Finding a quality men's barber in rural central Massachusetts proved more difficult than I…read moreexpected. Most shops I came across were either classic small-town barbers offering basic cuts or salons geared primarily toward women's styling. Then I found Roots Barbershop & Lounge in nearby Wilbraham, and it felt like discovering a big-city grooming experience hidden in a quiet New England town. Housed in a beautifully restored historic building that once served as both the town's post office and train depot, Roots blends old-world charm with modern style. Inside, antique pieces mingle with contemporary décor, creating a space that feels both refined and welcoming. Though the shop is intimate, the thoughtful layout, with barber stations lining the walls and a lounge-style waiting area in the back, keeps it feeling open and comfortable. I arrived just before my appointment, and Ryan graciously cut short his lunch break to get me in, which immediately spoke to the level of customer service. As soon as he heard my Texas twang, we struck up a conversation about his South Carolina roots, making it feel less like an appointment and more like catching up with an old friend. That easy conversation also made it simple to communicate exactly how I wanted my haircut. The haircut itself was outstanding. The fade was clean, the beard trim was expertly shaped, and the finishing touches elevated the entire experience. Ryan used a straight razor to clean up my cheeks and neckline, a service that's becoming increasingly rare and finished everything with a hot towel infused with subtle notes of jasmine and honeysuckle. It was the kind of grooming ritual that reminded me why a true barbershop experience is about much more than getting a haircut. Thirty minutes later, I walked out looking sharper, feeling refreshed, and wondering how a shop with the quality and service of an upscale urban barbershop ended up tucked away in a small Massachusetts town. If I lived anywhere near Wilbraham, Roots Barbershop & Lounge would be my barber without hesitation.

Staff is very friendly and helpful. The best barber shop around for miles…read more Both my Dad and I go here when we see in town.

Bentleys barbershop in EL so much for the name, can't even cut a kid's Mohawk. Show the picture to…read morethe hairdresser he say okay and my boy end up with the worst cut ever. I mean come on do that look even close to what I show the picture he pretty much shave him off and uneven in the back and front wtf. End up going to VL salon to help fix it. If you can't cut shit please don't, we would rather wait for an experienced barber.

Went to this location on my day off for a haircut. We stood there for about 5 minutes until a woman…read morecame out and rudely said, come back in a half hour, we're on lunch break and you should know that since it says it on the outside of the door. It did not say that on the outside of the door. Regardless we apologized and left, and as we were getting in our car we saw her put the sign out on front of the door. Unbelievably rude and unprofessional, wouldn't recommend this establishment to my worst enemy.

Have been a long time patron of 'The Barbershop' in Indian Orchard, Springfield. As a former NYC &…read moreBoston resident I've seen my fair share of barbershops & have always come back to this one. The shop has (4) full time barbers all of which are extremely talented, A comfortable waiting area w/ soda machine, & cable Tv. Street parking is plentiful & free. It's also located right off the MassPike making it convenient if your coming from out of town. Prices are more than reasonable for the service & attention to detail you receive. Well deserved 5+ stars.

Only been in twice, but both times were definitely worth the wait and money. Brian, Sam, Joe and…read moreChris are excellent at what they do. It's nice to be treated with such great service and quality to detail, and they do both extremely well. I'll continue to visit them whenever I need to look my best!!!

Best guy in town. Always friendly and quality cuts. Knows everyone and their family. Will always…read morego.

The barber who cut my hair was rude and inappropriate, as well as a bit strange regarding how he…read morespoke to me about my personal life. The haircut was quick and looks fine, but I was made to be completely uncomfortable during the process and will not be returning to this establishment again.

Listening to what I wanted and not leave with my pixie cut turned into an uneven choppy mess.read more

I have been getting my haircuts here for the majority of my life. Maria always does a great job and…read moreknows my cut. It's affordable and usually a quick in and out.

This was the best experience I have had getting my haircut since I moved to MA…read more I've been wanting to try out a barbershop, but I was apprehensive since they are mainly for men. But this one is family friendly so I didn't feel like I would have to deal with any creepers. I love the designs the the barber came up with from my vague description! I've never been to an actual barber before so it was so exciting that he used a straight razor! My lining is so crisp and clean! He made my sideburns look EXACTLY the way I like them!! And the price was very reasonable!

Great hair cut except the guy cut my cowlick so short that it just sticks straight up. It'll be a…read moregood hair cut in a couple days though.

Fast, great cuts, super well priced, good vibes, clean shop. This place is fabulous. Anthony B was…read morewrong.

Savannah was absolutely great this morning. I've had the same barber for 30 years and couldn't get…read morein this week but Savannah nailed it. Couldn't be happier

Rachel is Great! Her haircut rocks and my conversation with her was fascinating! I plan to return…read morewhenever I need a cut.

If you're in Massachusetts you need to come here. To be honest I would probably drive from Boston…read morejust to come to this place. I'm staying in North Hampton and drove down with my boy to this place. The detail put into these cuts are second to none. I've never had a better cut in my life. I'm talking every tool in the book. Mine was with Jay but I watched/talked to the other barbers in the shop work and they were just as focused. Shit is on point point point. There's a no calls/texting policy while getting a cut unless it's extremely important; I think that adds even more to the point that these barbers are here to work. Parking is easy. If you're trying to come on a weekend you need to make an appointment well in advance I'm told. It's Tuesday afternoon and Jay says his Saturday is already 100% booked. Weekday seems fine though, there is a sheet for walk ins and it wasn't too long. Big ass waiting area with almost 30 chairs and a TV. It was $15 for a Zero Fade & a little off the top, took about 25 minutes. CASH ONLY. It's lit, definitely come here. This is my new spot.

Mike is an excellent barber, he is quick but very deliberate and careful. He'll ask exactly what…read moreyou want and work with you to make your hair look great. Got my hair cut here maybe 8 times now, never disappointed. Also never been hurt or had my hair pulled. $16 for a haircut, kids are $15. Line ups are $10, I think seniors are $10? Don't remember the other prices. There may be a short wait as he's almost always has customers during the popular times. I've never waited more then 5-15 minutes and the haircut usually takes 5-10 minutes.