Excellent service with one hiccup…read more We dropped our SUV off more than 10 minutes early for our appointment so we could be picked up to go to worship Sunday morning. Walmart elected to do the work immediately. When we got back to pick it up, we were charged the Installation Fee we'd already paid for online. The Cashier was only able to explain that since we'd been early we had to pay again (he didn't explain that the original fee was already taken off our CC). I was totally frustrated since I was only told I would be paying twice for installation since I was too early for my appointment (not that the first charge would be dropped). The Service Manager stepped in very aggressively; his first question was "Do you understand banking?" I was totally shocked (Masters in Business, worked for the VP of Accounting for a Fortune 100 Corporation, etc.) and realized this was going nowhere so I asked for the Department Manager. He wasn't available, so I was sent to Customer Service. They couldn't explain it, so I paid for the second Installation and left. It wasn't until a few days later when I ran into the Department Manager. He explained the procedure for cancelling the first charge, etc. and some internal stuff with the Employees I wouldn't have known that contributed to the Cashier not being able to explain the situation and the Service Manager being aggressive (he felt he was standing up for the Cashier when that really wasn't necessary - a simple "the first charge will be taken off" would've solved the whole misunderstanding). I will gladly take my car(s) back for Tires, etc.

The Norfolk Advanced Auto Parts team is always great. This trip involved replacing a Die Hard…read morebattery we bought a few years ago. No fuss, no cost replacement and they'll honor the remaining warranty, transferred to the new battery. They'll help install if you'd like. I have no problems sending my girls if I'm not around. Great job!

When you have excellent service, let others know. This was the case when I called Advance Auto…read moreParts in East Ellijay in need of a new battery for my BMW. Matt K. offered me options, recommended value and said he would install it for me. All of which he did with courtesy. Thanks Matt. Michael Grant

Great people, got me out of a pinch and had the parts I needed. Will used for all of my parts and…read morekind employees.

I'm a long time DIY auto mechanic. I've been a pretty loyal AutoZone customer for many years -…read moremostly for their lifetime warranty on most replacement parts. Brake pads, alternators, starters, etc. My old Nissan pickup with 450,000 miles (finally sold) was a nightmare to the parts counter: buy it once, and return every 100K or so for warranty replacements. It worked good for me! The Jasper AutoZone has been my main shop for the last 6 years. They always have what I need from my Ford truck and Hyundai Sonata. I even have a few classics that I can get parts for at "the Zone." The counter staff is always helpful and courteous. They'll also recommend things that I might need to do a job - I have most of what I need for most jobs, but I appreciate the reminder. It's an up-sell for them, but if you get into the job and don't have what you need to finish the job, it means another trip to the store, or a corner cut. They don't always have what I need - but I can come up with some pretty unusual requests. It never hurts to ask before I have to seek special attention. I can't remember any time that I was genuinely disappointed with any of the AutoZones that I've used.

The most friendly and helpful customer service I have had anywhere in years. A huge shout out to…read moreKenneth for going above and beyond to help a stranded out of town motorist. I cannot thank you enough and I cannot stress enough how helpful Kenneth and the staff are. Wonderful people and wonder customer service. Five stars all the way!

Chris is an awesome employee is willing to help you and treat you like a person that will come…read moreback. Best customer service I've ever had at a auto parts store.

I needed a headlight left advanced auto where I got no help and came here to a busy store that…read morestill found time to help me. Found the part changed it in the parking lot in less than 5 minutes. The experience there was great I was in a hurry and it was getting dark so this helped. The only thing I would say is I've had this replaced at auto repair and it was about $10 cheaper but still would return

Matt was awesome! Traveling through town on our way to Atlanta our battery died after a gas stop…read more He got us back on the road with a quick and friendly battery change. Thank you, Matt!! Excellent, friendly customer service.

I Ordered a can of interior paint in Jan and after about a week it still had'nt arrived. The owner…read moresaid he knew this issue and dent me another Fedex free of charge, good customer service! paint match was good!

Attention Dodge, Chrysler/Plymouth or Mopar restorers avoid this place at all costs. Mike the owner…read moreis a rip off and a game player who not only sell you the incorrect fitting part but it doesn't even work to begin with. And then he says he will refund your money then completely ignores you. A complete and total scammer. Don't do business with this theif. Find a more reputable outfit to do your part selection with because this guy is a total fraud all the way around.

we were on a cross country trip from Washington state where my 95 Fatboy started having electrical…read moreproblems. we stopped in SC at a Harley shop, they checked the system, sold me a battery and sent me down the road. By the time we reached Georgia the previous battery failure had trickled down to my starter. HnH pushed all their other projects aside and got my bike repaired enough to get me going per my request and off we went. Unfortunately for me and as Tony warned, the problems continued to slowly trickle down and by Alabama my stator gave up the ghost. I called Tony and true to his word, he called ahead and found me a shop that had what i needed and got me the help i needed. He didn't do this just this once, but several times on my trip as the electrical system continued it's melt down on my trip. I am forever thankful not only to Tony at HnH, but to God for sending me there to meet him in the first place.