What a *HUGE RELIEF* it was to find Marcos & Orlando of M Brothers Services! They were a lifesaver…read morefor me, in October, after I wasted 40-billable hours of my time on two other fence & gate companies (see those two reviews), for the first design-oriented home improvement project on my house, only for it to be a huge let-down & time-suck, and my being left & abandoned by the first company with a beautiful, unstained fence - not at all ready for winter/snow &/or spring/rain, and with a gate that was not HOA-compliant.
Enter Marcos & Orlando - to save the day! And save me from my nightmare HOA. ;)
I called Marcos & Orlando in a panic on Mon 10/23/23 ~4pm, and they were even willing to come rescue me that night, while working in Commerce City, if I had insisted. They are that loyal & hard-work oriented. Once we talked the job through, I realized what the second company had told me, about it only taking a couple/few hours to stain the gate & fence was untrue, and really this was an all day, or at least an all morning, job. Luckily, Marcos & Orlando were free the next day, Tue 10/24/23, so they planned to arrive first thing at my home in Denver from their home-base in Brighton.
They gave me an ETA that evening, and met it, checking in with me via text the next morning, arriving within their time window, on time.
I also love that they wanted to schedule an in-person consultation - to take measurements - with me, before doing the work, initially, when they replied to my Yelp project, as they were the first - and only - of all three companies, to ask me for measurements, and offer to assess the job & give me an in-person estimate, before beginning the work. Had the first company done this, like I'd hoped & wanted, we never would've encountered so many issues, in the first place.
They completed the job in something like roughly 6-hours, proving the second company also didn't estimate time any better than the first, so had they arrived the day before I hired Marcos & Orlando, we would've ran out of daylight. Luckily, with M Brothers, they completed the job by early/mid afternoon, with enough time for me to QA it, as we made final touch-ups. They also remembered to unhook my hose, after using it, which was very considerate, which the first company failed to do, even after I asked. And they thoughtfully parked on the street - vs. in the alley / fire lane - like some of my neighbors' contractors do / have done, which blocks me in & prevents me from using/leaving my garage, or my boyfriend from entering/parking in my garage. This proves, once again, how conscientious, thoughtful, considerate, and detail-oriented Marcos & Orlando are, and what a pleasure they are with whom to do business.
In addition to all the above, they also came back again the next day, on Wed 10/24/23, to again save my day - this time from the HOA! A very nosy neighbor had reported my gate to the HOA, and I was made aware of new rules & regulations that my HOA had not published/shared on their iOS version of their website, so I learned late in the day on Tue 10/23/23 that my new gate was not HOA compliant. I shared the HOA rules & regulations with Marcos & Orlando, we made a plan for them to acquire the new materials, and they returned the next day to fix the gate, and make it compliant.
I haven't been this happy with a contracting company for awhile, after owning this house, so I will definitely be saving their name & number, to hire them again, when I have more work in their areas of expertise! Highly recommend! :-)
