If you're thinking about going to Oral & Facial Associates, I strongly recommend you take a minute…read moreand read this, because my experience with their practice administrator, Christy Loudermill, was one of the most frustrating and unprofessional encounters I've ever had in a medical setting. I went into this office with a confirmed price -- written, verified, and repeated back to me. I did everything right on my end so there would be no surprises. Unfortunately, the surprise came anyway, and it came in the form of a completely different, significantly higher bill. When I reached out for clarification, Christy Loudermill, who I was told was the "billing manager" (which already confused me, considering her title is practice administrator), handled the situation in a way that was honestly shocking to me. Her response came off cold, dismissive, and completely uninterested in the fact that their mistake had real consequences for me. Instead of taking ownership or offering real help, the explanation was basically a quick brush-off labeled as "human error," as if that magically excused everything. What made it worse was the tone -- like I was the inconvenience for asking why I was suddenly expected to pay far more than what Christy herself had confirmed. There was no sense of accountability, no recognition of the office's own miscommunication, and absolutely zero acknowledgment of the impact this caused. The entire situation left me feeling like accuracy and transparency simply weren't priorities for her. And the fact that someone in the office even referred to her as the "billing manager" just added to the mess. When the people working there can't even get titles straight, it says a lot about how disorganized things are behind the scenes. My opinion? If this is how the practice administrator handles problems -- with confusion, deflection, and an attitude that the patient should just swallow the difference -- then the rest of the office is likely following the same example. This review is based entirely on my experience, but I feel strongly enough about it to warn others. You deserve a medical office that honors its own quotes, communicates clearly, and treats patients with respect -- especially when the mistake is on their end. I won't be returning. And I hope this helps someone else avoid the headache, the runaround, and the dismissiveness I dealt with from Christy Loudermill at Oral & Facial Associates

Son had wisdom teeth extraction. They did not supply a quote until 2 days prior to procedure, even…read morethough I requested one twice, several weeks in advance. Any time I needed to call them, had to call multiple times due to no one answering phone. On day of procedure before starting, discussed an impacted tooth and that they could expose and move said tooth since they were already in his mouth. They never said it would have an additional charge until after the procedure was done then said they would advise of amount after sending to insurance. 1.5 weeks later I get a bill for nearly $1,300.00 which was more than I paid for the 4 wisdom teeth to be removed. They refused to discount the additional charges, which were not covered by insurance. They only supplied a little gauze for after care. Other surgeon offices provide enough gauze for full aftercare as well as ice packs. I was treated as if this place only wants your money, they do not care about the patient or treating people like human beings. They also switched the location from where I made the appointment, but no one told me this until the day before when they called to go over what to do before coming in.

Visited Summit Modern Dentistry for my first trip to a dentist it years. It was a great experience…read more All of my health forms were submitted electronically before my visit so my check in was very speedy. Dr Boyce greeted me and told me what to expect with my appointment and addressed any questions I had. All of the staff, from the office manager to dental assistants and hygienist were so friendly and were able to ease any hesitations I had. I was in and out of the office in under an hour which was great! I was also happy to learn Dr Boyce is a Lees Summit resident. I felt appreciated as a patient and that my time was valuable. There were no high pressure sales tactics or guilt for not having been to a dentist in a while like I have experienced elsewhere. I'm not sure why I put it off so long. I will definitely be back to see Dr Boyce for my next exam!

I had a procedure done by a traveling dentist. That is the main issue with this location. I dont…read morehave an issue with the staff they are friendly however. I got two teeth pulled two weeks ago and I still cant eat solid foods. The oral surgeon poked me so hard that he caused a blood clot to form in the roof of my mouth. Now it's two weeks later and I still cant eat anything solid due to the hole in my mouth and that was caused because the surgeon was numbing my mouth. I think he just used excessive force for no reason.

Had my second visit today, and went smooth and was right on point once again. I had missed my last…read moretwo appointments and Dr. Marengos Staff followed up with once again to schedule appointment and got me in two days later. I have a busy lifestyle and tend to put things off so I can't thank them enough for their persistence. Staff has been super nice and professional both visits. Had to bring my 4 year old this time, and Sarah was super nice and understanding with him being in there. The office is always Super clean and a joy to be in. Found this office from great google reviews, and very happy I chose to visit. Keep up the great work! !

I have been unable to register on the patient portal and have requested assistance twice with no…read moreresponse. Also there has been no prior notification of upcoming appointments. So at this time I kind of frustrated and hoping to receive helpful assistance in the near future.

I had to get my wisdom teeth out. The care was great. They warned me about everything. They warned…read moreme that sneezing or coughing, or blowing my nose, could rupture in between my sinuses, and where my top wisdom teeth came out from. They also warned me about the chance that they could accidentally dig into my nerve and caused me to loose feeling in my jaw. They also warned my about drinking soda, drinking out of straws or doing anything that could cause suction because it could cause my blood clots that would be in my sockets to pop out causing dry socket. They didn't do any of those things and i listened to all the instructions so none of those things happened, but it was nice to be warned and be aware about what could experience. The nurse and the doctor were all very nice. I got to listen to music on the radio while my wisdom teeth got out/got put under which helped me be calm. The only thing bad was the receptionist, but besides that everything was great. They also stitched up the holes in the back to prevent food from getting in and promote fast healing which I have bever heard of an office doing before, made me way less anxious about eating after! They told me about how it would help and that it can prevent dry socket! They also sent me home with all the tools, and instruction paper on how I need to be taken care of, and prescription antibiotics and prescription pain medication.

Excellent work!! Highly recommend to anyone who needs some serious dental work! The surgeon was…read moreamazing, the assistant was awesome and really helped me keep my cool when they were wiggling that tooth outta me , office is straight forward and very professional!

It is the dentist. I have been twice and have not had any issues when it comes to billing,…read morescheduling or provided care as many of the other poor reviews state. Easy care transactions every time.

I have only been going to see Dr. Swan for a few months now and I'm truly amazed by her patience…read moreand work. I have a fear of the dentist because of previous visits at other offices. For the first time I feel like she did the work right and helped relieve my pain. The ENTIRE staff here is AMAZING! The front office gals are fun and welcoming. One of the dental assistance rubbed my shoulder to ease my anxiety while getting the injections. Highly recommend this office for good care, great staff, and welcoming environment.

Still my best find to maintain dental hygiene…read more Even though my regular hygienist was out Joann filled in fine. Talk through what she saw, concerns, what I need to do better and my throat cancer exam. Dr closed out my visit with "looks good"!

If you have allergies MAKE SURE YOU CHECK WHAT THEY GIVE YOU. They gave my gf a medication she's…read moretold them TWICE (on two separate visits) she was allergic to. Then they tried to just play it off after she had a reaction. Then they wouldn't give us their insurance information and told us once we got a lawyer the lawyer could get it (I worked in insurance, this is 100% incorrect). Had to drive down to the office for her file to show them she noted this allergy, then they wouldn't even have the dentist come out to talk about what happened after I waited 1 1/2 hours. After all that, they tried to only give me half her file. Would not recommend in the least. Worst dental experience ever.

Super great people, everybody is very nice and the doctor/dentist is very professional he did a…read morefabulous job pulling two teeth that I had put off for 3 years. Dr Haggerty had me done and out of there in no time at all. I would highly recommend him!

Dr. Haggerty charged me $275 to tell me that he won't take my case b/c I am a high risk patient. He…read moredidn't say I shouldn't have the procedure done; he advised me to see a surgeon who would perform it. He didn't want to oversee my care because of the possibility that there would be complications and, basically, he didn't want to deal with those complications down the line. Also, they billed me under the Delta Dental code 9310 so they could charge the full rate, rather than D0140, under which I could have gotten the discounted DD rate. I'm sure he's a skilled surgeon, but he prioritizes $$ over patient's well-being.

Had my first appointment at Belton Family Dental Care today and have to say I was blown away by the…read morefriendly staff. Everyone was so welcoming from the minute I walked in the door until I left. It was so much better than my last dental office experience. Dr. Stewart is a gem, too. She was beyond patient and kind as we discuss every single option for my slightly cracking tooth. I highly recommend this office for the high quality of care and professionalism.

HIGHLY recommend. I'm from out of town and came in last minute with an incredibly painful broken…read moretooth. The entire staff was kind and helpful and doctor Patel knows her stuff. I'd trust her again completely with my mouth and dental anxiety.