When I was having such trouble with my lower back a number of years ago, which has a failed spinal…read morefusion in it that gives me much trouble and pain, I went to this clinic instead of St Peter's, since St Peter's refused to help me and instead told me that I was 'faking it'. Well, the X-rays don't lie St Peters, but did you bother to do one and make sure? Nope! So I was taken here instead, to Riverwood Health. They were immediately concerned when they saw I couldn't walk any longer, and since I was laying on the floor groaning in pain, as well. I was taken back immediately and seen by a qualified doctor, who then gave me some great suggestions, did X-rays and prescribed pain medication and examined my back, which St Peter's did not even bother to do. Dr. Paula Colledge, at Riverwood was like: Omg....I have never felt a back like this! The muscles are like rocks! She was very concerned, and I was treated like a human being, whereas at St Peter's, I was not. I cannot thank this clinic enough, for taking me and my injury seriously, and doing something about it. Would this ever happen at St Peter's hospital or Clinic? Never. At least, not for me. Please, instead take your loved ones to Riverwood Health Montana, where your concerns and injuries will be taken seriously. Top quality care to be found at this clinic. Thank you again, Riverwood Health Montana!

I went here for the first time when I couldn't find a quick result Covid test that I needed. They…read moretook me in right away and took care of it. They're all really nice and I asked if they do primary care, and they do. They've been my primary ever since, always easy to schedule and get seen. In the parking lot of Big Lots so it's a little hidden.

Terrible....waited 3 hours with my husband at ER recently with lots of sick people and then saw a…read moredoc, he was nice and a lady on teleprompter TV came on and wanted to run heart tests and put on monitors as he was a previous hear patient! I said no as he was here for a groin issue and she got mad at me....I stood my ground as they do not need to do all kinds of tests just because you have insurance! We have had so many bad experiences here over the years and have complained several times to no avail. Actually 1 time they sent me a $10 Starbucks card to appease and let my complaint drop!!!!! We avoid them and do all our medical at Benefis!!!!! They have earned their bad reputation!!!!!!

There seems to very little concern for patients who go the ER. Root causes of why the person came…read morein are often overlooked. My elderly mother was discharged from the ER but was able to perform daily tasks, she probably should have been admitted to the hospital. I reached out to the hospital, to a social worker to get some help or resources regarding what we may be able to do in regards to her health and living situation but they didn't return my call. But hey, why return calls or come up with solutions to an ongoing issue when they can fleece Medicare for ambulance rides and ER visits. If you don't absolutely need to utilize this facility, I highly recommend going to Great Falls or Missoula.

You saved my life. Thank you guys. The other patients, the staff, the safety stuff. You all saved…read moremy life.

I have had both good and bad experiences here depending on the provider. But their standard of care…read moreas told to me by a nurse today is "I don't know what to tell you" when asked about a lab result, which conflicted with what the provider told me and documented in my clinic report. I was also seen in the ER by a provider who spent less than a minute in person with me but her report reflected otherwise. She stated in the report that she gave me medication that I didn't take and that she did certain standard screening tests which she also did not perform. Since she's a traveler I don't expect her to give two shits about the community here, unlike the actual providers who are genuinely concerned about your health issues. Sadly when I reported these issues, nothing ended up happening. I didn't even get a follow up call back. Oh, and good luck trying to get your child with pneumonia in to the ER if it's after midnight. They won't answer. You're better off driving to Helena or Bozeman.

I'm conflicted here. Dr. Hoffman and the nursing staff are absolutely amazing but unfortunately the…read morefront office staff is incredibly difficult to work with. So much so that unfortunately I've decided to seek healthcare from another provider. Hopefully others have had a better experience.

Great care even when busy. Professional and courtesy. Hospital services are right there if needed.read more

Just another part of the horrible and very judgemental and dangerous St Peter's Hospital, where…read morethey judge you first, before any 'care' will be given, if at all. This place is just as useless as the main hospital. I was treated like something worse than worst Leper, ever. The main so called 'care giver' who caused all of my problems and misery is named Charlene Lewis. I believe she got let go at St Peter's, and most likely for incompetence, and is now at Benefis in Helena. Keep your loved ones and especially your children away from this woman. She did everything in her power to ruin my life and nearly succeeded. St Peters is well aware of what happened, but chose to do nothing as usual. Talk about lawsuit waiting to happen! Everything about this clinic and hospital is negative. The people that work there only care about getting paid. That is all they are in it for. Otherwise, they are mostly all incompetent, which is why St Peter's has the reputation that it does. All departments are run terribly and there is absolutely no accountability for any of them. People here are extremely judgemental. If you have an earring as a male, you will be judged. If you have tattoos, you will be judged. If you happen to be born LGBTQ, you are really judged and also called nasty names. By doctors and nurses!!! It has happened to me and to many others, and I have witnesses to it, so it can be proven true. Do not bother going here for anything. They will not help you and will do everything to harm you instead. It is just the way they operate at this place. Char Lewis even called me at home one time, and screamed obscenities at me over the phone. I recorded it. St Peter's is well aware of what she did but chose to do nothing but let her go, I guess. I certainly got no apology for all the damage and worse that she and St Peters Hospital caused me and too many others. The reviews speak for themselves. This is absolutely the worst hospital and clinic in the USA. Be very careful if you go there or if you go to Benefis instead, be wary of getting Charlene Lewis for a 'care giver'.

"0" A true lack of professionalism compassion for patients…read moreunderstanding of scheduling and following a schedule! This place is truly the worst! Worst experience ever..... drive to Missoula, Bozeman, Great Falls anywhere don't do it here !

In the last three years, I've had excellent care at St. Peter's. Emergency Room, ambulance…read moreservices, cardiology, x-ray/MRI, intensive care, neurology, orthopedic care, nursing, doctors, technicians, front desk staff, heart and stroke physical therapy, speech therapy, cleaning staff, food staff, and billing services - ALL were excellent! They saved my life at least twice. Thank you ALL!!!

This was a number of years ago, but I have never forgotten the kindness and compassion given to me…read moreby the staff at Helena Urgent Care on Neill Avenue. I had somehow been stung by a wasp on my heel, which resulted in Sepsis. I did not know that I had blood poisoning and could have perished easily. My leg was hard and a blood line began to appear. I knew I was in trouble at that point, and went directly to Helena Urgent Care. They got me in immediately and I was seen by Dr Earl Booke. I hope I am spelling his name correctly, as it is from memory. Dr Book was extremely concerned and told me what was happening. I was lucky that it was caught before worse happened. He prescribed the appropriate Anti-Biotics as well as a pain reliever. The concern this man had for me almost brings tears to my eyes, even today. He was so kind. I hope he is still working at HUC! Or retired and having a great life! Dr Booke saved my life. When I was at HUC the few times I had to go there, the waiting room and everything else was clean and well kept. Everyone at the front desk was kind and compassionate as well. Totally the opposite of what would happen at St Peter's Hospital, where they treat you terribly. They would have let me perish at St Peter's, and I know that is true with every fibre of my being. So glad Helena has this Urgent Care Clinic on Neill Avenue, and I hope it is as great as it was when I was there! Thank you, Dr Earl Booke and Helena Urgent Care!

Dirty waiting room. Staff didn't wash hands. If you value your time at all, skip this place. The…read morestaff will talk your ear off about what's going on in their lives with no regard for the fact that you have places you need to be. I should have walked out when I came in and saw dirty furniture and 2 staff more concerned with programming the waiting room TV than serving patients.