Upon entering the balcony room, we found a cup with cigarettes and ashes all over the balcony. Our room attendant was great for the first 3 days then got feisty on the last 2 days. Ended up with 3 missing items - cretit card and ID. Post cruise services is a joke and their customer service is well below mediocre (at best). The lost and found system is ridiculous and leaves you feeling like once you're off their ship, you're SOL. Bring you in a limo, send you home in a cab kind of vibe. The crew is hit or miss. Some people enjoy their job and even if they don't, you won't know. Some people however are miserable and it shows through their lack of professionalism. There is room for improvement, however, this was my first cruise with MSC and I do not think I'll be returning anytime soon. If I just want to take a quick cruise to jump in island water, maybe, but If I want to take a serious vacation and enjoy the entire experience... I will cruise with another line that I have had multiple top tier experiences with. read more

I've cruised before, and i can honestly say my recent trip on MSC worl america was the most disappointing cruise i've ever taken. If you are thinking of booking, do yourself a favor and look at another cruise line. First of all, the premium beverage package is a scam. Imagine my disappointment when my room steward told me the drinks from my mini bar were not included. Drinks over $16? You pay the difference, thats not premium, that's misleading advertising. I had a balcony, and it did not come with any ammedities like robes, slippers, toiletries...all the above were complimentary in other cruise lines. The buffet was another let down. Fatty, unhealthy food options with barely anything balanced. If you care at all about what you eat, you'll be frustrated. But the absolute dealbreaker for me was the customer service. At the specialty Japanese restaurant, our waiter told my group of 4 that plum wine was included with the meal. Two of us had the drink packages, two did not. We told the waiter this and he assured us it came with the meal. The two without the drink package were charged. When we raised the issue, the restaurant manager, Steven, was shockingly rude. Instead of listening, he dismissed us, insisted his staff wouldn't say that, and basically accused us of lying, over a $12 charge. He made us feel humiliated and disrespected. That interaction alone was enough for us to never sail MSC again. When a cruise line's management calls its guests liera rather than fix an obvious mistake, that tells you all u need to know. MSC hides behind fine print, skimps on food quality, and shows zero respect when issues come up. I will never give them another dollar, and as someone who has over 7 cruise under her belt, I'd strongly recommend anyone considering them to look elsewhere. There are plenty of cruise lines that actually value their customers. read more

MSC Cruise - MSC cruise - Travel Services Near Me - Fort Lauderdale, Florida

I was scheduled to go on an Alaska cruise at the end of May 2026 on the MSC Poesia, but I instead got pneumonia. I had purchased travel insurance for the cruise. I submitted a claim for my refund, and as of now, the company and the insurance department have refunded one quarter of my original amount. They will give me no reason for this, and I cannot get connected to speak to a human about it after at least ten calls. So, I passionately do NOT recommend this cruise line. They have, as of right now, defrauded me. I will be pursuing this with the insurance regulatory commissions this week. AS Delray Beach, FL read more

The very worst Cruise line we have ever been on after 15 yrs of cruises, Room was nasty,bed mattress stained,we were bitten by bugs in the room,customer service was terrible tondeal.with,and to top it off they wanted to offer us a 175 dollar cruise credit for another cruise..lmao,I would never,step on another one of their ships,oh,food was also terrible,lived of pizza.Beware ,Beware,Beware... read more

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MSC Musica Cruise, Embarkation on Oct 23, 2025 From Geno, Italy Room Details Musica is an older ship. It is in fairly good shape, but don't expect too much. We were on deck 12 and near the front of the ship. We had a balcony room. As we walked down the long hall towards the rear of the ship, we would always pass a section that smelled like sewer gas. We were glad our room was not in that area. With our room being one level down from one of the main areas, we were woken almost every night between 4:00 and 5:00 am to the sound of chairs and tables being dragged across the floor. We learned later on that this was the daytime crew, preparing for service. Nonetheless, it was frustrating. The temp control worked well in our room. The space was utilized efficiently, so suitcases could be unpacked and stored away, with enough closet and drawer space for all of our belongings. Dining & Cuisine Keep in mind that I am very picky about the quality of food. The breakfast buffet has mainly the same selections each day. We had the "Plus" package so we could get fresh orange juice, coffee and bottled water. The juice and fresh coffee were good. During the lunch buffet, there was always some freshly carved meat. Beef was included one of those days and it was acceptable. When the selection was pork or turkey, it was dry. The pork or poultry in the buffet was almost always dry. I was hoping for good pizza, because the ship sails out of Italy, after all. Although they are making it from scratch, it was bland and didn't satisfy me, so day one was the only time I ate it. Most of the time, the cocktails that were made were pretty good. Each night, I ate in the formal dining room. The food there was better than the buffet food, but that was to be expected. It wasn't always up to my standards, but I have high standards. Entertainment & Activities I normally don't engage in most activities on cruise ships and sometimes seek out quiet areas of the ship to relax and have dialog with the people I am cruising with. On this ship, it was hard to find quiet areas. The musicians on the ship were quite talented. Demographics & Atmosphere Travelers on this ship were mainly older, but there were also some babies and toddlers and always seemed to be near me wherever I sat down, letting out ear piercing shrieks. When the buffets were full, and seating very limited, people got pretty rude. Actually, there was quite a bit of rude behavior in general, at the buffets. I am referring to the passengers and not the staff. Service & Staff This is where this cruise line shines. Almost every crew member I encountered was very helpful and polite. I even made a few new friends! I am adding a picture of four badges of crew members I want to give special recognition to, for making the cruise much more enjoyable. I hope the cruise line recognizes them for their outstanding customer service. Value for Money Considering the amount spent on this 11-day, 10-night cruise, I believe it was worth it. When you are not spending top dollar on a cruise ship, you really can't expect everything to be high-end. For this reason mainly, I rate this experience a 7 out of 10. read more

MSC Cruise - Recognizing these crew members for outstanding service. - Travel Services Near Me - Fort Lauderdale, Florida

Never booked with them again! I booked a MSC Euribia RT AbuDhabi from March 4-11/2026 (via Vacations ToGo) Unfortunately the cruise was canceled due to the AbuDhabi attack on Feb 28/2026 and the Iran war. I requested a refund since, called them several times since, but still don't get any refund back yet!???? read more

Had to sit in the dirt under one of only a few trees left on the island that didn't have someone huddled under it to escape the sun and eat a cold hamburger with no condiments available from the food truck. There were only approximately a hundred or so free loungers or chairs available on the whole island as thousands of unused ones were behind ropes that you had to pay for. It is a simple money grab that most other cruise lines offer for free. The buffet made no sense as to where certain foods were. Thank you MSC for solidifying our decision to stay With Royal Caribbean The European model of cruising is frustrating and incompatible with US cruisers. Change the model or go back to Europe. The pay to play model after you get on is exhausting and you will continue to hemorrhage customers as they go to your competition and stay there. Good Luck read more

My recent MSC weekend cruise to the Bahamas was disappointing from start to finish. We were told the ship couldn't dock due to weather, yet multiple other cruise lines docked that same day. It felt like MSC skipped the destination simply to stay on schedule for their private island, which was extremely frustrating since the Bahamas stop was the main reason we booked. The unlimited drink package was misleading, only valid at certain spots on the ship, and customer service was almost nonexistent--every request took forever, and staff was hard to find. The worst part was the medical care. My toddler got sick, but the medical center was closed and we were told it would cost $200 for after-hours care. We were sent to the duty-free shop for medication, which had none. When we returned during regular hours, we were still charged the same fee, and by then my child had worsened. Completely unacceptable. Since returning home, the MSC app won't provide the documents needed for a medical claim, and phone support doesn't answer. When I finally spoke with a representative to obtain the document the travel insurance website continues to crash giving an error message making it unable to file a claim. Overall, this experience was stressful, poorly managed, and not worth the money. I cannot recommend MSC based on this trip. read more

Beware of this cruise line. I have traveled with Royal, Princess, celebrity and carnival and I have never seen them take advantage of our hard earned money as MSC has done!! If you request a refund they take 2 months to give you the credit! In the meantime you have to pay for finance charges for no reason on your card ! Their customer service is the WORST ever! Both on the ship and through their customer service number within the USA! If they reschedule their ports it's ok as it was them who rescheduled yet if we have an excursion paid and we canceled a week prior to the excursion they keep our monies!! SHaME on them!! They really have a lot to learn from the USA market ! read more

Our recent experience with MSC Cruises was really disappointing due to several frustrating and unnecessary policies that made our vacation less enjoyable. 1. Wi-Fi Device Restrictions -- Unacceptable MSC does not allow you to deactivate an existing device on your Wi-Fi plan to switch it to another device (e.g., from phone to tablet). This is completely unnecessary and extremely inconvenient. On every other cruise line I've used, you can easily swap devices or log out and log in on another device -- but not here. It's ridiculous that I have to pay for a whole new connection just because I want to use my tablet instead of my phone. 2. Cabin Key Restrictions -- Unrealistic You cannot get a copy of your key card without deactivating your existing one. So if multiple people want access (e.g., parents both need a key), you're penalized by losing the first key. That's absurd and outdated. It's 2025 -- many guests manage multiple keys without turning off the first. This policy feels like an unnecessary limitation rather than a safety feature. 3. Beverage Package Rules -- Inflexible and Family-Unfriendly The beverage package rules are extremely rigid and don't work for families. If I want a drink package for myself but not for all my kids, I'm forced to buy them beverage packages too (e.g., soda packages). That's unfair and expensive. Families shouldn't be forced into package bundles they don't want just because of arbitrary rules. Bottom Line: MSC Cruises has great destinations and ships, but these rigid policies -- especially around Wi-Fi, cabin keys, and beverage packages -- feel outdated, unfair, and tone-deaf to the needs of modern travelers and families. I hope MSC updates these policies soon. Until then, I can't recommend them to anyone who values flexibility, fair pricing, and ease of use. read more

Horrible customer service for medical needs. my son is a type 1 diabetic. We were told they would have medical frigs for insulin, which they don't. We brought a doctors note because most cruises offer free WiFi. They Don't! Not helpful at all to provide for people with medicinal needs. Now getting to cruise with for 7 days after not being helped at all. Never using them again!! read more

Horrible cruise lines, if you have a Family member that dies at cruise time they will not refund money or change dates. Very deplorable

I took a 7-night MSC Seascape Cruise in December, my first cruise experience. Luckily, I enjoyed this adventure! The itinerary included stops in Jamaica, the Cayman Islands, Mexico, and the Bahamas. My partner and I booked a BR3 - Balcony Stateroom on the 14th floor, near the front of the ship. The room was clean and in good condition, except for an old, dusty sofa. But my partner tried to sleep on it and found it comfortable. The room was a bit tight for two people but perfect for one. The balcony was the highlight - big enough to relax on. I recommend paying extra for a room with a balcony; it makes a big difference. I saw rooms that had only the illuminated round window, and they looked tiny and dark. The Queen bed was comfy, but the pillows were too hard. The bathroom was extremely small - the toilet was right next to the tiny shower stall, which barely fit me or my partner (both 6' tall). The sink was also very low, making it uncomfortable to use. The bathroom amenities were of cheap quality and had an unpleasant smell. My rating for the room is 3/5. Room service was great - standard twice a day, with extra cleaning upon request. The housekeeper assigned to us was super nice, friendly, and helpful. All the staff were polite and professional. The Italian captain was hilarious - I still remember his unique "Bye Byyyyyyye!" The restaurant staff were great too (There were a few restaurants onboard, and I was assigned to visit the Green Restaurant for lunches and dinners). I especially loved the Filipino manager in the Green Restaurant; she was so sweet and kind. My rating for the staff is 5/5. The food in the Green Restaurant was generally good, though some dishes during the last days were terrible. Desserts were always delicious. The dinner menu had both daily staples and rotating specials. Lunch was repetitive and boring, so we switched to the buffet, which was AMAZING! It had a huge variety of dishes - from freshly baked Italian pizza to Serbian national dishes. The only big issue at the buffet was the free drinks selection. Juices, lemonades, and iced tea - they all tasted awful every single day. And here's why: they mixed them with too much water, which took away all the strong flavors, so every time we basically ended up drinking flavored water. My overall rating for food is 3.5/5. The ship was huge and always ideally clean, the staff really cared about keeping all the areas spotless. I liked the ship's design a lot, and some parts of it looked magnificent! For example, the atrium and the staircase in the center of the ship were stunning. There were so many options for spending time onboard - from relaxing in jacuzzis to enjoying cabaret and musical shows. The daily entertainment program was full of events, both for adults and kids. I tried many different shows, and I liked them all. The gym was nice but small, and the sauna in the men's section was tiny too. The biggest downside for me was the adults-only swimming pool at the back of the ship, which was always busy and noisy,no chance to relax there. The family-friendly pools on the top floor were even worse - always crowded with families and kids. Also,I didn't like that all the jacuzzis closed very early, right after sunset. My overall rating for amenities and entertainment is 4/5. The itinerary was good, with enough time at most destinations. Jamaica and Mexico had great schedules, and the full day on Ocean Cay was fantastic. But George Town, Cayman Islands, was disappointing. The ship left at 4 p.m., and the last transfer boat was at 3:30 p.m., leaving little time to explore. Overall, I rate the itinerary 4/5, with -1 point for the bad timing in the Cayman Islands. Lastly, the Wi-Fi was slow and overpriced. The MSC app had issues, and the Miami terminal was outdated and messy. Disembarkation was strict, and we were asked to leave by 9 a.m., which felt rushed. Overall, I'd rate my experience 4/5. The MSC Seascape offers high standards, and I enjoyed the adventure. There's room for improvement, but I recommend it for families, couples, and solo travelers! read more

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Worst customer services. I was coated three different prices to upgrade my already booked cruise on board for August 28th, 2026 on world America. Rude costumer services and hung up on customer. I was on phone for almost 4 hours to no resolution. Resolution department came sorry we can honor the price which the costumer services coated to me , just to change room .wow never had so much frustration. read more

ONE STAR - BUYER BEWARE: MSC RUINED MY TRIP AND IGNORED ME I had a cruise booked with MSC from May 11-18, 2025, and just FOUR DAYS before departure, I received an email saying the ship was "broken down" and my trip was canceled. No call. No real apology. Just a generic message telling me I had to reschedule. Thankfully, I was able to rearrange my job schedule. But here's where it gets worse: * I had to pay again to rebook. * I was told by my sales agent Alexis Romero that I'd receive a full credit for my original $3,200. * That refund didn't come for almost TWO MONTHS, and I had to chase it down myself. And it didn't end there. When Alexis rebooked me, he left out the Wi-Fi package I originally paid for -- which MSC then charged me again onboard, over $340. I emailed multiple times trying to fix it, but all I got back were automated responses. No human. No solution. No accountability. MSC may look shiny on the outside, but behind the scenes it's chaotic, careless, and completely unresponsive. Avoid this cruise line at all costs. I'll never sail with MSC again -- and I strongly suggest you don't either. read more

Trip on 08/31/25-09/07/25 Honestly, this was the worst cruise I've ever been on. From start to finish, it felt like MSC doesn't really care about the guest experience, just about packing the ship full. Service was just "ok" at best, but even that depended on luck. For example, the juice machines -- half the time they didn't even work, and when they did, the juice tasted like watered-down sugar water. Not exactly what you want when you're paying for a cruise. The food was another big letdown. The buffet felt like the same thing every day, bland and just "filler food" to keep people moving. Nothing stood out, nothing memorable. It was more about feeding crowds than serving actual quality meals. Sitting down to eat didn't feel special at all -- it felt like a cafeteria at sea. And the entertainment? Basically nonexistent. There were no real shows or exciting activities. The only things offered were little games like "name that song" or basic arts and crafts. That's not entertainment -- that's just killing time. It was so boring people had to try and entertain themselves by playing cards like uno, spades etc........There was nothing fun or engaging to look forward to, which made the evenings on board extremely boring. The cabin was another huge disappointment. It felt outdated, small, and cramped, with nothing about it that said "relaxing vacation." For the price, I expected comfort, but instead I felt like I was staying in an old budget hotel room that just happened to be on a ship. For a company that promotes themselves as offering this premium, international cruise experience, MSC completely missed the mark. It wasn't relaxing, it wasn't enjoyable, and I felt more frustrated than anything else. I came on this trip hoping for a vacation I'd remember for the right reasons, but instead I'll remember it as the cruise I wish I hadn't booked. Bottom line: I would not recommend MSC Cruises to anyone. Save your money and look at other cruise lines that actually deliver on service, food, entertainment, and comfort. read more

amazing ship Seascape and very good service food delivering Frezer Barbosa and Sherwin Velasquez these gentelman were our servers bands playing live were amazing too KAsia Schubert great violinist I recommend this ship and MSC company to all read more

Excellent customer service on the seaside they tooscustomer inquiry to heart every aspect of the trip was a please Gian was a great server and Raymond's attention to detail as a room read more

1 positive. The housekeeping for the room and ship is excellent. That's it. 1. Mystery charge on your bill from day 1. Turns out it's an automatic $17 per day charge for guest services. I asked if the cruise line takes a percentage or is it 100% for workers. MSC takes a cut. Had it removed and tipped housekeeping directly. 2. Large selection of room temp food. Never hot. 3. Unparalleled grifting:convenience store does not sell bottled water or non-alcoholic beverages. Because the cruise line charges for that. Soda is not free with your meals. Bring a thermal tumbler and get ice/water from the dining room. If you want ice for that ice bucket in your room-housekeeping comes, takes the bucket and gets ice. No dispensers on any deck. 3. Worst ship casino odds ever. No clothes iron, in room, pay service only. Avoid this cruise line. read more

Just finished a four-day cruise to Nassau and Ocean Cay. The ship and crew were fine, along with a few excellent evening shows. My beef is with booking a cabana on Ocean Cay. We were in the Yacht Club portion of the ship and decided to reserve a cabana for our day on Ocean Cay. We went to the Yacht Club Concierge counter and inquired the prices for the cabanas. The young lady there said ocean view cabanas were $150 and the beach front cabanas were $500. My friend Cody and I both asked again the prices and were told the same. We requested the ocean view and agreed to $150. Signed the form and got the ticket. The next day we went to the cabana and spent about 4 hours there. Upon returning to the ship I checked my MSC "billing" and saw the charge for $500. The young lady apparently signed us up for the beachfront cabana when we wanted the lower priced cabana option. Upset, I visited the Yacht Club Concierge desk again and spoke with a gentlemen, who conformed we were booked for the pricier cabana. He said they would look into it. Nothing happened. Went back with my friend the next day and spoke with another woman at the Yacht Club Concierge desk, who after hearing of the alleged "bait and switch" deal said she would contact her supervisor and that I would be contacted to discuss what could be done. I never received any contact back from anyone at MSC. Be weary of this bait and switch. I assumed that since my friend and I both heard the original pricing and we both requested the lower priced option that we would be fine. Not so. I can't say I'll never cruise MSC again, but I feel horrible after this deceitful move and really expected some corporate person would reach out to me to resolve. I will share this horrible tale with family and friends for some time to come. Wayne B. Excursion # OCC17YC read more

MSC Cruise - Cabana I did not order - Travel Services Near Me - Fort Lauderdale, Florida

Subject: 2-Stars for the Amazing Crew, 0-Stars for Billing & Customer Service I want to start by saying the crew on this ship was absolutely awesome. Our cabin attendant was incredibly responsive and friendly, and every staff member we encountered was wonderful. They are the only reason this review isn't one star. Unfortunately, that positive experience was completely overshadowed by MSC's predatory billing and non-existent customer service. Once the cruise was over, I discovered multiple unauthorized charges on my bill. We were charged for beach towels that never left our cabin (we brought our own) and hit with "foreign transaction fees" that shouldn't exist, as our credit card does not charge them. Worse, we paid $39 PER DAY for an internet package that was a total scam. It was spotty when it did work and completely unusable for most of the trip. Paying for a service that isn't provided is theft. The food was mediocre at best and the entertainment was forgettable, but the real insult came after the cruise. When I contacted customer service to dispute these clear billing errors, I was completely ignored. They have made zero effort to correct the charges. It's clear that once you are off the ship, MSC does not care about you. You may think you're getting a bargain, but be warned: they will nickel and dime you at every turn and will not help you when they make a mistake. We will not be sailing with MSC again and I would not recommend it to anyone. read more

My family and I were celebrating my moms wedding and we chose to travel with MSC cruises. The entire experience on MSC was so much fun! We arrived on July 16- July 20. The wedding was on the beach at the Bahamas. The entire trip was filled with lots of activities, good food, spa treatments, and family time. I was always able to find something healthy to eat which was really important to me. I tried the pink Himalayan salt room, spa treatment, sauna, gym, and studio to practice yoga. The man who helped us plan everything was really invested in making sure that my mom was fully happy with her wedding. P.S. I caught the bouquet at my moms wedding! Maybe the next MSC cruise for my family will be *my wedding* read more

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This is my first time in MSC Cruises. I am a frequent cruiser. Royal Caribbean is my favorite cruise line. I have been on Carnival, Celebrity and Princess. I was very concerned about MSC due to all the bad reviews. I stumbled upon Instagram posts of "The Yacht Club", their ship within a ship concept. I didn't see many bad reviews about that. MSC prices are affordable even in the yacht club. The price difference between the interior cabins and balcony were about a thousand so we chose to stay in the interior cabin which is the cheapest room in the Yacht club. The cruise my friend and I went on was a 4 night cruise to the Bahamas, starting at Port Canaveral on the MSC Seashore. Port canaveral is about 45 minutes away from Orlando Airport. My pre set arrival time was 1130a.m. I took my chances and arrived at 930a.m. That was a bit too early. They don't let anyone on until 1030a.m. nonetheless, as a Yacht club member they had designated waiting areas and butlers to serve you. The Seashore is a newer ship. It is massive! It is elegant with Swarovski staircases. It is beautifully designed. There is always someone cleaning and sweeping. Their elevator was the biggest complaint that I heard. I walked the stairs. You are supposed to press the floor and it tells you which elevator to go to but you could wait a very long time for it. The service on Yacht club was impeccable. Everyone greets you. You get whatever you want. MSC has thought of every detail. Even on the regular part of the ship, staff were very friendly. The Cruise Director, Dr. E did a great job of keeping people entertained. The shows were pretty good, surprisingly. I ate all my meals in the Yacht Club, so I can't speak for the general areas. I ate at the YC dining room and their buffet at the pool. I also ate at the Ocean House on MSCs private island, Ocean Cay. My favorite was their pizza. I had a pizza delivered to my cabin. It was hot on arrival. It took about 20 minutes to make. They put ham and arugula on top. It was so good. The crust was crispy and thick. I also liked the crab ceviche in the ocean House. The crab was marinated in lime juice. Finally, in the dining room, my favorite dish was their filet mignon. Other regular cruisers recommended it to me and they were not wrong! It was cooked to perfection. I would definitely cruse with MSC again. I would stick with the yacht club as it was the best experience! read more

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DO NOT BOOK WITH THIS CRUISELINE. i booked in February 2025 for a cruise in November 2025. Total due by August. In May there was a death in the family and we (10 people) had to cancel. i had 3 of the people under my account & paid deposit. now as of september 30th have not recieved refund. i have called numerous times and am told the same thing, it will take 10-14 days. I have expressed that i was concerned that it's been 5 months with no refund & they have no answer for me other than "10-14 days" it's been months. They won't even offer credit for inconvenience. Today is 6th time i've called in september and was denied credit and not given any actual updates on the status of my refund. SCAM ARTISTS, we were suppose to cruise in 2026 and since then have had to hold of on any further buisness with this cruiseline. And yes i am a voyager member!!!! they are the WORST! read more

I really used to love MSC Cruises but I drove all the way 2 1/2 hours booked a hotel room to go out to Cape Canaveral. No one told me I couldn't get on the ship without a birth certificate and my passport. I just expired. I had every kind of ID on the US citizen. My friend got sick and never gave me the money so I paid for two people and no one went on the cruise and they won't offer me even a small credit. So I'm out over $700. They were not very helpful in any way shape or form it took some phone calls to get denied any credit. Never again. read more

This review is for the MSC customer service call center. A few days ago, we booked a cruise for this coming November. I had logged into my MSC account in order to get the 5% off since I am an MSC Voyager club member. I had emailed Customer Service when I did not see my voyager number attached to the booking, and they had let me know That in fact, my voyager number was not associated with my account so that I should make a new account. I made the new account with my voyager number attached and I proceeded to call the MSC customer service call center. The woman I spoke to was incredibly unhelpful and not very empathetic to my situation. I asked her if since it was an innocent human error, we could get the 5% back applied on my credit card for our booking. She said that, although we would still get the points for the booking, since we decided to pay in full instead of in installments, even though, mind you, The credit had not even shown up on my credit card yet, that there is no possible way we could get a refund, she said they used to do this in order to get the 5% back to people that made simple human errors, but they don't do it anymore. What a bunch of nonsense. I cannot believe how I was treated. read more

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This specifically pertains to my sailing on the MSC Seascape from August 3rd to August 7th. TL;DR: The MSC Seascape was not a perfect experience, but it was a very good experience and I will be booking another cruise with MSC. The biggest thumbs up is Ocean Cay. The private island is amazing, and it's a very warm, calming, relaxing environment with plenty of great ocean and sand to enjoy. I genuinely would not book MSC in the Caribbean unless they visited Ocean Cay in the process. Next time I'm doing an all day umbrella rental and maybe some snorkeling gear. Would highly recommend. The biggest thumbs down was that the communication on board was not good. We prepaid the Welcome Aboard specialty dining, but were never given an opportunity to reserve a table for it. It even said that it was supposed to be for the 2nd night of the cruise on my personal agenda. Come to find out that no, it was for the first night. They were willing to refund my Welcome Aboard package, but we spent 10 extra dollars for the standard Specialty Dining package. This also took a lot of conversations and headaches to sort out. The refund also came about 24 hours after we were billed for the standard Specialty Dining. We additionally had an excursion we wished to cancel the night before Ocean Cay. We were told that we could get 50% refunded but we'd need the physical tickets that had yet to be delivered. This was fine, but when I later came with the physical tickets, I was then told no refund could be processed and that no one would have told me the first piece of information. When I provided the name of the previous Excursion employee, they had to talk to the manager and eventually gave me the 50% refund. While I'm not upset at only getting 50% back, the arguments and being told multiple things was a major problem. ... So turns out that there's a character limit to yelp reviews, and I hit it. Cliff notes of my more minor praises and complaints! Thumbs Up: - Buffet is 90% good! - Service was very good on board, waiters/cleaners are great. - Pasta in the MDR is good. - The boat is gorgeous and feels opulent. - Musical productions are good! Thumbs down: - Bread rolls are pretty bad. - Red meat is largely bad. Avoid the NY Strip. Veal Ossobuco was fine. Butcher's Cut is probably good, didn't go. - Buffet pasta is hit or miss. - Arcade is a joke. - Some issues with ship design. Deck 16 creates a sauna in the front half you have to walk through to get to the buffet. Deck 18 is pretty narrow to get to the main pools and water slides, the easiest way to get to it seems to be through the arcade. - Somewhat limited drink variety. Overall, a lot of the Thumbs Down items are just me being bitchy or nitpicky. While my next cruise will involve far more fish and chicken and far less red meat, I'm certain that I WILL book MSC again. read more

Our family booked a reunion on the MSC Seashore with the MSC Yacht Club. The extra expense for the Yacht Club was supposed to have a dedicated Butler as shown in the picture. The captions under the pictures are a direct paste from the MSC website. The dedicated butler was NOT provided. I notified MSC of the following concerns: 1. The Yacht Club did not provide a dedicated Butler. 2. The sofa bed in the room was not closed each day. 3. A member of our party was not allowed to enter a restaurant to join other family members who were awaiting her presence. The staff was rude. 4. Some of the Yacht Club restaurant's food was overcooked. 5. The elevators were a nuisance as you would receive an error, or their system algorithm assigned specific elevators causing delays. 6. The included Wi-Fi was spotty and didn't appear high speed. 7. On the last day, the Yacht Club restaurant was out of orange juice and other breakfast items. 8. We were rushed off the ship on the last day. After contacting MSC, the only remedy they provided was a 30% credit to cruise with them again. I responded that they missed the point and that I would not cruise again. Noone called me personally. Everything was by email. The Better Business Bureau (BBB) rating for MSC is a "F". You should read some of the complaints it was give you second thoughts. Based upon the extra cost, and subpar experience, I cannot in good conscience recommend sailing with MSC. Look at the BBB negative reviews. read more

MSC Cruise - From the minute you step on board, your dedicated butler will be by your side for a memorable experience. - Travel Services Near Me - Fort Lauderdale, Florida

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I put a deposit on a cruise, had to have surgery so I canceled. Asked for my deposit back, 3 weeks ago and now they're asking for my credit card info. I told them I wasn't comfortable giving that out and she said, I couldn't get my refund. What? read more

Sailed on MSC Seaside 7/30/23 I like everyone was lured in with the cheap price and the kids sail free promo. I did a lot of research and went in with low expectations. Some of the rumors are true, other parts of the cruise were actually pretty good. Pros -Ocean cay is awesome -shows were surprisingly really good -ship layout provides lots of open space Cons -Communication is terrible. There is contradictory information all across over. The crew doesn't want to handle issues. They just tell you what you need to hear so they don't have to deal with you. They are so unorganized with everything. -Not enough outlets in the room to charge multiple devices. -Things weren't working often ( they didn't have ice for the first day and a half) -there was no water on their private island - since failing health inspection a few months ago there are still many cleaning issues Overall I will give them another chance. read more

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As soon as I got back home yesterday from my first MSC Cruise, I deleted my Carnival app and my Royal Caribbean app. Now you know how serious I am when I tell you that I'm going to share with you a big secret... MSC rocks! I have been cruising ever since I was an entertainer back in the '80s and then started going with my kids when they were young and still enjoy a cruise today. Some people think it's weird, but I even enjoy cruising by myself. I love the idea of a few days of solitude, never having to make my bed, never having to cook or clean, seeing shows, beautiful scenery and being offered numerous activities for one price The part that has made it a bit frustrating for me in the past was that I sometimes travel by myself and cruise lines require two people or two price occupancy and so I pay double all the time. It pisses me off but what can I do? And so I decided when I started planning for a solo cruise this time just to see if there are any cruise lines that would not charge me double for single occupancy. I came across MSC and heard they are trying to break into the American market and so I did some searching and discovered they had a four-day cruise out of Miami to Nassau during my spring break at Elon. I'll be damned, but when I entered I was traveling solo, it was only charging me my fare for the room and not double. Could this be? Sure enough, they were ready for my down payment of a balcony state room for 5 days and four nights for $600. Can you believe it? I pushed the confirm button, paid my money and with tips and tax i had a whole balcony cabin to myself for $750 I did research other reviews and it was always a mixed bag but I've learned through Yelp, the best thing to do is to go and experience it for yourself We have a winner here folks. It took me 15 minutes to get on the ship rather than a two hour wait at Carnival. I got into my room immediately rather than waiting for several hours with Royal Caribbean. The line is Italian-based so every meal had some kind of pasta. You know I was in heaven! I had choices every day including lasagna, baked ziti fettuccini alfredo, chicken parmesan, and frute de mare. I was in heaven. And unlike Carnival, where you wait for 15 minutes to get one slice of cold pizza, here at any given time there were five pizzas of all types out for your taking. I had a ball!!! What also shocked me was how good the entertainment was. The dancers were incredible, the choreography was amazing, beautiful sets and costumes and wonderful singers who performed with passion and joy. Joy. It was a pleasure to watch. I had dinner with one of the entertainers in between shows and was happy to share my positive comments. Although there are plenty of activities at night, my favorite thing to do after the show was to get a slice of pizza and a dessert and a drink and go back to my room and sit on the beautiful balcony and listen to the water and feel the breeze on my face. When I would get tired I loved going to sleep with the balcony door open and drifting off with the sound of the waves rushing by. Unfortunately, because of the weather, we were not able to take the tender to their private Cay island and in return we were all offered 50% credit on our cruise fare for another cruise. I'm in! This line is so affordable that I may even book myself a suite one of these days. I've always wanted to try it, but it always seemed out of my range. MSC may be the one! On the final day I was not rushed off the ship and when I decided I was ready to go, it took me about 10 minutes to get off. Also unbelievable. Contrary to online comments, I found all of the staff very lovely and professional and although I was the only one dressed in a sport jacket in the evening, people took a little more care on how they looked. When you are on Carnival, it looks like everybody is walking around in pajamas no matter what time of day it was lol. My only criticism of MSC would be their drink packages. There was no option for soft drinks only. I think they are used to their European market where sodas are not as popular as in the United States. I did not want to buy a package that forced me to drink specialty coffees and non-alcoholic cocktails etc. All I wanted was my Diet Coke so I just paid as I went. A beverage plan for soft drinks only would be greatly appreciated. Other than that I thought MSC was spot on! So out with Carnival and Royal Caribbean and in with MSC. I'm impressed, I'll be back and I really appreciate you are being sensitive to the solo traveler. It makes all the difference in the world. And any ship that serves me pasta three times a day is all right by me! Happy sailing and Bon Voyage!! read more

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Never again MSC Cruise lines. Our experience on MSC Seaside was extremely disappointing. The staff, from bartenders to restaurant(not our waiters ) and reception managers, were highly incompetent, unresponsive from professional perspectives.There was a consistent lack of professionalism and care for guests throughout the entire cruise. The food quality was below average except first nights prime rib and Greek salad was superb. But the buffet on 16th floor and buffet on 8th floor marketplace offered low-quality products and lacked any variety--every day, the same limited options were served. Even the pizza selection was under expectation for an Italian cruise lines. Although the bakery was really good on morning croissants any baking goods. Despite being on a cruise, seafood was selection on buffets was very limited but cooked as international cuisine. We had 7 days ve western Caribbean cruise. The best aspect of the cruise was the housekeeping staff Ryan and our waiter Racsky and busboy Ahmad at table 526 was amazingly professional who did an excellent job maintaining the cleanliness of the rooms and the ship. Our main problem was that our hard case luggage was destroyed during the delivery to our cabin. Hotel service was very irresponsible with the case. They offered $60 than $80 then $100 cruise credit. I asked them to get me a luggage from their port agents which was denied. This is a horrible experience for someone who worked in service industry over 40 years and 6 on those years were in cruise line industry. Anyway their arrogance approach is still is on and I am very tired of dealing with ignorant stupid unprofessionals who do not deserve to be in hotel services. For the price we paid, this cruise was far from worth it. I would not recommend MSC to anyone expecting a high-quality experience. Just keep your expectations low with this cruise line. One star for the lowest rating and other for the cabin stewards Ryan and dinning room staff and manager Stellio read more

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Just returned from Port Canaveral 8 day cruise. The communication was horrible. The toilets broke down and none of staff seem to know although they locked the stalls and allowed us to stand in line as if someone was in the bathroom. The front desk supervisor Christopher was rude, nasty and arrogant. The rest of the staff was nice and engaging. The food had plenty of variety read more

The one star is because the ship is absolutely beautiful, but this is going to be a very long review. I initially booked the ocean view room, then upgraded to the balcony deluxe and purchased the Wi-Fi package in a complementary bottle of wine. We get to the room we're very excited about the upgrade. It came with a mini bar fully stocked. Lol. Which I was under the impression came with the upgraded balcony deluxe room. It doesn't don't touch anything in their refrigerators. So I'll bring that subject up here in a little bit. Let's talk about the food by appearances. The food looks really good. We sat down at our 9 PM dinner at Loggia and my son ordered the meatball for a starter after sitting in the chaotic dining room for 25 minutes waiting for our meal to begin coming out. My son bites his meatball and it looked amazing so I said give me a bite and he passes his plate to me and I immediately see that the big 3 inch meatball is completely raw inside not a little bit completely raw so we get the attention of the waiter. Let them know. He's shocked he takes our play over to the little table area and someone takes a picture of it and then they come and ask us what we'd like to replace our starter wig. The French onion soup was gross so then for the entrée gross again everything looked amazing but they're cuisine their recipes or what have you are terrible overall full quality terrible. Then let's talk about the mini bar so my bad I guess, but since I upgraded to the balcony deluxe, I was pleasantly surprised to find the mini bar stock with four sodas, two containers of peanuts Pringles, four sodas, and some alcohol. My kids dug in right away and ate the Pringles peanuts drank the four sodas I didn't think twice of it. The mini bar was actually not working or keeping anything cold as I was trying to put some things in there and I had called guest services and said hey the mini bar is not working. It's not keeping anything cold well later on that night, several hours later, our maintenance man come back down with a new mini bar. Well, I was happy about that and I decided to put the drinks that we had purchased in there too come back a few hours later. Drinks are still not cold so we walk up the guest services. Explain the minibar how it wasn't cold they come and replaced. It still wasn't cold and he said he was going to get someone to look at it so me and the kids go about our business and then I noticed a charge for $78 from the mini bar and I'm like what the hell so I go back to guest services and want an explanation for this church because I feel like they're charging me for the mini bar no it turns out of course they're charging me $78 for four sodas one can of Pringles and one can of peanuts that my children had eaten, but I guess services would not give me an explanation of that $78 charge. They were making me wait at guest services at 9 o'clock at night for the room attendant and her supervisor to come to guest services and explain to me what that charge was for and I told guest service is Jeff. Tell me they said please wait here ma'am. Your room attendant is on the way so I told my children who were standing there with me to go to the room and get dressed because it was 9 o'clock at night. They were wet and cold so my children went to the room to get dressed, I'm still waiting at guest services and my son tells me that the room attendant and her supervisor came in the room while they were in the room to lock the mini fridge now keep in mind I'm at guest services waiting for them and they know it. They have no idea. My children are in the room so they decide to go to the room first to lock the mini bar before they come talk to me while my kids were in there. My kids told him to wait for my mom, but they forced their way past my children while I was not in the room and locked the minibar which I'm going to file a formal complaint about that my son is 14 FYI, so during all this time, I'm locking the refrigerator while my kids are in the room. I am still at guest services baffled why I'm being charged for the mini bar while they get there and explain to me that those charges were Lacarte for the items that were in the refrigerator. I lose my shit very upset. There's no signs anywhere in no verbal communications anywhere about the mini bar so I get back to my room and find out they had entered the room with my children in the room to lock the mini bar thank God I didn't touch any of the alcohol or anything like that so I'm asking me is a big fat zero when it comes to food service and how they nickel and dime with surprise charges lastly, they don't break down the charges so you just get charged a certain amount to your debit card at the end of the day with no explanation no breakdown of charges anything so I have two charges both 147 and 130 and I can't count for the purchases that I've made so they could be charging me for anything. You really don't know what you're being charged for because for severa read more

85 year old accidentally books a cruise 1 August instead of 11 August, calls hours later, as soon as office opened (no international office can access uk bookings despite all attempts), to explain and ask to change within hours of booking, and happy to pay more. 4 people gloat stating terms and conditions (easy to say yes as there was availability), and refuse to accommodate 85 year old who is in Australia and unable to make it for the 1st August cruise with her Diamond member son. Last MSC cruise we took we left early in any case, and also had a cabin empty they refused to refund despite agreeing to do so, so goodbye MSC, great call to lose thousands of dollars a year APPALLING! read more

MSC cruises left me at Rome port, in the dark at 8pm with no money. I had a new passport and had been robbed the day before. They refused to honor the new passport and let me sit there for 4 hrs when they left. I refused to leave when they were closing up the port, I told them to call the police, only then did they call the port agent, after I pleaded all afternoon for someone from the ship to come off and explain while I was denied and destitute. The port agent lent me E50 and drove me to the train station to fend for myself. If they had called the port agent at 4pm maybe she could have convinced an MSC rep to come off. No one listened to me and no one cared. MSC Sucks big time. read more

I just got back from the MSC Meraviglia and I have only good things to say. Firstly the food. Food was absolutely amazing! I truly don't see where the bad reviews for the food come from. The lobster in the main dining was wonderful. The activities and entertainment were also wonderful. It is definitely worth it to spend the 18 bucks to see house of Houdini and rock circus. They were the 2 best shows onboard. The activities crew were also amazing. They made you feel welcomed and i never found myself with nothing to do. This was my first msc cruise and definitely won't be my last. Especially for the price, msc is the best cruise line out there read more

MSC Cruise - Lobster and shrimp in main dining - Travel Services Near Me - Fort Lauderdale, Florida

If I can give zero for the rating I would horrible cruise my closing bill was zero they charged me twice for the same thing and additional $351 the food was not good the people was rude the kids was called racist names not a good experience let's not talk about how they charged you for water and juice regardless if it was all inclusive or not read more

MSC IS A SCAM My cruise was paid in full. 4/4 check in process complete on the official MSC app and official MSC website. Boarding passes printed. On the morning of embarkation day my account, on the app and website, said booking not found booking number invalid. I was instructed to call customer service per the app and website. I was told my reservation was canceled less than 24 hours before sail date. Date and time of cancellation is while I was en route traveling. I was told someone must have used my password and canceled and it was not MSC's fault I compromised my account. This is not possible. When I asked why I did not receive a cancellation email I was told I would receive one once the cruise ended. When I asked for a cancellation number I was told these are not issued. When I asked for the IP address of which they cancelation was made from I was told they were not privileged to this information. Per your customer service representative, Kevin, the only way to reinstate my booking was to pay $150 per adult and $75 per child, which I did. My booking was reactivated, the app and website again showed my reservation and I was able to complete the embarkation process to board the ship. Either MSC is scamming their customers or your cyber security failed and your system was hacked. Either way, I want this issue escalated fully and am demanding answers and a refund of the additional $450 I was forced to pay. I emailed billing records from either your company or your hacker to your post cruise customer service email address. This is a complete and total failure of a company so desperately trying to compete in the American cruise market. read more

The customer service is horrible. We cruised with another couple. We bought upgraded internet fir over 300.00 prior to the cruise because it said it would be 20% more on the ship. Once on the ship, our friends upgraded to the same internet for 12.00. I cannot get a supervisor on the phone because "they dont talk to people". You have to use an email and they basically tell you too bad for you. I have emailed 1 time a week for the past month with no response. They just dont care about keeping customers. read more