They don't communicate with their customers. I walked in the office and was never greeted. I said hello and they acted rudely because I was stopping their personal conversation during business hours. I was informed the person who does cpap wasn't in and to come back after the weekend and holiday. One of the workers came outside and apologized and told me to come back and who to ask for. I called the next business day and was told a new order had to be sent since it was a while since my order was started. The home office called for my supplies that are auto sent and said they didn't see an order so I was transferred to the Albany location. The lady who answered never said hello but she held the phone and I could hear background convo so I initiated the conversation. I explained I had a new cpap order sent over a week ago and they said they never got it. I said I was about to call my doctor and all of a sudden they found it then the lady just held the phone. I kept saying hello and she said yes as if she was in the right. I had to ask when I would get my order and she said she didn't know. She told me machines would be in at the end of the week. I call and no answer. I'm in the process of finding a new company today. The home office is nice, it's the local Albany office that is horrible. read more

You can find most everything you need in the store. They have rolling walkers wheelchairs shower accessories recliners motorized scooters and other appliances. They do not do any kind of braces any longer. There is two women sitting behind a oversized desk whereas you can not see them at all. They are rude and have an air of impatience when you come in. They do not bother to show themselves at all just talk to you from behind a wall. If you have time to wait for shipping you can go to Wish.com and get the same exact appliances at a third of the price. Everything in the place is way over priced I guess so they can gauge your insurance. I'm not sure if they even take insurance when I got my cane I paid out of pocket. read more

Poor customer service. My mentally handicap brother is on continuous oxygen and was left without adequate oxygen for MD appointments. His battery operated oxygen was taken to Be sent off for repair and no replacement or alternative oxygen source was given. I came to the store to assist my mother with obtaining oxygen for MD appointment. Staff was initially rude. I asked how to change companies and was informed they don't give their business away I would have to do that myself. I asked was there a form or could she inform me of the process. I was told no. You have to do that by yourself. My mother has used Lindcare for years with excellent service. I can see why my elderly mother has been having a hard time. After returning and requesting a portable oxygen bottle he could carry on a back back to the doctor. I was given a tank on wheels. read more

I rented a bed for 2 weeks and only used it for 6 days and was told there would not be a refund of the remaining time. This is a rip off for customers and insurance companies. I was not told that at time of rental . I do not recommend them for taking advantage of customers. When you rent something and you don't use time your refunded the remaining time any rental companies do this read more

I ordered a new Cpap mask over a month ago and I am still waiting. I have called them at least six times. Today I called and they told me that it would have to be ordered again. Time to look for a new company. read more