeing a good fit because of distance, the doctor was very thorough and helpful momentarily until I could get situated with someone that is more near to me. I wish more doctors were of his caliber.

I don't know what all the bad reviews are about. I have been coming here for years and I have never…read morehad a bad experience. Well, I have had a couple of shots that hurt but I can't blame the staff for that. I have been here for vaccines, physicals, and the family clinic for insta-care. I have even been here twice for a work med issue. Not me personally. I was the driver for a co-worker. I have never had to wait very long for any service. Every staff member I have encountered was polite, efficient and very helpful. I understand the billing problem but it's an IHC problem system wide. You can thank the previous CEO for that. I heard that he moved the billing dept. from IHC and outsourced to a company out of state that does not do a very good job with billing in a timely manner. I think they need to move it back to Utah. I like this clinic.