Everyone was welcoming and very pleasant. Treated Toby with gtrat care. It was my first time visit…read morebut they took care his ear infection I was a little overwhelmec with buying their dog plan. But overall was a good experience.

Wonderful from the minute I made the phone call to bring our kitty in. They made it so easy and…read morestress free. we've got him home and on antibiotics and he's already doing so well. staff were all kind and thorough and all around wonderful! highly recommend

We have moved from the U.S. to Canada and needed a new vet for our dog. We have not needed a vet…read morejust yet, but I walked in without an appointment just to scope the place out. Kirsten met us and she was so friendly and ready to guide me through starting a file for our girl. Absolutely great customer service, friendly, efficient, and even called another person to meet our dog to make her feel welcomed.

Stoneybrook Animal Hospital abused my kitten!…read more My kitten Cheeto was neutered on Dec.12, 2017 and this is this terrifying story. Cheeto is an energetic kitten who loves to play and only cares about getting food. He is the perfect addition to our petless home in July. He gets along well with young children and purrs loudly when you pet him. I had my reservations about having my sweet young kitten neutered. He had not started spraying, he does not get a choice in his fertility and he isn't too aggressive. A cat is not allowed to eat or drink 12 hours before undergoing surgery. We diligently kept food and water away from him to prepare. His appointment was for 8am and we were not able to pick him up until 4pm. When I got home, I was horrified to discover that he had not had anything to eat or drink that entire time! I couldn't imagine the amount of distress he was going through trying anything to just get a drink of water! If you're running a business, it may be cost saving not to feed your furry patients but not even water is downright cruel. It was no wonder that when he got home, I found his entire face to be swollen, BLEEDING and cut in two places. The hospital's only explanation for our family was that he did not like the cage. My poor sweet kitten was trying desperately to escape the cruelty of these careless veterinarians and he was so desperate he was willing to hurt himself. He was alone, scared and had no one check on him throughout the day to make sure he was ok. Cats can't talk. He can not get therapy if he has PTSD from this traumatic experience. I am scared that he will be skittish and not himself because of this hospital's carelessness. When we called the hospital, they assured us that they were checking on Cheeto every half an hour and blamed him for being aggressive. At no point did anyone even apologize. How can any employee watch a kitten struggle and hurt himself and not try to help? It doesn't matter how many times you check up on him, if you don't do anything about it! Please share this message with your friends so their pets will not go through the same thing! STOP ANIMAL CRUELTY - NEVER GO TO STONEYBROOK ANIMAL HOSPITAL AT 620 Fanshawe Park Road E London, ON Go to this link if you would like to support me in the fight to stop this place from abusing animals. http://ontariospca.ca/what-we-do/investigations/report-animal-cruelty.html

I have gone to them for a couple decades now. professional and friendly. my dogs love them and are…read moreeager to enter the building

I would not recommend this clinic. We were away on holidays and our dog had diarrhea, so the pet…read moresitter contacted our vet. They did not see the dog, but asked our sitter to drive in to London to pick up a medicine. She did, but the medicine did nothing to stop the diarrhea. Two days later, the dog sitter brought our dog in to be seen, three more medications were prescribed. Our bill, when we got home was $705.27. When I went in to discuss the situation, the vet was very defensive. She spoke rapidly in a louder voice than was needed and refused to even consider my questions. At the end, she told me that she didn't want to continue our relationship and that I needed to find another vet. That was certainly the conclusion that I came to as well. I thought the bill was way out of line, but I paid it.

5 knowledge and compassionate Drs. Everyone is so pleasant and willing to help…read more I will be going back when I get my next puppy. My daughter and I both see Dr Shearer.

My Zevah loves Dr. Stewart, she is afraid of most men so this is a big deal!…read moreHe is so good with her and is very thorough. I never leave wondering why I am following a course of treatment because we were rushed out to get the next animal in! Zevah is an A.R.F. RESCUE DOG, this animal clinic is active in the fight to save animal life with ARF, I am thankful we have this clinic. We have been going there since 2006 when we moved from London, other vet's in this area (i live in Newbury) are super high priced and have very poor and sometimes dirty facilities, I drive 40 min to go to this clinic!!!

I have been to a few different vets over the years, but once I found Matthew's Animal Hospital, I…read moreknew this was the one I wanted to stick with for good! The staff is incredibly kind and wonderful with the animals--even the aggressive ones. My cat Jiro is an absolute angel at home, but he has strict boundaries and gets very aggressive when the vets try to do their work. This had been a problem with previous vets, which resulted in Jiro receiving very little treatment. Matthew's Animal Hospital was willing to work with us and took extra effort to ensure Jiro stayed as least stressed as possible so he could tolerate much-needed exams and treatment. You can tell they genuinely care about every animal they treat. I know veterinary care is expensive everywhere--but for good reason. If they could make it cheaper, they would. Matthew's Animal Hospital's quality of care is well worth the price, and I don't think they're more expensive than any other vet. Bottom line: I couldn't recommend them more. 10/10!

$600 for a male cat to be neutered and $115 for every exam and consultation. They are out to lunch…read more Most vets charge around $200 for a male cat to be neutered. Or for the low low price of $1200 you can get your new kitten all their shots and neutered. Insane they charge people this much absolutely disgusting

Fabulous staff and vets. Been to two other vets in the city who were too "busy" and wouldn't spend…read morethe time to explain what was wrong with Sammy. Finally a place that took the time to explain what was wrong, what to do, and what to expect. Sammy and I thank you! Pat

I was referred here by my neighbour who has been going there for 27 years. She'd gone on about how…read morecaring they were and I have to agree. I brought my new puppy here for his first shots and was very impressed with all the staff and the doctors. It's been over a year now since I first came and I could not imagine a better place for Major. He's always happy when he comes in the door. Maybe its the treats he gets! Very caring and compassionate. They explain everything they are doing and why, and I am always told about the cost up front. What lovely people at Oakridge!

Highly recommend! I've been a client for over 17 years…read more Drs Lucas and Kennedy and their team have been so kind, compassionate, knowledgeable and have displayed nothing short of love and care for our dogs over the years. I have not had a visit, even in the most stressful of times, that I haven't felt heard or supported. They have gone above and beyond on many occasions. I trust everyone on their team and appreciate how they will offer cost effective options when available. Keep up the great work and thanks to all for taking such great care of Bo and Harlow over the years.

10/10 recommend this veterinary hospital. My top two favourite vets here at Dr Lucas and Dr…read moreKennedy. they also happen to be the owners of this establishment. they are hands on, knowledgeable, helpful, caring, insightful, and hire the most amazing staff members. everyone from technician to front desk is fabulous and knowledgeable. they never give improper advice and ALWAYS speak to one of the amazing veterinarians on duty to give the proper medical advice. there is a reason they get London people choice award for veterinary clinic, year after year. I could go on for hours about them but I'll leave it at they are fabulous, wonderful, caring, clean, thorough and fair. I will forever come here and have been since 2013 when I moved to London. my husband and his family have come here I believe since the 90's with their FIRST family dog. they remind me of my previous clinic I went to and worked at. it feels like a family atmosphere not just patient client relationship.

Dr.Chin and his team are hands down the best place you can take any of your fur babies. I've taken…read moremy dog Rex to Dr.Chin since I first got him as a puppy, and every time they go out of their way to make sure they take care of his needs, but also mine. Dr. Chin takes the time to go over all the options with you so you can make an informed decision and doesn't make you feel rushed or pressured like other vets can. I know they genuinely love animals and you can see it in everything they do. There is absolutely NO ONE I would trust with Rex besides his team to care for him. Rex LOVES going there because of all the snuggles and attention he gets. They knew how upset I was when he had to get neutered (I called them crying the day before) and they took the time to make sure I felt supported and okay too. Rex has a stuffed dinosaur he has had since he came home as a puppy he loves, and they made sure that was with him the entire time after surgery and had it right beside him in the bed afterwards. I was very nervous he'd be stressed as he's never been in a crate, but they made him totally comfortable with blankets, a heat pad, and his best friend (the dinosaur) beside him. The day of the surgery, they actually sent me a video message of Rex with a voice over saying "Hi Mom. I love you. I did great in surgery and they're taking great care of me. I miss you and can't wait to see you soon." The fact they cared enough not only to take good care of him, but also me just shows why this is a one of a kind place.

Worst experience I've ever had with a vet. Took our Great Dane in to get neutered. Had a pre-op…read moreappointment that allowed them to get his weight, and blood work. They then drew up a quote for $440 for the surgery and pain medication. This quote was based on the information they gathered. We returned 2 days later for the surgery. Our dog ate his last meal the night before at 6pm, and was without water from 10pm. He had nothing else in his system. Apparently, just after we left the office from dropping him off, he threw up. He proceeded to throw up 4-5 times at the office, pre and post surgery. The vet did not think it important to call me and inform me of this. They called me 2 hours early to pick him up, as he was whining. When I paid the bill, it was now $520- as they said with bigger dogs, they need to administer more pain medication- what was the pre-op appointment for then? That I paid $100 for? After I paid the $520, I waited for my dog to come out. Before bringing him out to me, the vet tech came back and let me know that he had just thrown up again, that they gave him more medication, and that I would have to purchase special food for him- $90 additional. I didn't question it, I just paid and wanted to get my dog home. When we got home, he threw up getting out of my vehicle, and again in the house. This is when I got concerned. The food that was thrown up in his bile was not remotely similar to food that we feed him. I took his food, put it down next to the vomit and snapped a picture. I called the vet to discuss my concern. Instead of taking responsibility for the concerns, the clinic immediately blamed me. They said that my dog could have gotten into something at home. We have no other dogs in the neighborhood, and have our dog on a very specific diet. The vet claimed with 100% certainty that no one at the clinic would have fed him. There are no monitors or surveillance to confirm this. The vet was also not present for the entire time my dog was there. I am disgusted that they wouldn't take responsibility for the care of my dog while I left him there. I would NEVER trust this clinic. If something goes wrong, they will blame you. This is a family member that you're dealing with- one that can't speak for themselves. Don't take your animals here!!!!