I've been taking Murray's since they opened and never had an issue with them ,they always got me to work on time and when I was done work one of the drivers always tried to be waiting to pick me up. They do the best they can and always try to get to you on time and if you ever have an issue the owner is always ready to try to fix it..... read more

I called at 9:30 regarding getting a taxi at 11 and the dispatch lady promptly hung up on me, I was kind of put off by this but I called back again at 10:30 and was told that 11 bookings where long ago done and I should have called earlier... but I did call earlier? I tried explaining this and she said that i would just have to walk... won't be returning here any time soon. Absolutely horrible service. read more

The only reason I am giving Murray's Taxi 1 star is because I do not have the option of giving a negative star rating. Absolutely worst customer service ever. Tried to pre-book a cab as I was asked to do and told to call back when I need my cab, I said ok and explained I was told by them to pre-book and the woman on the phone went off on me, I calmly explained I was not trying to be rude when I had said I was asked to pre-order, in which she cut me off and she continued to yell at me how they run their business and how there are only 2 of them and continued to go off on me and than hung up on me. Turns out to be a blessing as the senior I was calling for explained the last time they were in one of these cabs it was filthy, which by reviews I am seeing, this is a regular occurrence, which is scary especially in COVID times. The time before this, my senior had a cab booked, it never showed up, we tried calling to get an ETA and were told it was on its way, again it never showed up. The senior ended up walking home, when I called to enquire I was rudely told they are busy and it would get there shortly, this was hours after the client was back in her home. I will def not be using this service ever again. I completely understand it has been a trying time for everyone over the last year and a half and people are tired and maxed out, however this is no way to run a business that whole purpose s to serve the public, their community. I can see by previous reviews though that the customer service issue has been on going long before COVID I sincerely hope they can get their cabs cleaned up and better customer service, there are a lot of people looking for work, maybe it is time to hire new front end staff, these are the people who deal directly with the public, one would think a responsible business would want people's 1st experience with your service to be pleasant and welcoming. Without some serious changes happening there, I really do not see how this business is going to be able to survive. read more

Murrays Taxi has become to busy and is now late or calling back and dropping your pick up. The tone of the dispatchers is rude and even if I book a cab for the next day it can even be cancelled or very late. I tried the new Muskoka Taxi service prompt and reliable we will see how long they maintain this service hopefully longer than some. I'm done with Murrays Taxi, maybe you could clean your cabs up inside and your drivers and their attitudes! read more

Used to love this cab company but now they are disposable the rudest old hag on dispatch called in and because I was having a bad day I apparently had a tone in my voice she didn't like and didn't let me have a cab if u are needing to get around by cab in bracebridge ur better off to walk then get a cab home from here honestly it disgusts me how rude this hag was read more

Excellent costumer service. My driver was very friendly and was a good conversationalist. The car was clean and comfortable. I would definitely recommend using this company of you are in bracebridge. :) read more