Stop coming to houses after business hours. Very unprofessional making people feel uncomfortable. If you are going to go door to door doing within business hours. Leave flyers with all the information. Stop pressuring people. If I say I don't want to apply then say thank you and leave, waiting around giving excuses or trying to ask for someone else in the household to speak to because the person decline is fucking ridiculous. read more

Parents: PLEASE review your college student's utility bills ASAP!! Mpower Energy is signing up young renters at supply rates far higher than Duke Energy's default, with no guaranteed savings. They are targeting college students and enticing them to switch using a "100% renewable" pitch. This sounds good to a student but reality hits when they get their bill and their new charges are significantly more. (This just happened on the University of Cincinnati campus - my daughter was signed up in early November) Students: If ever in doubt, use your RESOURCES! You can always check the "Price to Compare" on the Duke bill before agreeing to any supplier. read more

Worst solar company out there! To all peoples BEWARED of EMPOWER company rude manager by the name Josh, impolite customer service, the most unprofessional company! When they came out did the installed of their shitty cheap panels & battery pack. The installation crew left nails, screws, metal used pipe, and trash were left behind at our property. The worst thing is the crew put their tool on top of my bass boat. Like it was their boat. We had to go tell the crew a few times. After the installation no instruction the company didn't adviced or educate us on their equipment at all! What kind of company leaving their customers out in the cold! Our cast maybe their equipment may not be good or what. It kept popping our breaker. We call the company they kept giving us the run around finally they send a technician. All he did was flip a darn switch $ charged us a $260 fee. Stay away from this company call MPOWER! Before the installation or signed the contract. The agent by the name Miguel would answered his phone & text at all time but after the installation. He is no where to be found! He will not respond anymore call or text! Don't fall for these scams if i could leaved a negative 1 star i would. read more

As some of these reviews said, the sales process was incredibly misleading. The rep made it sound like he was like contracted by the city I live in to help people save money by signing up for a green initiative by the city. So he took my info down and in like 5 minutes flat I was signed up for something I didn't understand. The only reason I signed up in the first place, was that I was assured I could cancel at any time, which I did the next day. Here's my suggestion: have your reps be honest about representing a green energy supplier. If people are receptive, then have your representatives weigh out the pros and cons. Not this tricky underhanded half truth bullshit. read more

Total aggressive scam company. I felt unsafe with the sales agent and had to cut him off and close then lock my door. He was incredible aggressive and would not take a no. read more

First off, they presented themselves as an adjunct of the city. They essentially made out that, through a very convoluted path, the panels would end up being free or at least pay for themselves and lower our electric costs. 1 1/2 years later we are out nearly $20,000 and owe another $32,000 to a bank in Texas, paying $208 a month for 28 1/2 years. When I inquire about warranties I hear crickets. When I inquire about who to call if it breaks down... crickets. When I ask for help filing for the city, state and federal subsidies they sold me on... crickets, nothing. I will keep trying, hoping to avoid getting a lawyer, but I'm not confident... one bit. The sales staff appear to be very green young folk from the neighborhood who, my guess, probably don't understand how they're roping folks into a long term problem... while the ownership, not of the neighborhood, remain forever unseen. read more

They should be stopped from attempting to conduct business. They preyed on my 87 y/o mother who has dementia. Mom thought it was Con Edison upgrading to energy saving equipment. They lied to her. Then they lied to me telling me they have protocols about obtaining contracts from certain ages. Then they asked for proof of dementia and told me the CEO would call me. no call. no nothing!! I called early March and mom was still getting a Con Ed bill. Now after i called in Mar h im told panels are working. Mom still thinks it is Con Edison. COME GET YOUR EQUIPMENT OFF OF MY MOTHERS HOME!! Shame on you for scamming an elderly demented person. Predators!! read more

Got pulled into this bad service years ago when I was looking for a cheaper alternative, thinking maybe I could save some money on electric. Turns out they lied about charging less than market rate, my bills were consistently $30-40 higher than the market rate. I only realized after speaking to one of my friends about how much my electric was costing me that this wasn't a normal price. So bills that should have been $100 were often $130, some of my bills crossed into $200 and even $300. Now as embarrassing as it is to say I had this service for about 2 years before realizing I was getting scammed, tbh I'm not sure how long I had them, I just know it's been years of being overcharged. Every now and then a rep would call offering a "promotional price" to give some sort of illusion that my bill was going down when it wasn't. I know electric rates tend to be higher depending on season so I would often just think it was normal... UNTIL I go on con Ed's website and do a comparison tool of this supply to the original and saw that I was consistently overcharged every single month for that last 18 months. So I tried to reach Mpower, they were closed that day, tried to go on the website, but the sign in page is a white screen, it only allowed agent sign-ins, but as soon as you click customer sign-in that page blanks out. In my frustration I called Con Ed and told them to revert my Esco back to the original Con Ed, they did. Here's where it gets weird, some random rep calls me and asks why I turned it off, I told her all of this and tell her I do not want to use them anymore, she tries to guilt me into going back "oh you'll be using a service option that isn't as green as ours" "you're going to contribute to climate change" etc (tbh I don't care about "green" if it's not money; I won't purposely disregard the environment, but if it's gonna cost me this much, I'm going back to what's cheaper). I told her I no longer wanted an account with them and that I already had con Ed revert me back to the original. She tries to give me a promotional price and I ended up hanging up. For days after that they would call me after I told them not to and that I didn't want their services. Then I get a notice in the mail that my gas doesn't have an account holder; so I called con Ed to fix it... then today, I wake up and my lights are off. Checked the app and it said my account is inactive?? I call con Ed and they tell me someone put a stop service on my account for November 1st?? Who the hell would do that?? I've lived here for 13 years and NEVER had an issue like that, not until I left Mpower. I told the ConEd rep that I think Mpower had something to do with it because these problems started after leaving them. Of course they can't say, but did tell me Mpower "didn't have the power to do that". However, if they have my name, account number and address, they can pretend to be me and put in a stop service on my account. Can't they? I may have been dumb enough to let them swindle me for 2 years, but I know what's possible even if it's not allowed. Do something about your bad business practices and stop lying to your customers. DO NOT USE THIS SERVICE, YOU WILL NOT SAVE MONEY AND YOU WILL BE SCAMMED. read more

Not to add to the piles of people who have realized how awful these people are, but here I am. I love green initiatives and working toward a renewable energy future, but oof this company has a bad way of going about it. The guy who came to my door was really kind and I respect the grind. But definitely mislead me by first just suggesting that the air quality is bad here, and that he only wanted to look at the second page of my energy bill. Then suddenly he was taking down my account number and had me signing up for something I know nothing about and trying to verify stuff over the phone. I called to cancel as soon as he left. Hopefully it goes through. read more

They just randomly bang on any doorbell, LIE about working on gas for the building, but all they want to do is make sales, get you to sign up for their energy company which is a notorious scam artist for this industry. They use underhanded tactics and I CANNOT BELIEVE the NY Attorney General has not called them out on their shenanigans yet. DO NOT BUZZ THEM IN!! If they say they're doing "work for your building", it's a LIE. Contractors don't buzz random apartments expecting you to let them in. No one is obliged to let these scammers in. read more

Great cause, horrible sales pitch. Three members of your sales team gained entrance into our multi family dwelling. Going floor to floor, pounding on doors, as if we had a gas leak. I finally cracked my door. The young man jumps into his sales pitch. He was loud, rude, offensive, and very aggressive. I suggest you look into your hiring and training process. read more

A sham with a scam! The kid showed up at my door smelling like weed... and I have nothing against people who do smoke, but first impressions are lasting impressions. If you are going to randomly approach a stranger in their dwelling, don't stink! After a little spritz of Febreze, he gave me some information and wanted to take a look at my latest bill. He told me I could save money during the winter and summer months, which made sense given they have a 'flat rate' - of course, during the spring and fall, when I open up, that 'flat rate' is no bargain. While explaining the rates, he signed me up for their program and I got these emails explaining what was going to happen... after a bit more banter, I kicked him out and immediately cancelled the service. Of course, while trying to cancel... the person on the other end of the phone call was trying everything in their power to keep me with them. After about half an hour of this person's groveling, I had had enough and told them to cancel it! I got the cancellation email about an hour later. Terrible company to deal with, total scam of an organization, even worse on the phones! (And never throw anything away they give you... always keep your receipts! This is the kind of company that never leaves you alone.) read more

Very scammy sales reps- I got a knock on my door near the end of a business day and was given a load of half truths and misleading comments from this rep about this company's affiliation with ConEdison/National Grid. She was super assertive about looking at my energy bills (I wish I hadn't let them look at them), and gave the impression that my cooperation was mandatory. The company also straight up lied about the reason they were soliciting door to door, esp. during a pandemic. They said I missed a message about them from National Grid- I checked ALL of my correspondence afterwards and that was bs. Fast forward a few minutes later, she's coaching me through a phone call meant to switch me over to Mpower's services (in which she had me lie about her not being there coaching me). It was so overwhelming that it took a few minutes to come to my wits and realize this was a whole scam and a half. Other reviews talk about how late these reps show up, and if I had to guess it's because they don't want you calling soon after they hook you in order to cancel. Luckily I called them 10 minutes later and firmly told them to cancel any service or connection to Mpower. I also made sure that I got a cancellation number and an email confirmation (very important!). Also had to make sure my National Grid service wasn't interrupted... NOT A GREAT USE OF MY TIME ON A WORKDAY. I reported this company to my building's ownership because if I was able to get scammed, I can only imagine how this affects older and more vulnerable tenants who wouldn't know to question or stop these disingenuous tactics. I'm hesitant to call the cops or anything, but I hope there's an government agency in NYC that would have some power to deal with this kind of problem. read more

A MPower rep entered my apartment building unlawfully and went door to door. That alone is trespassing! I was told everyone else in the building was signing up for this which was untrue. They made it sound they worked with ConEd which is also untrue. This is not a trustworthy company. After doing some research, I read about a MPower Energy lawsuit which explains why they resort to deceptive marketing tactics like set rates for a year which is a complete lie. They disguise themselves as employers or other energy companies and show up at your doorstep and talk your mouth off to get you to sign up without your explicit permission as soon as they get a hold of your personal information. Do not sign up! read more

Scum operation. Got today the girl to my door into apartment building with Mpower tag on her chest. Somehow she already got the copy of my current ConEd bill on her notebook. She displayed it to me, telling that I was chosen by ConEd to be switched to new and much better provider that will give me big savings on all my future bills . She told to me that since she already has all my info, I should sign on the form right now. Girl was very aggressive by promoting her case, but even for a very naïve eye it looked like a perfect scum. read more

Stay away!!! They come to our apartment saying our service will be discontinued by our provider and that everyone in our building is REQUIRED to change service. What a lie! I was told our bill would eventually be lower....another great lie. It's people like these that give salesman bad rep. read more

A mpower agent knocked on my door today she was so sweet we had great conversation about the benefit of renewable energy she didn't make feel pressured into making a Decision she explained everything very well the decision was easy I enrolled with mpower with no enrollment and no cancellation fee read more

This company took advantage of my 90 year old father left nothing but a cell phone from the sales rep no other information.. today is Saturday so I cannot get a hold of anyone.. called the sales rep who proceeded to tell me he changed nothing and that he spoke to my father and my father was clear minded. meanwhile left a case number written on my dad's Con Ed's receipt Imagine my surprise when some shady sales guy is telling me about my 90 year father's mental capacity... I will be calling Con Ed on Monday to make sure there where no changes. I will also be filling a complaint as this folks are talking advantage of our most vulnerable read more

I heard a knock on my door, to what appeared to be a young guy in his 20s dressed informally, with a Mpower badge attached to his shirt, and holding an iPad with an empty form ready to be filled out. He began with a claim that my building is high in carbon emissions. He proceeded to offer me an alternative to switch to Mpower. Then he asked me for page 2 of my Con Ed bill. Here's what he did wrong. 1. He did not properly present Mpower objective, mission, and overall goal. 2. I know that he knows there are terrible reviews about Mpower on the internet. The best thing he could have done was to create an argument why they are still a great solution, and why the reviews are not representative of the company's overall value. 3. He was trying to sell me the company's service but did not offer me any value. The company seems to be doing something positive by offering clean energy. The least they can do is brand themselves with a stronger sense of trustworthiness. I hope they rebrand, and work on their brand, and marketing strategy. Sincerely, An annoyed neighbor that opens the door to anybody. read more

Not to turn this Yelp page into a broken record but to all the other 1-star-givers, SAME! Guy and girl came by at 5pm, said my building was flagged for carbon emissions and residents were getting sick, said they needed to see page 2 of my ConEd bill so they could mark my unit as "all good". Once i saw the "MPower" logo on the girl's fleece, I knew this whole thing was a waste of time so i told them I was on a really important call and they said they'd come back over the weekend. Hopefully they won't but if they do I'm not answering the door. I AM going to file a complaint with the Better Business Bureau and I suggest other recipients of these scammy visits do the same. read more

Two ladies came late at night, claiming that the carbon usage in my building/area was too high and that it was over the safety limit and that they people were "getting sick." They said I had been contacted by a company but I did not respond, so that was why they were here. They asked for the electricity consumption rate on my ConEd bill, which I unwittingly shared with them. Then they asked for my name and phone number so that they could switch us to their renewable energy service. They had a pamphlet and showed us their affiliation with ConEd on her pad and how they had a 5-star rating on Google (I was unable to find that rating on Google myself later). I asked for the pamphlet because I wanted to read about it more before making a decision, but they did not give me the pamphlet, saying that they wanted to save it for people who actually signed up, and thankfully they left without further pressing. The experience was very sus and I would not recommend giving them any information, especially with all the bad experiences other people had here on Yelp. I later looked them up and it seems like MPower is a real company with some real connections with ConEd. However, for a renewable energy company, its reps seemed to be long-winded, its recruitment tactic less than stellar, and its approach definitely watered down their credibility, leaving you with a less-than-clean taste in your mouth. read more

Mpower Energy, please stop soliciting at my door. I feel bad shutting down your no-doubt underpaid employees in the cold weather when they tell me their false pretenses for being at my door, exploiting my seasonal high cost of utilities as some sort of problem that your service can solve. Your employees are pleasant, but your business is rotten. Please get out of philadelphia. Mpower--please stop soliciting at my door. read more

Don't even bother answering them. They claim to be affiliated with ConEd and mentioned that the 'carbon' usage in my unit was exceptionally high. They're basically trying to switch your provider to them but everything was so iffy from the start. What a waste of time. They shouldn't even be inside the apartment, was so loud knocking at everyone's door. read more

Thank you providing a cleaner option to my home's energy needs. I didn't have to switch my utility company. I just decided to go with a cleaner supplier. People do your research before crying wolf that a company is a scam.... read more

Scammers and liers. Watch out and don't engage! They came to my door, made a bunch of a stuff up concerning my energy use and as soon as they wanted me on speaker phone hearing me say yes to questions for their legal protection, I ended the phone call and told the woman it felt like a scam and closed the door. Happy I did since I saw online all of the horrible reviews confirming my instincts after the fact. read more

I thought other New Yorkers should be made aware of this door-to-door scammers from Empower who try to scam you into switching energy companies. Some people seem to know about this company already, but for people who are new to the area, like me, it seemed believable. There was a well dressed young woman going door to door in my neighborhood. She represented herself as belonging to the parent agency of my electric provider and asked to look at my energy bill to make sure that I was getting the newly-lowered rate customers in this area are supposed to be getting, since there was an "error" and "some customers were accidentally getting overcharged and hadn't properly fixed it on their bills." They claimed this "fixing" would be greatly expedited if they did it for me. They then called their managers to, in their words, make sure the new discount was applied to my bill- at this point I told them I'd call ConEd because I needed to return to work. The woman got really irate and started cursing at me saying I was hindering her from doing her job and that her supervisor would be mad! She said I was trying to get in trouble. After she left I looked it up afterwards and realized that she completely misrepresented their affiliation: they are in no way affiliated with ConEd but are a competitor company. What MPower does is take your information from you and use it to change over your energy provider to them. I don't know if their company is any better or any worse, but people should be able to make their own decisions and not get pressured by this misinformation. In summary, unethical scammers who have had to settle with the state of NY for their scams and violations before. https://dos.ny.gov/system/files/documents/2019/05/2015-dnc-0238-mpower-energy-limited-llc.pdf read more

Scummy sales tactics. Made me think that they were affiliated with my energy company and offered a lower rate than my current rate per kWh, but I noticed in the fine print it's an adjustable rate for a few months, and an insanely high fixed rate. They come at you really fast and lucky for them, they caught me tired at after work. Can't believe I fell for it. When I called to cancel (got a poorly worded email confirming a "cancellation request"), the operator gave me some spiel about how we're helping Ukraine by not buying Russian gas (my energy provider is a power plant) and "it will help with inflation" or something. Absolutely scummy company, predatory tactics, and just sh*t business model. read more

Insane how this company scam people, Jessy ID 6760531. Pretends to work for conedison, she will ask you for the last utility bill you got and sign you up for a new contract. She is the worst perhaps NYDPS takes care of it. read more

If I could give these assh0les zero stars I would. They have been doing door to door soliciting in the most rude way you can imagine. Ringing the doorbell nonstop and banging the front window if I don't answer. How about you take a hint that if I don't know you or if I'm not expecting you, then I'm not answering you! I've also got a newborn crying in the background! If you do answer they spew this nonsense that they NEED to see your electric companys bill and meter because of "too much" carbon use. Listen if I'm using too much carbon, then that's not my problem, take it up with the electric company themselves not the customers. Also, my electric company would tell me if I was using too much of anything and seeing my meter and bill is non of your f*ckin business. So kindly, let your agents know door to door during 7pm is not how you do business at all. read more

I work with Ms.pace toda she was very kind and understanding she walk me through the whole service and I'm ready for it to begin she has been a big help very respectful read more

Mpower Energy - Electricity Suppliers Near Me - Brooklyn, New York

someone just came to my door at 8 pm and talked about it being sweaty and sticky and then told me this area was alerted for high carbon emissions but when i mentioned to him i didnt have a moment to do this he became condescending and said "would you not offer me a glass of water if i was dying from thirst? would you not offer me a napkin? do you have a napkin?" i closed my door and got him a napkin and then i ended the conversation. i was in a robe and felt uncomfortable that someone was coming to my door at 8pm who i don't know to not even tell me the reason he's there when he first comes up. as a woman who lives alone it is frightening read more

do not waste your time and money. they are con artists. they called me over and over and over and i told them every time to cancel my service. it wasn't until i had another company go over my bill with me to show me that my service had never ended. this company sucks. don't let them sell you on anything. read more

Sketchy sales reps come to your door in the evening and position themselves as needing to check your energy usage because you're in an area in the city that has high carbon usage. They then convince you to sign up for their service without even asking but basically making you provide your information as if they're just checking your usage, not signing you up for something. Then before you know it they make you verify over the phone that you consent to enroll and have to lie on the phone that the representative left but they're still standing right there. Very confusing and awkward and I called immediately afterwards to cancel. The customer service rep ignored my request and tried to get me to stick with it for a month but it seems like I was finally successful in cancelling cause he gave me a cancellation number. Don't fall for it! read more

Two MPower workers came to my door claiming I was "way over my usage for allowable energy", insinuating I had done something wrong, and demanding to see my energy bill. They also said "your service provider has been trying to contact you for weeks!" (Which is a lie. I keep a very close eye on my energy bills and my email. I have not been contacted by anyone, nor am I in violation of anything) When I told them to give me a moment while I Google their company and check their affiliation with ConEdison, they asked to see my energy bill on my phone. I said no. The final straw was when they offered to make the phone-call themselves so long as I gave them my account number, and then wanted to coach me into what to say to ConEd - Very scummy tactics that may work on the less-savvy. Your service provider is not trying to contact you, and you are in violation of nothing - DO NOT ANSWER THE DOOR FOR THESE PEOPLE This company would do better to just be honest and say they want to sell you a different type of energy. Most people will say no, some people will say yes. But unethical sales tactics like this are NOT the answer read more

Just met Louis Cruz at my door and to say he knows his product is an understatement. He took the time out of his day to pause and ask me questions to make sure I understood. Now I know the benefits of using Mpower as my supplier for clean energy! read more

DO YOUR HOMEWORK BEFORE SIGNING UP. They do not guarantee their energy sources and prices can jump after your first few months, so it's literally only guaranteed to be a more expensive option and may have no real benefit to the environment. We signed up before realizing that, and tried to cancel a couple days later. If you find yourself in a similar situation, do not call Mpower to cancel. You will get a letter from PSEG with a special phone number - within the first week of signing up, PSEG can help you completely undo the change. We got there eventually, but first tried calling MPower and their service rep automatically connected us to a general PSEG number that couldn't entirely cancel our account (we would have had to keep MPower for 2 months). read more

They are a legit business, They are very nice and persuasive to get you to switch to their provider but if you wanna pay triple the amount your bill ,you ll go with them if you want to plow your money read more

Absolute scums. One sales person came to my door at around 4 pm on a Friday. I did a quick google search and became sick when i realized how many people were dissatisfied with this service. If you see one of these guys tell them to fuck off and jump off a cliff read more

I did not appreciate their solicitation. They posed themselves as affiliated with ConEd and insisted that they need to see my account number. When I failed to supply that they returned with their supervisor. 7:45pm and they got a rep to call me, when asked if the salespeople have left the premises, I was instructed to lie and say they had left as they stood in front of my door giving me hand signals on what to say. Finally, I wanted to clarify if they were indeed affiliated with ConEd and that's when the rep apologized for the salespeople not clarifying this and hung up. I almost got tricked into signing up for an independent supplier without my full knowledge and consent. Poor tactics from this company. If they were just upfront on what they're selling I would've really considered it especially as it was a clean energy company. So disappointed in their tactic. Please train and monitor your salespeople better. read more

Mpower Energy - Electricity Suppliers Near Me - Brooklyn, New York

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DO NOT SIGN UP WITH THIS COMPANY FOR YOUR ENERGY SUPPLIER!! Young man knocked at my door, promised to say money on my electric bill...called 2 days after to cancel, they said just wait until yoj get your next bill. To my suprise my bill was 55 percent HIGHER!! Called them to ask how it could be higher, they said they never received any calls from me and that I was receiving the lowest price at 14.9 cent per watt!! That is the biggest crock of crap!! I cancel after receiving that bill and went back to INSPIRE ELECTRIC!! I WOULD GIVE M POWER -5 STARS FOR LYING TO THIER CUSTOMERS!! read more