I have bought tires before from this store and been pleased and I have also bought tires online…read morefrom the Tire Rack and had this particular Firestone put them on. Not every place works as well with the Tire Rack and I could tell you horror stories about a couple other places. This store stays busy because they offer good service, they treat their customers right, they explain charges beforehand so there are no surprises, and the charges I had seemed fair and reasonable to me. I had purchased some snow tires from the Tire Rack in September. I'm just getting around to writing the review now because I wanted to make sure I was giving an accurate review and that everything is still good after a couple of weeks. The Firestone guys did a good job balancing the new tires and I have no shimmy or tendency to drift. I saved a couple bucks on the snow tires, had them professionally installed for a good price, the work was done right and it didn't take long. This garage also does most automotive repairs and I have never had any reason to complain in the past, but I'm just rating them today from this recent visit.

Stopped in to have a leaky valve replaced. At that time, I told them I also needed new windshield…read morewipers. I paid for having the valve repaired and the new wipers. After I left, I noticed that the wipers were not replaced. I called them and they immediately gave me a refund. I hope this was just an honest error on their part.

I come to this valvoline faithfully.. the employees are always soo nice, and knowledgeable. I often…read morestop in between oil changes to get air in my tires and top off my fluids.. they go above and beyond. And I truly appreciate it..

DO NOT TAKE YOUR CAR HERE!!!!! my car needed a simple an oil change. They convinced me I needed a…read moreradiator flush and new filter. I took my car home and it sat the rest of the day. The next morning (Sunday), I tried driving it and had no heat. I started getting warnings about it overheating. I let it sit and had intentions of taking it the next morning back into Valvoline to let them have it for ruining my car. However, on the way home I started to slowly lose power and luckily was able to pull off the highway. It completely died and I had it towed to a local auto place in Wooster (where I wish I had taken it to for this oil change - Vans Auto). Who informed me that the engine was shot. I immediately contacted Valvoline and filed an investigation. They even went to Vans to talk with them. They call me back and said "you can not prove it was anything we did. It would have eventually happed anyway" I am 100% convinced their work was a result of all of this. I am furious. They are not making this right. I had just gotten new tires and brakes on this, not to mention them talking me into paying for these extra things. I am not in a position to buy a new vehicle and feel they need to make this right. Even the auto place I had it towed it to was too coincidental that the area that they were working in didn't cause this. After talking with friends and family they too have had issues after having their car serviced here. Do not take your car here. I intend to continue to fight this.DO NOT TKE YOUR CAR HERE please see other reviews as people have had similar issues when they do radiator flushes

Aron, Kellen and Alex were great…read more My car overheated and needed an oil change. They met me with a bottle of water. It was in the 80s outside. As an out of town female traveling alone; I can't tell you how much their kindness and service were appreciated. They explained everything and offered a slight discount.

February 2026. Oil change. left a screwdriver between the hood and the fender, hood was not…read morelatched. Did not reset oil indicator. The work was so bad I'm worried about the filter being on properly the drain plug being installed properly and the correct oil being used. We've been given the runaround for the last four weeks by corporate and the local shop. Sad. Never again.

Elite Care is an awesome car wash which is a one stop shop!…read more I've had multiple oil changes there, a brake job and a lot of car washes. They have a self washing bay you can use with your app which is super convenient and free vacuums. The staff is always friendly and helpful. Stop in today!

I got a used car of my dreams (I'm 65 years old) Finally! I wanted to get it detailed which for me…read moreDETAILED paid a lot of money and it looked ok, when I got it home and went over it, it looked like it was done by a stoned teenager! there was minor scratches which I pointed out to him, he told me he spent a lot of time trying to get it out but it wouldn't come out! NEEDLESS TO say 5 minutes with a bit of Mothers polish it wiped clean off! not worth the money!

My 2003 Explorer needed many things repaired when I took it in to Pep Boys. I was impressed with…read morehow organized and streamlined Pep Boys is. They kept me informed and explained my options. A young lady named Ella was very professional and highly competent, she was very patient with me and so polite. My 03 truck feels like a new car now. I am very pleased with the work they did. I will be a return customer in the future and I recommend Pep Boys to others. Bravo Pep Boys.

Went for an oil change and brake inspection and received price gouging! The added a 21.88 charge…read morefor ELW (extended limited warranty) did not ask if I wanted it just charged me. Then charged me garage supplies which was charged for use of garage! And that equaled out to 10.17 an hour to use garage and did not disclose charges before charging just charged 65.00 for 6.5 hours over 2 days! Also offered free brake inspection but then charged me 40.00 to use the machine to check calipers! Cost me over 100.00 for the added undisclosed pricing! Some racket they got going!