This place has the nicest employees! They never failed to…read moresay "Welcome to Circle K" Janelle is especially kind and authentic. I have no doubt she makes everyone feel seen and welcomed. This place is like having our very own "Cheers" ( Norm!!)

The store at 2853 N Center St Hickory NC 28601 is not the reason for the low review. The store and…read morethe employees within are amazing! However, I made a gas purchase in the amount of $80.72 at the location on 10/17/22. On 10/20/22, I received an email from CheckRedi (apparently a third-party collections company CircleK uses to process the EasyPay) indicating that CheckRedi was charging me an additional $35 for the purchase because the original payment did not go through. I might add that I have never had an issue with CircleK EasyPay previously, and I actually have enjoyed the convenience of the EasyPay system. I contacted CircleK customer service via telephone and email explaining the situation. I received no response from either. I contacted CheckRedi and explained the situation to 3 different managers. They were absolutely unapologetic and were not willing to admit the ACH transfer could have been a glitch or in error. I told CheckRedi that I was disputing the $35 charge from them, however, I would absolutely agree to pay the original purchase amount I actually did owe. CheckRedi would not accept this. I then started to CheckRedi that I am officially disputing the charge and will take this to whatever level needed to expose this egregious customer service. Well, here we are. When and IF CircleK customer service gets back to me and resolves this issue, I will surely change the nature of this review. I trust this will happen in time as I have no reason not to expect otherwise. However, I believe CircleK needs to understand how the actions of CheckRedi are detrimental to the customers of CircleK. This is NOT who you want to represent your company.