Highly recommend Steve for small engine repair. He fixed my lawnmower completely, and it was a…read moremess, and then rush fixed my snowblower before one of these big storms. He picked the equipment up and dropped it off, was responsive, and very reasonably priced. I will use him again for sure.

I found this service online and was curious to try. I had a snowblower that had a few issues and…read moreneeded some maintenance done. Steve was very responsive. I had no way of transporting my snowblower to his shop so he offered to pick it up the same day and return it when the work was done. He was able to diagnose any issues that there was and also made any recommendations that were needed. The pricing was very reasonable. It's a small shop so only cash or check is accepted. I am very pleased with the service I got and will definitely be calling Steve again in the future.

Friendly outfit. Picked up my riding mower from Middletown several times (reasonable fee) and did…read morenecessary repairs to keep it running.

Been in a couple times, friendly knowledgeable staff willing to go the extra mile to help me out…read moretrying to fix a really old chainsaw for me. They also do deliveries even though I'm not in town. I really can't ask for more than that. This fall I bought my first snowblower from John and it's been perfect. Any questions I had before purchasing the machine, while buying it and during delivery were always answered promptly and without judgment. Anything that needs service in the future that's beyond my capabilities will definitely be going to this shop.

BEWARE I sent my generator in three months ago because it wouldn't start. Three storms later, !…read morestill don't have it back and they refuse to respond to my phone calls. I must've called six times and got no response. The last time I called I told him that I wanted it back and I would find someone else to work on it. Three days after that, he sends me an invoice for over $500, yet I have still not received the generator. I paid $700 for this generator 8 years ago and he expects me to give him $500 without even speaking to me about anything for the last three months, and not even return returning my phone calls. He should have given me the option to either spend that kind of money on this generator or not. This used to be a good company but it is not anymore. they're communication is not existent, and very unprofessional practices.

This company is GREAT! I have an older full sized snow thrower with low hours of use. It came…read morewith an option to convert to electric start, but because of its age, I figured the parts would be obsolete. I stopped by Stonington Power Equipment in hopes they could upgrade my almost antique snow thrower. They never tried to sell me a new unit. After hearing my tale of woe, I was told that they could do the job. In less than a week they called before arriving, picked up the unit, did the work and delivered it back with the new starter complete. Works like a charm! The cost to do the work was incredibly reasonable and pickup / delivery was free. The staff are most pleasant and accommodating. I would highly recommend this business!

My husband recently had our Exmark lawnmower fixed at Centric Repair and is still talking about how…read morewonderful the service was. They were professional and very prompt. The secretary that answers the phone was very helpful and knowledgable as well! From the initial inquiry to job completion, we were informed every step of the way. The repair was done efficiently and at a reasonable price. The lawnmower is now running better than ever and our yard looks fantastic. I highly recommend Centric Repair for anyone needing service.

Amazing is the best word for this crew. Rick, Paul, Mike, David & their crew know what they're…read moredoing to perfection! They paved our very long, winding, hilly driveway which was a challenge & we were amazed at their willingness to please us and their meticulous attention to detail. We have also recommended them to a family member to replace a long steep retaining wall which they are starting next week. We would like to thank them all and highly recommend them.

Very happy with my driveway! Rick came over the same day I called for a quote and explained…read moreeverything in detail so I was able to make an easy decision. They were at my house 2 days later and when I came home from work I drove up the most beautiful driveway in my neighborhood!

Quick turnaround on a mower repair. Pricing was good and service was easy to coordinate.read more

Absolutely the best, went here for numerous times for items for my aging equipment. From a tack…read moreweld on my caster to a tie rod on my cub cadet. Always satisfied with the help that was provided. Definitely will return.

The place overwhelmingly smells like a little box, which 2 other customers in line in front of me…read morepointed out to the cashier who seemed to have the attitude that customers should be fine with that. Cats roam the aisles and one was sleeping on top of the checkout counter. Avoid this place if you have any allergies or if the smell of feline urine/feces bothers you.

If I could give 0 stars, I would. I dropped off my Husqvarna leaf blower at Johnson's Hardware…read moreRental and Repair in Groton, CT almost 6 months ago for a warranty repair. It was still covered under the Husqvarna warranty, and when I left it with them, I explicitly agreed to pay for diagnostics if the repair wasn't covered. About a month later, they called to tell me the carburetor needed replacement and that they had already ordered the part from Husqvarna. They never mentioned that the repair wasn't covered under warranty. I was told the repair would be done within a couple of weeks, so naturally, I assumed it was covered since they proceeded with ordering the part without informing me otherwise. Two months passed without any updates, so I called to check the status. They claimed there was a delay in getting parts, so I waited. Finally, after nearly 6 months, they called to say my blower was ready for pickup. When I arrived, I was blindsided -- they told me the repair wasn't covered by the warranty, and I was expected to pay out of pocket. I spoke with the Sales and Repair Manager, Gene Conley, who insisted that I had authorized the repair, citing a note in their system. The only call I ever received, though, was to inform me the part had been ordered -- nothing about the warranty status or potential costs. To make matters worse, when I expressed my frustration, Gene's response was shockingly unprofessional. He told me he didn't care if I left a bad review because they have "thousands of customers." I hope this review serves as a warning to others. Communication and customer service matter, and unfortunately, Johnson's Hardware completely failed on both fronts. Save yourself the headache and go elsewhere for your repairs.

They picked up and dropped off my tractor. Everything works great. Thank you for your help.read more

Alan is everything you want and need in a small business. Dependable, reliable, fairly priced,…read morewith a LOT of integrity. He fixed our snowblower in 4 days, kept his word in the time he would pick and and deliver the snowblower. We gave him a tip as we appreciated him and his professionalism. You don't find many small business owners with this much integrity.