Love this office. My PCP is great. She really listens and does great follow ups with referrals…read more Staff is great also

Today we took our son for his well baby check up. If you've ever taken a child to one of these…read moreappointments it's usually positive until it's time for the end, their shots. But thank God it wasn't a bad experience. We've been taking our son here for almost a year because his primary care doctor is at this location. Our doctor has an assigned nurse which is one we appreciate; she already knows is and looks forward to seeing our son each time! It just makes everything a more pleasurable experience and one that's personal simply because she's warm, friendly, and very personal. I mean, he knows her or at least recognizes her from the previous appointment. So we gave this place a 4 star, nice folks, great doctor who's very informative and knowledgeable, plus they offer great customer care. The only thing is if you come early to your appointment or late to your appointment or on time, there's a minimum of a 30 minute wait before the nurse sees you.

I have been a patient of Dr. Magued Ibrahim since I have moved to Lake Mary, Florida…read more 2+ years ago. He is meticulous in his treatment. He listens to what you have to say, examines and makes his diagnosis and treats you accordingly. If testing is necessary it is prescribed. Everything that is or will be done is explained clearly. His staff is friendly, courteous and efficient.

From the owner: We have openings the same day.read more

Ever since Dr. Johnson went with this management company the service has gone downhill from years…read morepast.

Dr. Elena Gabor's office is always timely when they make an appointment. She is also thorough when…read moreyou come in for a physical exam. The only issue is when you call in to make an appointment the cellphone wait is long.

Front desk is prejudiced against white, non Hispanic people. They are nice to Hispanic folk, drop…read moreinto speaking Spanish immediately and are friendly and welcoming to them. Not Hispanic? They are rude and condescending. Pretty stupid to assume the people in your lobby waiting their turn and can hear what you are saying, don't speak Spanish also and don't understand what is going on. Mi esposo de triente anos is boriqua!

Since it is the holiday season of course the following happens:…read more #1 - I visit PA when there is 2 ft of snow #2 - it rains for 24 hours straight the first day I can leave the house in PA #3 - I get sick in PA #4 - My doctor is out of the office when I return to FL on vaca #5 - I have my very first ear infection of my life Soooooo...this leads me to seeing another doctor while my current doctor is enjoying vacation. I was very pleased they were able to get me an appointment with Dr. Caggiano within 24 hours of my request, that made me less stressed. When I first arrived I had to update my insurance which took some time but they were extremely apologetic. When Dr. Caggiano entered he had a brilliant smile and greeted me with a warm welcome. After noticing I was not his patient he did a small introduction which I appreciated. He was very helpful and insightful when explaining my symptoms and medical history. You could actually hear the concern and care in his voice and the way he paid attention to detail. It is a comfort when you find doctors who really care and they deserve some recognition because they have a job that is unimaginably demanding and draining. He sent me on my way with a Zpack and told me to call if anything else came up and to take care. He was extremely helpful and I am thankful for his attention while my physician was out. If I didn't love and trust my current doctor as much as I do I would contemplate going to Dr. Caggiano full-time but I can see why they practice together since they seem to hold the same concern and dedication! I would suggest Dr. Caggiano to anyone looking for a Dr. in or around Lake Mary!

The only solution they want to provide is pain meds. We have been disputing a denied claim with…read moreinsurance for an MRI, was told to go back to the DR to complete the 6 week treatment - which is 4 prescriptions, one being ibuprofen. They said returning would allow the dr to send in a new request showing the pain has not improved despite the medication. He went, paid another co pay, a week later I call after blood work, and was told by Teegan, 'Oh im sorry, she is still working on that to the insurance"! But they have billed insurance thousands, and we have paid the co pay each visit. Why is she allowed to drag her feet when it comes to OUR health!

100% Do NOT Recommend!! Please see photos! I was robbed of…read moremy joy of finding a new pcp and money!

Subject: Referrals Edward J. Magee MD has been our primary…read morePhysician for over 15 years. He is a good doctor and I would recommend him to anyone. Although, when we moved, I called to ask for a referral to a new Primary Physician in my area, 40 miles away. The receptionist said that Dr Magee, "does not do that"?!? When I said that I do not understand why he wouldn't...without explanation I received the same answer 3 times and was asked to find a new doctor online. I still do not understand why?

I have had some health issues for months and decided to get another doctor's opinion. Dr Magee…read morestarted great, and out of nowhere, he became judgmental. I had a short stay in the hospital, and when I went to Dr Magee for a follow-up, he had already decided what was wrong with me. He gave us his opinion, and without asking if we had questions, he walked out. I will never go back. I have many friends in the medical field, and each one (after looking at my labs) was baffled at Dr Magee's "opinion". Doctors make a vow not to harm, and I felt emotionally abused when my husband and I left. After visiting other Doctors, we have a good diagnosis. Dr Magee was wrong.

Completely unresponsive. Multiple calls over several days and no response to date. That is…read moreunethical! I strongly do not recommend this place. It seems like a pill mill. They immediately want to prescribe you something. Then, if you need any kind of help, post prescription, good luck!!! Poor customer service, poor nurse and or doctor follow up. This is not a reliable medical facility.

I have been a patient of Caya Health for a few years now. Dr. Edwards is my PCP. Historically I…read morehave been a noncompliant patient, rarely seeking care. Caya health has brought such a convenient and thorough way of caring for me and my health that I have become much more compliant. I am very thankful for the team at especially Dr. Edwards.

Do not waste your time and money at this practice. Office staff with the exception of one is…read morecompletely disassociated with clients and extremely rude and incompetent. Dr Clayton is more concerned about getting through her client list than practicing medicine. Received the wrong prescription and had to be resubmitted. Sent wrong PHI info to Lab. Results while needed for next prescription was never communicated. Wrong code used for billing. Total nightmare. Have been three more times to make sure it was not a bad day and got the same treatment every time. Avoid this place!!!

One of the rudest practices I have ever experienced. Office staff are a nightmare with the…read moreexception of one woman. Dr. Clayton is a waste of time. Doesn't listen and seems preoccupied with getting to the next patient. Two of the three prescriptions were written wrong and had to be re submitted. Blood tests request had wrong PHI information. Results of blood work never discussed. Wrong code used for billing. Avoid this practice at all costs.

Today was my six month wellness check up at my primary care doctor. Dr. Moldoveanu is a very good…read moredoctor that really cares about her patients and their health care needs. My nurse Victoria is very efficient and kind and goes above and beyond for her patients even texting answers to questions in our portal after hours. I feel very confident when I leave my appointment knowing that all of my needs are being addressed and met.

Dr. Moldoveanu is a great doctor. She is kind and caring and listens to what is going on. She is…read morehelpful in explaining the diagnosis and what treatment will be needed. Everyone at the front desk is extremely kind and helpful as well. They do a great job helping make appointments and provide excellent customer service.

Dr. Anita Grupta, the nurse practitioner, and the nurse that checks in the patients are very nice,…read moreattentive, and informative. They really care about their patients because of how well they've interacted with me. I've visited this clinic about 4 - 5 times and had a few telemed appointments so my experience with the people who actually do the health care with the patients are great! As for the front office staff, they are the complete opposite. I've received rude, condescending customer service while at the front counter and also on the telephone. It's usually by the same person. There is always a miscommunication between the front office and patient care team (doctor, nurse, nurse practitioner). It's frustrating because several of my appointments get scheduled for what I previously came in for. This has not happened once, but several times. As a patient, the front office and the doctor should know why my appointment was scheduled for. As a patient, I should not have to keep up communication between the doctor and the front office. That's why offices invest in computer systems and software for. Also, I was scheduled for 4 different appointments on 4 different days when I could have came in for only 2. Why inconvenience the patient, especially for a normal annual check-up? I'm very concerned because if the front desk office is this disorganized, then who is in charge of billing? My recommendations is to get professional training for the front office staff with communication and system knowledge with their actual software they're using. Great customer service can go a long way so it's most important to learn how to treat people. Train your front office staff in this area.

This practice is a bunch of idiots. You ask them if they have a portal and they seem dumbfounded! I…read morewould not suggest this medical practice for my animal much less a human! The level of professionalism is lacking and Dr. Gupta is very impatient! They run this practice like it is in India and people have no common sense. Run and run fast! Medical practice at its worst!