I scheduled as a new patient but chose not to move forward after reviewing the paperwork and asking questions about a billing policy that I believe patients should be aware of before starting care. Their new patient paperwork states that a $100 "Administrative Fee" is due at the time of evaluation, is not billed to insurance, and is charged "per case." I was told over the phone that different referral areas, such as cervical spine and lumbar spine, could be treated as separate cases. When I called for clarification, the office confirmed that this fee is for internal administrative tasks such as maintaining the patient profile, correspondence with doctors, referrals, and related office communications. They also confirmed it is charged in addition to insurance copays/coinsurance and is not billed to insurance because they consider it "non-medical." Patients using Tricare, Medicare, Medicare Advantage, or any in-network insurance plan should be very careful before paying this type of fee. For covered medical care, your patient responsibility should generally be determined by your insurance plan/EOB - such as copay, deductible, or coinsurance - not by a separate office-created "administrative," "access," or "per case" fee. Tricare/TriWest specifically told me that both the facility and PT were in-network for my plan and that contracted providers may not charge beneficiaries separate administrative, concierge, or access fees for medical services. The Tricare/TriWest Provider Handbook states: "Providers may not charge TRICARE beneficiaries administrative fees." This is especially concerning for elderly, disabled, Medicare, Medicare Advantage, and military-family patients who may assume that if a front desk asks for payment, they are legally required to pay it. Before paying any separate fee like this, I strongly recommend calling your insurance plan and asking: Is this provider in-network for my exact plan? Are they allowed to collect a separate administrative/access fee in addition to my copay, deductible, or coinsurance? Should I pay anything that is not shown as my responsibility on an EOB? I cannot speak to the quality of the physical therapy itself because I canceled before being seen. But I did not feel comfortable receiving care from a practice that required this type of fee and did not respond to my written questions asking what non-covered service the fee was for. read more

They charged a $100 "administrative fee". Because they accept Medicare, it is illegal for them to charge Medicare patients this extra fee. But the actual physical therapy was OK. It's just their billing that needs to change. read more

I'm very impressed with the care offered by Physical Therapist Gabriel Loza at Webber and Muller Physical Therapy. He has a reassuring and methodical approach which makes me optimistic that my injury will thoroughly heal. read more

From the moment someone picks up the phone (which is immediately, every time!) to scheduling, assessment and treatment, you will get concierge service. I've been to two other locations over the years, trust me, you won't get this there. My PT, Lauren, was the perfect blend of caring and deeply knowledgeable on my condition. She could explain what exactly the exercises were doing for me. I followed her program faithfully, and she built more exercises on the foundation. I feel the best I have since getting diagnosed last summer. read more

Pauline provided excellent care with a positive and encouraging attitude. She was very professional and pleasant. The same can be said for their front office staff as well --Mariana & Katelyn. I highly recommend this business. read more

Dulce Ruiz at Muller and Weber went above and beyond to accommodate us! She was able to get my daughter a new patient appointment immediately when no other PT office could. She efficiently handled our insurance situation and communicated everything perfectly. Thank you so much, Dulce! My daughter was evaluated by Nick, (the owner) for therapy after a volleyball knee injury surgery. She was very impressed by him. He made her comfortable immediately and after evaluation explained his treatment plan thoroughly and concisely. She's very happy to be able to continue treatment here. We really appreciate everything, Muller and Weber!!! Thank you so much! Andrea read more

I've been receiving PT from M&W since my right hip replacement in November! They have been outstanding in facilitating my recovery and redevelopment!! Both the therapists and therapy aides have shown great caring and great understanding of what my body needs!! The front office has been equally professional and caring!! I would recommend them to anyone seeking improvement!!! Patrick read more

I love the staff here. The ladies at the front desk are friendly and remember you and make you feel like more than a number. All the PTs are great, but my guy Gabe is the best. He pushes me even though I'm lazy and never makes me feel bad about it. The assistants are all great and funny their futures are bright. I'm going to miss the pool with Breanna and Travis. At least Paul is still in the office he's the GOAT. Hopefully, I will stop injuring myself or not. Cause 10/10 will return when I indubitably hurt myself again. read more

In February, I broke my femur in a skiing accident in Utah. Muller & Weber had appointments available in Carpinteria, and we signed up. Fantastic!! I can't say enough good things about Megan, Asa, Christian, Josh, and Janet at the front desk. Megan developed a plan that helped me progress through mobility to strength and now, full recovery. She and the other staff were kind, knowledgeable, and attentive to getting me back to cycling and - next season - skiing. I can't thank them enough for the great. care. Highly recommended!! read more

This is the best PT I've ever experienced. And I've had a lot of years of PT. From the front office to the aides to billing to the therapists, all top notch. The owner, Nick Maly, knew when to send me back to my surgeon when an infection developed. Forever grateful. read more

If you've recently had hip or knee replacement surgery and are looking for a physical therapist, look no more! Mueller & Webber is where you wanna be! Nick and the gang will take good care of you. It's in an intimate, 'boutique-like' therapy suite of offices. M & W is conveniently located across the street from downtown Santa Barbara Cottage Hospital. There's plenty of easy, free parking out back, which is extremely handy - what with this rain - and especially if you're still hobbling with a cane. Come get healed! read more

Everyone at Muller & Weber truly cares and dispense only the very best treatments. Even the receptionists are kind and helpful! The team of Physical Therapists and their assistants treat you with respect and attention, and are highly ambitious for a complete & total rehabilitation, even with patients over 80 years old, like me! I highly recommend them! read more

I had a fabulous experience with both the new Carpinteria office and the Aquatic Center in Santa Barbara. All of the employees at the Carpinteria office were professional and respectful of my pain and my needs to strengthen after surgery. I still use the pool in Santa Barbara and love the water temperature and the ability to use the pool. I already miss Janet and Christian and of course Asa and Meghan but I still get to see Travis at the pool and he is great to work with and a true pleasure. read more

Horrible service. Wasted an hour of my time booking appointments and then told me they are not in network for my insurance. Also could not get me in for over two months despite my being in agonizing pain. When I asked who might be able to take my insurance, they hung up on me. I would expect more compassion from a physical therapist. I am glad that I will be going elsewhere for treatment. read more

It's great to get help in such a pleasant setting. I also appreciate the clear instruction. I highly recommend their PT services.

Dulce is always attentive, kind and passionate! She is great at what she does at Muller & Weber. Would recommend over and over again. Thank you Dulce for your hard work. read more

I had the best experience at Muller and Weber physical therapy. The staff was outstanding and super friendly went out of there way to make me feel welcomed I definitely would encourage anyone to check out this place for physical therapy needs. Dulce the receptionist was very caring and so sweet. read more

They are amazing! Ive had a lot of PT over the years and their technique and therapists (Megan and Brianna) at the Aquatics Center have exceeded my expectations and helped reduce my pain from a serious spinal surgery! They're accommodating with scheduling times that work regardless with how busy they are! 100% recommend. read more

Dulce Ruiz is one of the most compassionate caregivers I've encountered. She went above and beyond to research my questions and schedule my appointments promptly. She is as personable as she is professional; an unsung hero in the local medical community. read more

I highly recommend Muller and Weber PT for all your PT needs. The staff was kind, efficient, and helped me to reach all my strength goals.

The bad news is that I have had to go to physical therapy for years due to inherited arthritis. The good news is Muller Weber! Over 20 years they have helped me get through many painful operations and issues. Nickis incredible and really cares. Steve, Paul, Lauren, Laura, Erin (who is leaving to go back to school), Breanna and Travis (at the pool) are terrific Therapists and Aides. Thank you Muller Weber for yers of great care. read more

Nick and team are awesome! Rehabbing from a broken leg and am always taken care of. Easy scheduling and billing with great people all around. Hoping for a full recovery with their help. read more

Over the last twenty years, the great folks at Muller and Weber have taken care of two total knee replacements and one total hip replacement for me. Karin Jones was the in-home therapist after my most recent hip, and I cannot recommend her too highly. In the office, John Muller is absolutely the tops in his field. He's firm but fun, knowledgeable and challenging, and best of all, very effective. If you need PT, this is the place, hands down! read more

I went to Muller & Weber after experiencing back pain from sitting at my office job. I was able to do my appointments during my lunch hour and after about six weeks I no longer had any back pain. I continue to do the exercise regimen that was prescribed by John and haven't had a need to return since. I would highly recommend them to anyone needing PT in the Santa Barbara area. read more

Muller & Weber Physical Therapy - Physical Therapy Near Me - Santa Barbara, California

Fantastic treatment team and incredible billing staff. I was so anxious after my car accident and Nick did an amazing job getting my back well back on track. Kathy the office manager walk me through the whole process and answered my millions of questions. If I am ever in need of physical therapy again I will most definitely be going to Muller & Weber! read more

After a total knee replacement, Karin Jones was my in-home physical therapist. She was at once caring, careful, encouraging and firm - helping me begin my recovery on the right track and at the appropriate pace. PT after TKR is not a cake walk but is essential to regain flexibility and straightening of the new joint. Karin started by making sure I had enough mobility to care for my basic needs at home, then moved to to gradually extend my range of motion and to improve my gait. She added and adapted exercises according to my changing abilities and as my pain lessened or relocated. She also suggested appropriate tools for me (hiking poles instead of cane) so that they would be useful as I improved and am able to take up my previous sports as well as daily activities. Her assistant Monica was an excellent coach, helping me to achieve more than I thought I could. Adam my nurse/case manager was knowledgeable and compassionate, carefully and throughly answering all my many questions about concerns. He also offered valuable pieces of advice which have greatly improved my overall well-being and recovery. I highly recommend this team. read more

Dulce Ruiz makes everything so easy, she truly represents Muller & Weber in the most professional and kind way! I appreciate all of her help and her efficiency, I always ask for her because she is amazing!! Love this place. read more

Good PT, but I had 3 forms of insurance including an accident med pay. Every single visit I was pulled into the Managers office, as all they were concerned about was getting paid. I went there to get better, and all they did was stress me out. They also told me I couldn't get appointments as my Instagram was like.ited. Totally bogus. They refused for me to even receive treatment until these every appointment meeting with the Manager. The receptionist was also completely rude! Would not ever recommend anyone to go here. There are far better PT facilities. read more

I was referred here from my physician, and when I called to schedule an appointment the receptionist was very polite. However, when it came time to share my insurance information and what type of insurance I had, another women abruptly got on the line and proceeded to rudely lecture me for over ten minutes about how my insurance (Blue Shield of CA PPO) was Obamacare. I explained to her that I pay thousands a month for my insurance, that it is NOT Obamacare. I really don't understand this tactic. If you don't take my insurance, just say you don't take my insurance. I don't need a lecture, a rude one at that, about Obamacare and how providers aren't paid enough. Really? How is this prudent to me making an appointment? I didn't create the messed up insurance system, and if your business wants to exclude members of society that need help based upon how much their insurance reimburses providers that says a lot about you. Turns out the rude women is the office manager, so that gives you a clear idea of what this place is like. There are plenty of other physical therapists in town who are excellent, who do take individual plans, aren't going to be unbelievably rude to you on the telephone, and definitely won't turn you away when you need serious rehabilitation help. read more

The expertise, efficiency and friendly calm environment made my experience of improving and making my knee issues functional and pain free. The office is extremely well run. There is very little waiting time and friendly staff helps you set up a working schedule tailored to your needs. Nick and staff are serious and business like , but they always take time to listen to your concerns and explain the necessary steps to guarantee the best results. I have enjoyed every visit and continue to be amazed at the results of my time with them. read more

I received physical therapy for a total knee replacement. The service that I received was OUTSTANDING. Owner/therapist Nick Maly carefully examined and treated the knee in the best possible manner on every visit. I was fully functional in a few weeks and continued for a few additional weeks to get the final" stretching" capability. I found Nick to be very caring and provided an excellent explanation of the "what and why" of each PT exercise. The office is exceptionally well run. They were always promptly available at each appointment; there was never a wait of any significant amount. They have an excellent texting system to remind clients of the upcoming appointment. My Medicare insurance was accepted without delay or question. This is a first class physical therapy organization. read more

I really enjoy the aquatic classes! The facility is great and the instructors are kind and knowledgeable. Hard core balance, What a workout! Definitely going to make it a regular spot. Thank you! read more

I want to thank Nick and the staff at Muller and Weber... I came to them in October with severe scar tissue and many, many problems from a broken neck 14 years earlier. From the very first appointment, I felt comfortable and trusted the protocol given by Nick. From then on I had the best treatment from everyone involved. Massage, traction, exercises, and cold laser has changed my life forever. I was unable to move with knots and chronic pain. Now, I have incredible range of motion and feel fantastic. Every appointment I had was a pleasure and every person I encountered pleasant and knowledgeable. I can't say enough about the the whole experience. They made my healing process an incredibly beautiful thing... Thank you all so much! read more

Great team. Not only is the physical therapy team good, but they offer water therapy which is awesome for those of us with joint problems. And as a bonus they open their very warm pool for water fitness classes at a very reasonable rate. No lengthy memberships... just drop in. Love it. read more

They are the best and kindest people you can meet. Every one of them take the best care of you and your infirmity!

Karin Jones from Assisted Health Care and Muller and Weber was at my house for PT the day I returned from the hospital after knee replacement. She continued to come to my house 5x's a week for the next 2 weeks. PT is hard work but Karin urged me to challenge myself and work through the pain while also offering encouragement. She is extremely knowledgeable and contacted my orthopedic surgeon the minute I had any issues. Knee replacement is a difficult journey and I was lucky to have Karin guiding me. She comes highly recommended. read more