I helped a friend plan her wedding and this is the venue she chose prior to bringing me onboard to help coordinate things. I have a background in large event production in the L.A. market and I can assure you, this place does not know what they are doing. The ONLY person who provided quality service, who did what she said she would when she said she would, was Olimpia - the food and beverage manager on the boat. The Zephyr Cove event staff are terrible. They don't respond to contact (it took weeks to hear back when the bride called or emailed), they all tell different stories, and quite frankly, they bait and switch. They promise the moon when in reality they cannot deliver. They also have a very high turnover rate so my friend had to deal with three coordinators over the course of eight months of planning. Their excuse for failing to follow-up, failing to fix their errors, is always "Well, we're busy with other weddings." Sooo, what, our $20k is less important than some other bride's $20k?
We had been told the bridal team could access the boat two hours before the wedding so they could set up. That alone is an extremely small window. We were stunned when, three weeks before the wedding, we visited the boat and Olimpia informed us that no, the boat is always out on lunch cruise before the wedding and the team would have less than 45 minutes to get EVERYTHING set up. Thankfully, Olimpia saw our panicked faces and suggested she allocate two guest spots on the lunch cruise so the bridal team could have a few hours to prep. Unfortunately, the Zephyr Cove people told the bridal team to leave the boat before the cruise departed so not everything got done ahead of time as hoped.
While the food was delicious (again, Olimpia lived up to her word) the cake was a mess. The Zephyr people want you to use their vendors (typical of this kind of wedding mill and the main reason I tell people to avoid such places) so my friend used their baker and agreed upon a cake. The cake was delivered on a cheap, flimsy, unprofessional, plastic picnic plate. The decoration (roses made of frosting) were sloppy, had open spaces between roses and tiers, and the top tier wasn't entirely level. The cake person plopped the cake on the table and refused to take it out of the box, put it on the cake stand (which someone damaged), place the cake topper, or add the baby's breath. She literally said it wasn'ther job and she was leaving.
The DJ was not allowed time to set up before the reception so there weren't any mics or speakers when it was time for toasting the bride & groom. The Zephyr rep who remained onboard refused to help breakdown the decor, etc, and didn't spring that news on the bride until 15mins before the reception ended. The boat was sweltering hot. The bar drinks were served in plastic cups and the two bathrooms on the main deck were apparently out of order. In the bride's words: everything was half-a**ed and she felt ripped off. Also, someone cleaned out the bridal suite prior to the end of the evening (witbout telling anyone) and lost some items belonging to the bridal party. Other than the very warm and professional Olimpia, there is nothing about this place I'd recommend. read more