Great prices on a couple loveseats I bought but the customer service stood out to me. They offer a…read moreterrific warranty too. Check them out. Prices are nice! Really decent selection & they were have a sidewalk sale.

Good prices, OK selection, helpful, courteous, effective staff. They accommodated a couple of…read morerequests regarding delivery and discounts. All in all, we'll worth checking out. Don't be put off by the surroundings, decidedly not upscale. We'll go back for later purchases.

Most furniture stores attack you the minute you walk in the door. Hampton was helpful, but not…read moresmothering. They were friendly, answered my questions, gave me straight up pricing when I requested it, and didn't give me grief when I said I had to go home and measure my space. Josh was great to work with and I'm sure my delivery experience will be equally as pleasant as my sales experience.

While sales person was very nice, experience has been a NIGHTMARE. The movers came in and were not…read moreprepared or trained on how to get a piece of furniture safely up an L shaped staircase. They tore up my walls and the furniture. To the stores credit, the manager quickly had the furniture that had been destroyed by their movers replaced and called a handyman. Unfortunately, after three weeks and multiple visits, he was still unable to repair the damage. I requested my own contractor and the owner got involved. Horrible woman. Didn't apologize for the mess her store made of my home but yelled at me that she had to interrupt her dinner to call me. I'd been told (by her) she would call that day and when I called at nearly 6pm was told she'd left. I asked that they get her a message that I'd like a call before 9 at her convenience but I needed a call. She was angry that she chose to interrupt her own dinner to call me and that I didn't want to use anyone else she chose. Then, the last part of my order came in and it is not as represented in the store. Instead of honoring the stores reputation and taking it back, she called me someone of poor character that can't be pleased. So, to recap, I have given them more than three weeks of time, taken off work early multiple times, allowed her to send in her handyman and her contractor to review the handyman work, insisted that I use someone I chose to complete the work which she didn't want to do, and asked for a refund for a mattress that was not the same quality as the one I saw in the store. For this, she calls, screams at me, refuses a refund, and tells me to stay out of her store. She didn't have to worry - I never plan to go in again. I'm in tears and she doesn't care. All she cares about is that she chose to step away for 20 minutes from a weekly dinner. She ridiculed my concerns saying it was "just a wall" and "just a mattress". Stay far away.

This review is not about staff or store cleanliness, but about the Simmons BeautyRest Signature…read moremattress. After 6 months the top began bunching in the middle, and within a year had begun developing such bad body impressions that the mattress was worse than the one we had replaced. BUYER BEWARE ON THE WARRANTY. You WILL have problems with these mattresses and you NEED TO READ the full warranty online including the "blue" pages that spell out how many slats you must have and how the center underneath has to be supported among many other things. To make a warranty claim they require you to use their measurement print-out which will NEVER show the true depth of damage and they will NEVER honor the warranty.

worse customer service ever! i told my husband not to go back because of the first problems we had…read more we were given a delivery date now he said he " talked" to my husband about a delivery date change. noone told us there was change in the delivery date. we got rid of our daughter old mattress & gave her ours because we were expecting a new one today!!!!!!! long story short no mattress today so we'll be sleeping on the floor. the manager at this location is making excuses & has no answers about anything. this is horrible. i told him we should've went to sleep number. this sucks

Stacy at the Anderson location of Babcock went above and beyond to get a power lift chair into my…read moreparents' home asap as it was a real need (dad was having serious issue getting out of his old recliner in the evenings and my mom had had to call out the paramedics a couple of times to address the situation). Can't thank her and the team there at Babcock enough - they really saved the day! Every other store I had contacted had told me that it would be weeks to get one out and delivered. Professional and compassionate - a rare find these days!

We purchased a mattress and base here for our new home. We had visited other stores but this…read moreparticular Mattress Firm has the BEST customer service and products. Orie took time to answer all of question. He's so knowledgeable and patient. Very professional! Thank you for making this huge purchase a positive one!

Mattress is great. Original service great however we bought a king mattress and they sent us…read morestandard pillows. Because we open the package we are stuck with standard pillows. They should have sent king pillows.

Looking for some furniture for the new house. Hubby and I decided to check out this furniture store…read morelocated in Anderson. It was a good choice. This huge warehouse has lots of choices. When we went in, we were greeted by Alex. We told him what we were looking for. He asked if we had been in the store before. When we said we had not, he explained where all of the furniture/styles/areas were located. Alex was probably the best sales person I have encountered in a while. He was very informative, helpful, but he wasn't pushy at all. He allowed us to browse but was available in case we had any specific questions. I would recommend this furniture store. They have a huge inventory and staff are friendly. We went on President's Day and sale prices were good. If you go in, ask for Alex. Tell him Kathy sent you. (Sorry I forgot to take pictures. I was busy looking at furniture.)

I strongly recommend avoiding Ashley Furniture, no matter how attractive the price may seem…read more We purchased two Bradney swivel accent chairs that took more than a month to arrive. I took off work for a Tuesday morning delivery, but Ashley changed the delivery window three times and then never showed up. We heard nothing for two days. When the chairs were finally delivered, that window was changed twice as well, and they arrived in a rental truck because we were told the Ashley truck had broken down. The chairs were left sitting in our driveway, out of their boxes and wrapped only in torn plastic. When we unwrapped them about a week later, we found poor craftsmanship, missed stitching, loose threads, and a puncture hole. Customer service was even worse. Ashley repeatedly placed the burden of solving the problem back on us. One representative requested photos and promised to find a solution. Instead, we received an email two days later saying parts had been ordered and that we should call to schedule a repair. This was never discussed with us or approved. Are they really planning to reupholster two brand-new chairs instead of replacing the damaged furniture they delivered? Ashley also claims damage must be reported within three days, despite its own failed delivery and the condition in which the chairs arrived. I am now disputing the purchase through my bank. We are stuck with two damaged chairs and no acceptable resolution. The delivery was unreliable, the quality was unacceptable, and the customer service was atrocious. Pay more and shop somewhere else.