I have no idea why Yelp would downgrade the 5 Star rating I gave this business back in June 2023 to…read morea 3 Star rating. That's bull$hit! If I could give these guys 10 Stars, I would without hesitation! They were on time, professional, and wasted no motion or time getting me moved from Cross Lanes to Eureka Rd. off Corridor G.

We all know moving is not a easy task. Helping Hands of Charleston does a great job. He responded…read morequickly to any questions. They were on time and worked hard very hard. I have a 3 story house and they helped pack and moved me to Kentucky, what a task. He and his crew jumped in and helped pack when I became overwhelmed, Thanks So Much guys. He is very resourceful and can step in and solve your problems. I wish I had called them sooner he could have helped with the down sizing. If you have called one of the big moving companies you will jump with joy when Kiwan gives you your quote. It's been a very long time since I saw anyone work this hard and be so pleasant all day. Give these guys a call, they will get you moved and save you a lot of money.

Derrick and his crew showed up on time, very personable, eager to get the job done to my…read moresatisfaction! Due to some unfortunate circumstances (unrelated to the movers), the move in had to be delayed until the following day. Derrick was so cooperative and was able to shuffle his schedule to accommodate me Would not consider using anyone else!

From the owner: Our business specializes in residential and commercial moving and transportation, Full-service…read moremoving, loading, unloading, packing services,courier/ delivery, and affordable labor. We also specialize in home beautification, in home moving, garage beautification, and domestic extractions. We offer small and large-scale junk/trash removal. We also have opened cleaning services for residential and commercial communities.

In general, our experience with ABF/U-Pack was good. Prior to the loading, it would have been good…read moreto know that ratchet straps were to be provided by me. All the communications with U-Pack were excellent. However, upon delivery of the trailer to our new home, many of the boxes, especially those with wooden frames, were soaking wet. Fortunately the frames were well packed in bubble wrap, etc, so there were no major issues. Another day in the water and that would not have been the case.

Super easy to work with in terms of logistics. Excellent communication from the U-Pack Staff. They…read morefollowed up with us every step of the way. We used terminal to terminal, very good price. The only reason I am not giving 5 stars is because my quote kept switching from terminal-to- terminal to door-to-door (much more expensive). Highly recommend.

Stellar! That's…read morehow I felt about the service I got from this company. Not only did they deliver above-and-beyond service, these guys assisted me in the late evening hours, impromptu mind you -- after they had worked their regular schedule all day. I simply cannot say enough about how fast they worked, how carefully they worked to tear down, transport, reconstruct and rearrange my furniture, plus assisting me with unrequested help once they assessed and pitied my situation. Who really shows that kind of human compassion in business today? And I have to add here, I got a clue about how genuine the entire team is when the owner begged that I not over-tax his guys who had worked all day already. While most business owners are unapologetic about straining their employees while trying to impress us consumers with how much they care for us -- Jeff did not mind protecting his employees. That initially revealed to me his genuine kindness for both his workers as well as clients. When his guys arrived in my time of need, they reflected this same spirit of goodness. I hope I don't have to move many more times in my life, but if I do -- I would give these guys my business over and over. I am only too glad to refer and reward such an outstanding company. They do business with heart! Thank you West Virginia Second Chance Moving :)

Well OK I guess except the final price was way way more than we agreed to... instead of $775, as we…read moreagreed to, it was like well over $1,000, so WTF happened? So, no I am not happy at all ,,, I paid the $200 deposit (plus a 10% tip to secure the move), but then my wife had to Pay well over over $800 at the end of the move... WTF ?? So, no I am not happy at all -- I got screwed, totally. Your company owes me maybe $200 overbilling -- and they forgot to take some of the furniture they promised to take ... and so there you go -- no I am not pleased at all. Not at all I got totally screwed, really did.

If I could give a 0 star, I would. Despite repeated phone calls, this company dragged their feet…read more They totally blew me off. The would not send a contract and they never sent a copy of the insurance coverage provided should they damage my property. I would not recomment a company who does not have insurance to protect your property and I certainly would never sign a moving contract with a company who offered no protection. This company was a huge disappointed. They sounded and responded as though they were a bunch of kids there to move furniture.

These guys were great! They were able to fit everything in one trip. They treated all our furniture…read morewith care and put it where we wanted. They were very nice and prices were reasonable based on the work and time.

I would definitely say look elsewhere! They damage your property and take NO responsibility for…read moreit! If you have fine crystal such as Waterford or Lalique when they break it they say they're required to pay $0.60 on the pound! Fine crystal is not based on weight! This business should lose its license in WV! Its exemptions to responsibility cause it to act carelessly and not to protect the property of its innocent customers! Do not patronize this company!

Scheduled them to be here at 8:am. It's now 10:30 am and they have yet to arrive and do not even…read moreanswer the phone. This has cost me money and these people are pathetic.

I had an experience very similar to Andrew (a Google review). I ordered a sectional sofa online and…read morepaid an additional $100 delivery fee to have it delivered indoors. There were two delivery drivers. One was fine but the other was rude AF. He seemed irritated to even be there and was in a hurry to leave. I had to trace back through 4 different companies to track the original shipping company that sent out the order and even though they were told that I had indeed paid to have it delivered inside that they wouldn't do it without new paperwork and it would be "at least a week or two" before they could come back with it. Someone named Jeff, I'm guessing a supervisor, called multiple times telling them to just leave it and go. He didn't care that I'd paid for indoor delivery nor that the originator had confirmed it should be inside. I kept hearing him say that Lambert wasn't paid for that so they weren't doing it. They obviously don't give a whit about customer service. This is, BY FAR, the absolute most horrendous experience I have ever had with a company. Fortunately, I spoke to the company I placed the order with, they refunded my shipping fee, and have promised to take this issue up with Lambert themselves. I hope they lose the shipping contract, they deserve it.

Setting up the appointment for a walk-through was simple (especially since we were short on time…read moreand it was last minute), and the consultant showed up on time and gave us a binding estimate for our furniture. This was a cross-country move from WV to CA. United Van Lines has these "pod" type moving containers, although not the ones they advertise on their website. These were actually large, wooden crates, usually used for freight shipping. Our consultant at Lambert Transfer told us it would be quicker to ship and to receive our goods if we went via the "pod" over using a typical semi-truck. Answer is, it's about the same (They picked up our furniture on May 27, we FINALLY received a confirmation delivery date of June 16). He gave us an estimate of needing 3 pods, he was correct. It was like pulling teeth trying to get a delivery window for when our things should arrive. On moving day, the truck and 3 men showed up on time. They started work quickly, albeit a little rough with just letting our plastic totes "slide down the stairs." The men were polite and friendly, they brought music and their own drinks/food. We did all the packing of boxes/totes ourselves, and let the movers handle our 2 flat-screen TVS, glass-top desk, & glass aquarium. All furniture was wrapped by them with padded blankets. A few things stood out: - They used one of our packed boxes to prop up our sofa to pad the underside with a blanket. What if something valuable/breakable was in there? Just LIFT IT UP, there are 3 of you! - Frequent breaks. I get you need a lunch break, but considering we had most of the packing completed and almost everything downstairs waiting for you to move it out, it shouldn't have taken so long. - They really did a good job of packing the boxes and furniture in tightly.. however, a lot of boxes that were labeled FRAGILE were turned on their sides, and a box labeled "DO NOT STACK"... well, you guessed it, they stacked things on top of it. I'm just waiting to see how many things are damaged.. There aren't many mover choices in the Charleston, WV area, so you're kind of stuck with a few and hope for the best. Overall, if you have a smaller load and a short distance to go, Lambert should be considered. However, communication when trying to coordinate a cross-country move was shaky/fair at best. We haven't received our goods yet, but I probably would not use Lambert again for such a large move.