The therapists are amazing professionals and really care about you as a client and a person. The one on one time never feels rushed, and they really listen to get you the best results. Love the gals at the front desk, they are always willing and able help with scheduling and insurance questions. Everyone here goes above and beyond. read more

Very rude front desk. After making sure they took my insurance, they gave me an appt 3 months out. When I said that I couldn't wait that long (I have a prescription for X per week), they hung up on me. I called them back to ask why they hung up and she said, "I thought we were done" I hear great things about the PT's there but their front desk needs to be educated in customer service read more

Providers (therapist) have been great to my father in the past two experiences. Unfortunately the front desk staff/ schedulers definitely need additional training. Three months out for an appointment. Finally get an appointment, then get asked that a family member go with him because they cannot accommodate his language preference (Spanish). This was not an issue during his past treatment period but apparently a barrier this time. Ended up cancelling all appointments. Very disappointing after waiting three months for an appointment. read more

I don't get the multiple good reviews, my experience here thru 2 different surgery/injury recoveries,15 years apart, are both consistently bad, inexperienced PTs that did not help but were happy to charge my insurance. Most recently i got the runaround from the front desk about whether they were in or out of my insurance network, surgeon says they were but the day after surgery the pt place says they're not and therefore didn't schedule my appointment. She refused to call or fax the docs office because I'm 'the patient that wants to be seen'. I had surgery 12 hours ago and this is where the doc sent me, and supposedly you have some arrangement with the 'premier' surgery center when I called to set it up. Front desk doesn't care, I'm on crutches 1 day after surgery and have to get an Uber to go across town to the docs office for a piece of paper and bring it back before she will schedule me because she's too lazy or unwilling to coordinate with the docs office. Finally got appointments days later,the actual Pt spends about 5 minutes then they turn you over to an aide which is a perfectly nice kid but knows nothing about pt or my case and they try to have me do single leg pistol squats. Guys--i had major knee surgery 48 hours ago, no this is not correct. At least I knew enough to refuse but someone is going to get hurt. They just turn you over to aids so they can crank out more appointments and charge more. Felt like a Costco of PT with nicer paint. I tried to sign up for their Somadex private pt and no one ever got back to me. Never have walked normally again after this place. read more

this is the worst and most rude office i have ever worked with takes MONTHS TO SCHEDULE ANYTHING!

Amazing! Incredible place, Carly has been very helpful and personable in helping me rehab from my shoulder surgery. The ladies at the front desk are very friendly. I felt welcome since my very first appointment and look forward to my upcoming sessions. Staff is very encouraging and positive, and I find myself smiling and laughing throughout my whole session. I can say with confidence that I feel as though I am in good hands. I would highly recommend this place and I will continue coming here in the future! Very satisfied read more

Worst PT place ever - and a horrible approach to care and business. I recommend avoid this place at all costs. There are other, and better, options. Richard. read more

I've been coming to hayashida & associates since may 4th, 2023 after my frozen shoulder surgery! First off I want to compliment the front desk staff, Alex and Jocelyn! They have been professional, polite and accommodating in helping book my appointments. Love the reminders I get for my appointments! First couple of sessions I was scheduled with Tom and the past few have been with Kyle! Both therapists great guys! Kyle has been very attentive and helpful with tips for me to follow at home! I heard nothing but good things about this place and am grateful my surgeon sent me here! Look forward to finishing my physical therapy here! Emma Romero read more

Extremely rude and condescending front desk. They canceled my entire string of 5 appoints that I waited months for because I could not make the first appointment due to covid. Will be going somewhere else. read more

I'm a little shocked at Hayashida's rating, actually. I originally picked it because it just because it was the closest one to me of the choices that my latest primary care doctor recommended and took my insurance. Not off of yelp. I have underlying conditions that mean I have been seeing physical therapists significantly more often than not since 2005. So I have seen a LOT of physical therapists at more than a few different locations as I have moved around my state. Hayashida is simply the latest in a long line. I need physical therapy often enough, for long enough, that I am occasionally at a facility longer than my Physical Therapist is. So I am hyper aware that the PT is significantly more important than the facility. Having said that, when my top two PT's, when I have had that many for that long, are hired by the same facility, I feel like that is saying something about the facility. Even the third PT I saw at Hayashida that I would not put in my top 3 I would still have put in my top 5. I have literally come home from PT every time for the last month and a half and announced loudly that I LOVE my new PT. And, again, she's the third PT, out of 3, that I have had at Hayashida that I would put in my top 5. Which is why I am a little shocked at Hayashida's low rating. It's not the first facility I have seen three different PTs at. And it's obviously the only one to have three of my top five. That says to me that this facility is superior and shouldn't have a notably lower rating than the others I see on this list. Though, again, I do realize that the PT themselves is infinitely more important than the facility. I feel I should also note that I did at one point talk to another local PT for social reasons and mentioned that I went to Hayashida and they replied, "Oh, yeah, they have good people, there." I haven't been to other facilities in my current home town, however I can say of Hayashida besides praising their PTs, that the staff is very on the ball and friendly. It still (September 2022) has good Covid safety policies. It has a nice internet interface where you can see what your PT has assigned you, video demonstrations of the exercises, and the ability to check off when you've done them. The space itself is about average for the spaces I have been in, not the biggest or smallest. The PTs make good use of it. I've run into having to wait for a machine or feeling like I was in someone's way maybe around once a year. I've had worse ratios in places with many more machines. The most negative thing I can say about Hayashida is that all of us who go there seem to know how good the PTs are, so there's definitely some competition for getting the appointment you need when you want it. But that comes back to the staff who are very kind, very willing to work with that waiting list, and good about reminding us of how the schedule works so we. But if your schedule is inflexible, I could see that ending up an issue. read more

They are always welcoming, professional and while I would rather not be in physical therapy, I leave there each time making progress and feeling like they really care and know what they are doing. read more

Worst customer service at the front desk ever. The receptionists seem to be engaged in patient mockery and are uninterested in providing competent care or even competent booking of appointments. You have to wonder why people with passive aggressive personality disorder are deemed appropriate front desk personnel for patients who are in pain and discomfort. read more

late to their appointments, and don't give you the full time and then cut you off claiming you had your 30 minutes or hour. Hand you off to either interns or junior associates to demonstrate exercises. Had only one massage technique for six or seven minutes when I asked that it be the focus for that session. They like to talk and then give you exercises to do at home that could easily be looked up online. poor value read more

Walked in crooked as a question mark... Now I stand tall like an exclamation point!! Whether you're a full-time desk jockey, weekend warrior or professional athlete, Hayashida & Associates is the place to go in Santa Barbara to receive outstanding treatment. It's the best of the best!! If you're like me and your back and neck are the epicenter for pain. Maybe you rationalize it, "this is just how I am." It all changed for me when I changed my attitude to "this sucks!" I'm going to do something about it! Lucky, (as in four leaf clover kind of lucky) a friend recommended John Kangus at Hayashida & Associates. I can speak to the quality of John's work, which is exemplary! He helped a hunchback like me set a plan in motion. Today, I stand tall! I've gone from feeling crappy to feeling happy! Thanks John Kangus!! read more

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Make no mistake, they will Jack you around before you can even get an appointment and then they'll act like it's a gift to to give you one a month away. Pass read more

Hi, last week, I tried to call on Sunday to cancel my appointment on Monday, but your voice mail box system had problem, I tried ten times still couldn't leave my message. They charged my 59 dollar cancellation fee although I explained. The front desk women talked to me so rudely, sounded like I lied. Today again I try to call to cancel the Monday appointment. I called both (805) 898-1907 and (805) 335-1962 so many times.There is no way somehow to leave a voice message. I record the evidence this time. Hopefully this time they won't talk rudely impolitely to me! read more

I made several appointments with Hayashida and to say the least was very disappointed with the service and the therapist as well. On both occasions my time allocated was cut short from 1 hour to, in the second visit, just 20 minutes. It seems that the staff is only motivated to churn it clients as quickly as possible. I know that at one time this group had a good reputation, sadly that is not the case. The level of care and attention has fallen below zero and reflects a very unprofessional place. Especially when your health and wellness is at stake. There are much better options for the community and you should consider an alternatives. I most definitely am doing the same. read more

I seldom write reviews but this one is long over due. Hayashida is best in class. I've been to PT five different times before Hayashida, at very good clinics in New York City but these guys are in a completely different league. They are leaders in their field and apparently place significant emphasis on continuing development and education. Its just a completely different level than what I have experienced previously. I was treated by John Kangas for both a shoulder issue and elbow issue - he is extremely talented, experienced, knowledgeable and effective, and was a pleasure to work with. Super nice, very communicative, takes a lot of time to explain and educate. He addressed the larger issue of my overall posture which was the root cause of my shoulder problems. So in addition to rehabbing my specific problem, I walked away with a much better understanding of movement, mobility, form and posture, which I feel will be very helpful in avoiding future injuries, which I have been prone to. In addition to my work with John, the trainers who administer the exercises were very high calibre and the front desk staff that manage the scheduling and billing were a pleasure to work with as well. I give Hayashida my absolute highest recommendation. read more

Loved the thoughtful, caring physical therapists at Hayashida & Associate. I highly recommend this practice as one that is thorough in its treatment and follow-up regimen. I came in in a lot of pain that was very quickly diminished. read more

At first, I just thought they were incompetent and couldn't get my referral from my primary care physician or look up my insurance plan to see what my co-pay was or how much was covered by my insurance. after I came back for my appointment for the initial assessment, they still didn't have it figured out and wanted me to pay for the first visit out of pocket. The rate for people without insurance was 150$. By my next appointment, they still couldn't tell me if my insurance was going to cover anything so I canceled. later I call my insurance to file a claim to get reimbursed for the first visit that should have been partly covered past $70 and they said that there was already a claim for $334. so it wasn't that they were incompetent but that they were just trying to double or triple charge me depending on how you look at it. after calling Hayashida, they said they would send me a check in the mail for the balance that I overpaid for the first visit. its been months and I still haven't gotten a single piece of mail from them or any sort of bill and they have made no attempts to refund my insurance company for the $334 that they double charged. Shady business. read more

Extremely disappointed in this place and their lack of knowledge. If you think it's worth spending $370.00 for having someone slowly work you through some basic range of motions, with no diagnosis, no help, or any follow up....go for it!!! What a waste of my hard earned money. read more

I have been going to Riley O'Hagan for a few months and he is such a breath of fresh air! I have tried 4+ PTs around town and none seemed to help me with the condition of my feet. First it was plantar fasciitis and then no one seemed to know. They could often treat the symptom but not the cause. I am a coach, trainer and athlete so it is very important that I stay injury-free. Riley and Maury conducted an in-depth running test on me complete with a treadmill and sensors for both alignment and foot placement. They are both brilliant in biomechanics and how the body works. Riley is very proactive and uses a combination of manual manipulation, exercises, stretches and the newest technology. You can tell he puts a lot of thought into every session, if something is not working he changes it. I had been injured for 2.5-3yrs, and though I have not healed completely I have gotten MUCH better and am now back to running (one of my passions). I'm even planning to run the SB half marathon next weekend thanks to Riley! Life changing! I highly recommend a consultation with Riley if you have any injuries and are serious about a fast and effective recovery. read more

Brook is excellent. I have been to over a dozen pt in the Santa Barbara area over the last 20 years! I almost got a hip replacement this year due to pain while walking. Today I actually ran a 5k after about 2 months of Brook helping me! Thanks Brook read more

I have seen many physical therapists over the years but no one comes close to John Kangas. He is incredibly knowledgeable, experienced and nuanced in his approach. His "feel" for working with soft tissue injuries is almost supernatural. Over the years he has helped me rehab through several injuries with great results. I would give him six stars if I could! Staff, facitlity and location all get top marks as well. read more

This place is pretty good. Tbh you probably don't wanna need to come here, let's be real, no body wants to be injured ¯\_(ツ)_/¯. They are pretty kind and helpful but what it really comes down to is SHAUN. Not Shawn the sheep, the other one, Shaun the dude at Hayashida. He's dank and also really amazing. Basically a good reason to breathe. You should actually injure yourself just to go pal around with him. Seriously, screw Hilary and Trump; VOTE SHAUN read more

I started with my physical therapy on July 2012, after a total hip replacement surgery. A physical therapy named Ted, was assigned to me, from the first day of treatment , my family and I noticed the change on my recuperation. Ted is professional, attentive, kind, and competent. I have being the beneficiary of his skills, and well care by his expertices. " I can not thank him enough" and I recomend him to anybody who needs this treatment read more

I was referred by Dr. Ryu, to Dr. Catherine Wolfe for PT following rotator cuff surgery and bone spur repair. I can't say enough good things about Catherine. From day one, she made me feel safe and secure. I walked into see her in a sling after not moving my right arm for almost 7 weeks. I was extremely protective of my arm and was so afraid to move it. Catherine started out slow, never pushing me to do anything out of my comfort zone. I had heard from friends and watched u-tube videos about rotator cuff PT. To my surprise, Catherine had a totally different approach. She was amazing, just amazing. She has so much knowledge of the body and how it works. I was so impressed with her style and technique from the get go. Her exercises were unique and different, unlike anything I had heard about or anticipated. She is extremely skilled in what she does and I am such a lucky patient to have had her as my therapist. I did not experience any pain with Catherine either. I actually looked forward to going to PT. I saw her for several weeks and each week I kept seeing improvements. The saddest day of all was when Dr. Ryu told me I didn't need to receive anymore PT. If you are looking for a top notch physical therapist, I highly recommend Dr. Catherine Wolfe! Should I ever need PT again, I will go back to her in a heart beat. read more

I was referred to Hayashida by the surgeon who did my knee replacement. Both the physical therapist, Andrew, who came to my home for a couple of weeks, and Riley at the Anacapa shop were fantastic. I especially appreciated their kindness and was grateful for their expertise in getting my knee back. And I love the facility! Love the high ceilings and all the space. read more

I had been going to another PT office but chose to try a place that had therapists that worked with shoulder injuries. It was the best decision I ever made. The difference in treatment between Hayshida and the other office was like night and day. Their front office is friendly and helpful. My therapist was Ted Carter. As far as I am concerned he is the best physical therapist EVER!!! He is kind and caring. He is very knowledgable. He works with your injury as well as your fears and concerns about your injury. He has worked so hard to get my shoulder back. He never gave up on me even when I sometimes wanted to. I have had my shoulder replaced twice in 5 months. Without Ted's expertise and his compassion I would have never gotten as far as I have with my shoulder. I would recommend Hayashida to anyone looking for a physical therapist and I truly believe that Ted Carter is the very best physical therapist you could ever ask for. He is great with shoulders but I have also observed him working with other clients with various injuries and he does great with them as well. He always works with you himself and doesn't just pass you off to the assistants. Definitely give Hayashida and especially Ted a try if you want really excellent and personal care. read more