Unfortunately I have to update and downgrade my review. If this review was for Chris Petrucci, PA, whom I have seen for my knees, it would remain 5 stars. I am updating it to reflect treatment relating to Dr Schessler's repeated rescheduling of PRP injections for my hands (rescheduled four times) and his secretary, who the last rescheduling called me less than two hours before my scheduled appointment to tell me it needed to be cancelled that day (Monday) and could I come at noon Friday. She called at 8:38am, I missed the call, returned it at 8:41 and had to leave a message and said ok, guess I'm cancelled today, yes put me down for noon Friday. I show up at noon Friday and start checking in. Gal at front desk says I have no appointment and they have me down as a no show for Monday. I've never no showed in all my life. So I start pulling up the voicemail text-which I still had on my phone, while saying "what? I didn't no show! You people called me and told me not to come Monday and to come in today at noon" Front desk person calls me around to the side window (mind you the waiting room was Full) and I tried to show her the text of the voicemail which she had no interest in. She did go check with Schessler to see if he could see me-fully booked but said he'd work me in. Now with an appointment he's regularly at least half an hour if not 45 minutes or more late. While alllllll this is happening the other two front desk women start in on me: "Debra what is with you today?" To which I, with a Shocked expression say "what?" Because I have no damn clue. "You're not normally like this. What is with you?" Then a second gangs up on me: "You had no right to talk to her like that"
By now the first one to scold me has come around to continue scolding me directly to my face and I'm crying. So I left. With them Yelling after me "Debra why are you leaving!! He said he'd see you!". Yeah, like I'm gonna sit in a full waiting room for god knows how long after getting scolded for standing up for myself and NOT rudely, while bawling. No thank you. I will be collecting my records and seeking a new dr. Did that secretary call to apologize???? NOPE. Front desk people??? NOPE. And my last two appointments I brought them homemade cookies. The best in town. Save yourself from abuse-and that's what this is-patient abuse-and go elsewhere!!!!! My insurance company did offer to help me file a complaint but what's the point when it's the secretary and front desk idiots for the most part. read more