I had an issue with an instrument that I ordered, and Thomann was very thorough in helping me. They gave me a lot of options, I chose the one that suited me best and we fixed the problem. They were very helpful and fast to reply. Needless to say, I'll be buying from them again. They're the best retailer in Europe, and possibly the whole world as well. read more

The Box Monitor Speakers Wir haben die Monitor Speakers von Thomann, The Box Pro DSP. Sie haben keinen einzigen Event durchgestanden. Ich musste sie bereits 3x einsenden und Thomann schickt sie jedesmal "repariert" zurück. 3 Events, 3x nach wenigen Stunden aus, 3x den Aufwand, die schweren Dinger zur Post zu bringen. Das Vertrauen zu Thomann liegt bei 0. read more

Worst customer service i have ever encountered. The lie, refuse to answer, and do not help. Dont ever buy from Thomann - if anything goes wrong, you are on your own, they do not care. read more

Je déconseille d'acheter chez Thomann Enceinte LD Systems MAUI 28 G2 envoyée en SAV en parfait état (photos/vidéos à l'appui). Récupérée endommagée : enfoncements sur les colonnes, arrachement de matière sur le caisson. Refus d'assumer la responsabilité, rejet sur le transporteur, 100 € de dédommagement pour un matériel haut de gamme abîmé. Quand il y a un problème, le client est seul. À éviter. read more

Thomann has an amazing range of instruments and the value is outstanding. I am an international customer and I have never had a single issue with any purchase in 4 years. read more

High cost of shipping and I had to pay an additional Tariff cost that was not mentioned. The shipping cost and tariff added up to the cost of the instrument. Not mentioning the tariff cost is deceiving. On top of that the instrument was defective. The problem was a loose wire in the plug in section. It was an easy fix. It was easier than sending it back for a refund. read more

Incredible service, never had any kind of experience of online shopping ever before. The store has like 95% everything you need to make a perfect guitar sound, prices are good, shipping prices are low, but more important they have the best customer support service I've ever seen. If anything happens to the gear, they have extended warranty, if there was a mistake and the order came wrong, they will replace it. They are never rude, always polite and thoughful! I would like to give special thanks to Claudia Riese and Dina Alsbiti for helping me in my situations, as they paid attention to the matters and came to the right verdicts. You can never think that such a huge warehouse sends you 100% correct items, there is always a small possibility of a sort error, wrong codes, but that's when this guys come for you to help! In my country we have very rude customs workers and deliverymen, they can damage the boxes, open them, damage the gear. So Thomann takes care of that, you can try and go find any other store that cares so much, definitely not every if there is any. So thank you for making life so much easier by keeping fantastic gear and stuff in one place, keeping good price for it, great price for the fastest shipping, giving the best customer support services for this gear. Again, always polite and thoughful people are working at Thomann. Thank you! Oh and I forgot to tell you. THE BEST WEB SITE! It's CRAZY GOOD - you can keep your stuff easily in favourites, label it, sort it. You can see the top sellers for every cathegory! You can see every manufacturer's page with their stuff, description and statistics. This web site is a masterpiece! Love you guys!!! All of you! read more

I bought a Clavia Nord Stage 4 88 in january 2024 and I have had to return it 3 times so far to be repaired. They have the worst customer service that I have ever encountered. Terrible communication and very very slow to return back to me. I have not played it for nearly 4 months. read more

I'm not the type who spends ahead on much of anything. If anything at all. So when I pay I expect a mutual transaction on the spot. That is not what happened. And I can't reach anyone. I'm pissed tbh. Now while they are saying they did not go forward with the transaction it is telling me I have been deducted the funds when I call my bank. So. Where tf is my product? By the time this gets righted I'll have canceled the transaction with my bank and or reversed it. And I'll have decided to stay far way from anything this company sells or is thinking of selling. And write something so searing it will make this comment seem like an introduction. Cause why tf do I not have my money and not have the software I ordered. Fruity loops producer edition. And I almost spent more but am glad I did not. AND IT HAS BEEN HOURS WITH MY FUNDS DEDUCTED AND NO EMAIL FOR MY SOFTWARE!!!!!!! F THIS COMPANY! read more

So I placed and order for a guitar about 6 weeks ago, it never got here so I check my CC if it was charged, it was and refunded since they never bothered to inform me if was not available I bought another one else where now out of the blue the charge my card and ship it! I told them on thank you I got one elsewhere they told me tough luck there is a $217 fee to return it. If you what a guitar whenever they are good and are ready on their terms to ship you one these, then theses are your guys, you'll get it when they are ready and not before. They won't even bother to inform you if or when it will get here. Do yourself a favor if you must have one buy it from amazon or another sell who at the least acts like they care about the customer. read more

The prices are good, particularly for customers in the US, but the service is AWFUL. Their return policy for defective gear is that the CUSTOMER pays for return shipping. That's right, for DEFECTIVE gear returns. This happened to me: a piece of equipment that I ordered and received defective would have cost almost as much for me to ship back to Germany as the product costs. For reference, return shipping for a 25 pound piece of equipment was right at $300. So a cautionary tale, DO NOT order anything from Thomann that you wouldn't want to pay return shipping for. On top of that, the support staff is completely unsympathetic and detached, hiding behind their arcane return policy (I'm looking at you, Helena Wragg). Not planning on doing business with them again. I'm sticking with Sweetwater, where the returns are easy, free, and friendly. I'll pay the 5% more than ordering from Thomann. read more

Incredible! I'm in the US, ordered like 5 days ago a little Korg Synth, and it already arrived. I was a bit sceptic at first, because I wasn't sure if "Thomann.com" might be a fake page, not the real Thomann.de, but after some research I was convinced, and do not regret it. Best price on the whole internet for what I was looking for, saved a lot of money. Had to cancel my order at first because of a checksum error, and the next day deal was gone, but contacted the support, and they gave me back the good deal. Nice! Though I can not much say about warranty, or what happens if the product would have come damaged, or to be returned etc. but I assume these guys would make it right. Thanks read more

Absolutely incompetent company. I never usually write reviews as long as a product works or a job gets done, even if it's not the greatest but this has been an absolute mess. They sent me a bass pedal in destroyed packaging -- it had holes before I even opened it. Fine, international shipping, things happen. I plug the product in using a 9v source like the pedal asks for. Doesn't work. Then I try a 12v, which is also acceptable according to the specs. Still doesn't. I try my other pedals and they work fine. They then proceed to gaslight me for possibly destroying it by using "improper polarities" which doesn't even make sense -- power sources don't work that way, I'm literally an electrical engineer and I've been using pedals for 3 years now and even worked on some. Then they demand that I research the cost of the return (already unreasonable) and I'm expecting that they'll ask me to ship it in which case I'm planning to go full Karen on them. I've never had a worse experience than with this company, and I've ordered TONS of musical gear. I don't know if this is a European thing or just this company but I advise others to stay away from this horrible service. I wanted to like them because of their YouTube channel but this is inexcusable. read more

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I was impressed by their prices and very quick shipping to the USA. I received my product and it arrived in bad shape. I chatted in and provided them with pictures to show the damage. The level of customer service on my issue was bad. Jean Crozet was below standards with how he handled the issue. This was my first purchase through your company. I am disappointed in the items condition and very disappointed in the level of service I received. read more

I bought a Harley Benton Fusion III HH FRB guitar. It's a reddish brown with dark brown stripes or at least that's what it showed in the picture. The YouTube videos I seen of this guitar everyone is happy with their guitars are like the one I seen on the picture I ordered from. What I got was a yellow and red sunburst guitar and the two piece veneer didn't even match. On one side the stripes stand out and on the other side they don't. I got ahold of Thomann and complained and they said to send some pictures so I did then I called them back. The woman on the other end of the phone had the nerve to say I don't see anything wrong with that. Not to mention the other pictures of the other flaws that I sent to her. Unbelievable! The most they would do is offer me $50. U.S.dollars to keep it. What gets me when I talked to her she said they only had one red one back in the warehouse, so if it looked like what I ordered then all they had to do was send that one and there wouldn't be any problem. With some friends help they said for me to contact my bank so I did. So far I got my money back and my bank is doing a investigation on everything. Wish me luck! read more

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Updating my previous review due to a misunderstanding. Totally fine business. Totally fine products (their own brand).

Up until now I've had nothing but positive experiences with this company, I've purchased several of their Harley Benton instruments all in wonderful condition and a fantastic value for their prices. This lined up with everything I'd heard about the Thomann company online, so I was quite excited to purchase more from them. This being said when I purchased this BRAND NEW Harley Benton Fusion II Tele, what I received was something that could only be considered a B-stock product. There are numerous, highly noticeable flaws in its bright finish, as well as discoloration and smudges that are in the paint itself. These are factory flaws that were blatantly disregarded during what Thomann calls a "quality inspection of every instrument that leaves our store". So naturally I assumed that once I provided pictures of said damages, I would be able to exchange the guitar for the exact same model. One without such ugly finish issues. So I reached out to their customer service department only to be told that for a new $300 guitar, that some flaws are acceptable, and that the manufacturers specifications allowed for such things. Does that sound right, or even remotely fair? A brand new instrument arrives with spots and flaws in its paint and THESE ISSUES ARE ACCEPTABLE? Thomann's "specialists" claim these to be something a customer should just accept from a BRAND NEW INSTRUMENT. This is not a used guitar, or a factory B-Stock. To add insult to injury, I was offered a $40 discount. Not even covering the cost of shipping the instrument, let alone compensate for these issues. So my options are sit with a guitar with marks all over it and smudges in its paint, or pay for the shipping to send it back to Germany and hopefully get reimbursed for the cost? I am absolutely livid, after all the high praise this company receives from YouTubers and other reviewers, and with many prior purchases myself, I expected so much more. As a touring musician, I would hope that a company taking pride in its quality product and service would do much much better by their customers. What a complete disgrace. read more

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Very satisfied with the quality of all audio products and the accurate and thorough delivery of this web store. Superlux, Austrian Audio, Akg and some cables have been excellent purchases. Buying advice and the site's customer service are also in good order. I had a great time shopping at Thoman.DE read more

La calidad del producto es buena. Pero el servicio de venta es muy malo. Pague un servicio de envío del pedido y no recibí servicio contratado. Su proveedor de envíos (Correos/DHL) ha mentido dejando un aviso de paso indicando que estuviéramos ausentes. Toda la mañana estuvimos en casa y nadie ha llamado a la puerta. Será para no portar un pedido voluminoso. En la web de seguimiento (DHL) aparecía que van a hacer un segundo intento. No lo han hecho. Total tuve que acudir al correos 2 veces. Primera vez para intentar recibir el paquete y averiguar que pasa, pero sin éxito - decían que estaba en reparto, que no es cierto. Al día siguiente tuve que venir otra vez de propio para finalmente recibir el paquete. Total: - No se entregó el pedido al domicilio y tuve que venir de propio a la oficina de correos - No se hizo el segundo intento de entrega - Tuve que venir a buscar el paquete 2 veces. A pesar de que ya tengo el pedido recibido, no han cumplido con el servicio de envío contratado y pagado. Durante varios días estuve reclamando el servicio de envío a atención al cliente para que se devuelva los gastos de envío, pero creen más en las mentiras de proveedor (correos/DHL) que al cliente que ha pagado. read more

When I received the product, I realized that they sent me a damaged product. I contacted immediately. days passed, no answer. Then they asked for a photo, I sent it. again no answer. I write, I ask, I want to get information, but no one is interested. Don't you have an exchange or return program? I want what is my legal right. You have sent a problem product. I'm sure it's not the first time you've done this. What procedure do you apply in these cases? it shouldn't be this hard. You haven't been able to send even a simple email for days. I can't hear from you. You sent a damaged product and also confiscated my money. This is your crime. You don't care about the customer. be respectful of the law. I am being punished for your mistake. Are you going to solve the problem by acting like nothing happened?​ read more

if I had to rate them a while ago I'd say 5/5, recently it's just disappointment after another, I don't wanna hit them with a 1 just for the old times sake, but really their service became bad compared even to an ordinary store! well first they can't track their inventory, not even close, I mean they don't know what they have and what they don't have there... I've purchased items "on stock" and had to cancel 5 months later cuz I got tired of waiting... they can't give an estimate, I mean months passes and they keep saying next week....., their reply rate and speed dropped by a lot, they don't respond the way they used to, and they didn't wanna post my review that said what (which I can understand, maybe it's not a product related so that's fine). I don't wanna give up on them just yet but can't deal with them either.... will see read more

Wonderful shopping experience with Thomann. They had the rare-in-the-US rotary trumpet case I needed, a green product from an excellent German manufacturer (Jakob Winter), at far less than the recommended price, and I had it in my hands in New York less than 48 hours after placing the order. Thank you! read more

Oustanding service from a dutch service member who merged my order, send it very quickly by a good (ups) courier and very well packaged, for a very good price! Thank you for a service that makes me happy. Martin, order send to 's Hertogenbosch. read more

I ordered a stringm paid $25 for shipping, it arrived In a large envelope, The envelope was bent, soiled, cleared stepped on, crushed. And so was the string inside. No hard packaging, NOTHING, just a delicate string thrown straight into a non-padded large envelope, floating inside. I wrote to suggest they secure the string between two cheap rigid card boards, as Shar Music or other reputable online sellers would do. In response, they wanted a picture to prove I was not lying?!?!? When I was just making a suggestion??!?!? Great! I installed the string because I needed it, but I had to reorder another string from a reputable seller. Thomann is trash. Customer service is trash. As if any one would lie about such poor treatment of a string purchase, then write a suggestion to help them improve?!?! Spare yourself the aggravation. read more

Warning Bought a speaker from thomann and the amplifier died within months, money back wasn't possible (since it has been more than 30 days) so repair was the only option for me. 4 weeks later I got it back, now with several scratches and dents. After the first venue with the speaker the amplifier broke again. They still refuses to give me my money back, partially since "there is scratches on the speaker", Scratches they made. Now I have to wait over 4 weeks again for another repair. I've now found that this particular model is known to fail due to poorly designed amplifier, I just want my money back so I can buy a speaker that I can use without having to send it in for repair everytime. Worst experience I've ever had with a company. read more

I bought a brand new drum kit from Thomann, which arrived within the estimated timeframe. Upon inspection however, the drum kit was damaged, and I contacted Thomann to report it. The returns policy quoted in response is clearly designed to deter customers from returning faulty goods. I was asked to take the drum kit (which I explained would not fit into my car) to a drop-off point, after which I was told shipping would take 15 working days. Only after the item is inspected will Thomann even consider shipping a replacement. I explained that this was not acceptable, as I needed a drum kit for use very soon. Despite my request, Thomann are not prepared to ship a replacement as quickly as they were able to ship the drum kit when I first bought it, or arrange for collection of the damaged drum kit. I therefore have had a damaged drum kit that I have not been able to use, sat in its original packaging, for two weeks. Evidently, Thomann are happy to take your money, but treat you as an inconvenience once they have it. I have used Thomann in the past, and have otherwise had a positive experience, but I will never be using Thomann again. read more

Placed an order but never received a confirmation. Sent 6 emails to find out why and they never responded . 7th time they responded once and then nothing. Seems like customer service isn't their thing. I would avoid them... read more

I ordered a guitar back on October 3rd 2018. They declared the first order lost in the mail and sent me a replacement on Dec 3rd 2018. It's now Dec 19th 2018. Tracking shows it's still in German Customs. Every time I reach out to them they give me ridiculous answer for the delay. This was the last one and I quote " Thank you for your e-mail. It's saying the same status because it has not been scanned from your local post yet. In case you want a refund, please refuse the parcel on arrival and once we have it back here, we are going to refund you the amount. Kind regards, They are trying to tell me that guitar left German Customs, went through US Customs and is at my local post office and didn't get scanned once. I will never use this company again. Something weird is going on over there. read more

It wasn't easy to find a way to solve my problem, but both sides kept an open mind and our focus on a solution instead of the problems. I also need to recognize that Thomann has always replied back to me timely, in a moment when many companies would just leave me hanging (when things got really complicated). They persevered and made sure to see it through. In my review I was advocating for myself, and whether it made a difference or not to the outcome, the fact is that the email conversation led us to end this in good terms. read more

Fraudulent warranty policy. They advertise a 3-year warranty but fail to honor it after only 6 months when the product failed, despite the product not being excluded from it. Avoid! Cannot be trusted! read more

I found this retailer to be very honest in their advertising and communication. The service was on par with the USA retailers with which I have dealt. Once the out of stock item arrived from China, Thomann shipped it, with my other 3 items that I ordered, within 2 business days and it arrived at my home in the USA on the fifth day after shipment from Germany. It was obvious that the package had been opened at least once, and resealed, before arriving. However, all items arrived in perfect condition. I will do business with this company again. read more

Horrible service. Watch there return policy. Don't buy if overseas. I was totally misinformed about my package delivery. My guitar's tracking service did not work properly. The US Postal Service sent it to hurricane ravaged Puerto Rico!!!! Then had me sign for it before I could look at the box because it was behind the counter. They placed a note apologizing for the delay on the damaged box but NEVER explained why there was a delay. The company won't honor there money back guarantee without me shipping it back to them AT MY COST! That would cost me more than the guitar! Also don't take your equipment to a local luthier for a set up because they claim it voids there warranty. read more

I placed an order at Thomann for about 700€, invoiced on 17/12/2020, 2 months later I still haven't received anything. As a consumer, you pay the costs of their dishonest and incompetent UPS provider. The Thomann after-sales service does not make any gesture, nor return the products with another carrier, nor refund. read more

Just the worse customer service... Just the worse customer service experience in my life. No one can tell me where My order is... from Dec. 17. Nobody at Thomann can tell me something about it and they do NOTHING to solve the problem. Juste..."wait please" read more

My order was supposed to be delivered today. Never showed up. UPS E-mailed me an update to tomorrow afternoon. Now it'll be delayed four days until Monday. Unreliable customer service. I ordered from here because it would have arrived by today. Tomorrow was acceptable. Four days later is not. Once they get your money they don't care about whether you get it in a timely manner when they said you would. read more

I purchased a guitar which had a number of faults which are very obvious and should not have passed Quality Control at The Factory, or Thomann's own checks prior to sending it to me. The black paint on two of the holes for the neck screws is chipped. - This neck has either been removed, or the paint was chipped at the factory. The blue stain has bled into the wood-coloured binding in the upper cutaway. The screws and washers which hold the neck to the body are tarnished. The guitar has 3 pickups, one of which is missing the plastic film protection that comes on all pickups of all new guitars. At the time of placing the order, there was a B Grade Guitar on offer from the seller. When I returned to the seller's website to report the faults, the B Grade was no longer available. - I strongly suspect that the seller sent me the B Grade, despite that I paid full price for a brand new unused and fault free item! I am 59 years of age. - I have played guitar for 50 of those years, have been to university to study Jazz and Popular Music Performance and have been a successful Full Time Professional Guitar Teacher since 2003. I have owned played and handled many guitars. I contacted Thomann to attempt to resolve this. - The only resolution that they have offered, was for me to return the guitar at my own cost and to additionally incur customs clearance charges! Thomann claims that the faults are minor imperfections which are common on a guitar at this price point. - I don't consider them to be minor at all. I purchased the same make and model guitar from the seller on 20/07/2020 at a similar price, which is flawless. - Three of my students have the same make and model of guitar, which are flawless. The same make and model of guitar is well reviewed independently and there is no suggestion of common faults of any nature. - Once I opened a PayPal claim for a full refund and return at Thomann's costs, they agreed to take the guitar back and supply a postpaid label. The guitar was returned to Thomann's UK address as per their own label, which they and DHL Tracking have confirmed. - However, Thomann are now refusing my refund until the guitar is returned to Germany, clears Customs and arrives back at their German address. -This stance has no basis in morals, or legislation! Like many businesses, you don't see the worst until something goes wrong! - This is like when The CEO of The Ratners Jewellery Empire committed Business Suicide when he stated that his Company sells cheap rubbish! read more

I ordered £500 worth of music equipment to the UK. It arrived and I was landed with another £100 bill for the ups man as you haven't organised the import duty situation. I rang customer service there was nothing they could do. I googled this on your website and it says absolutely nothing so I have gone on every website I am trying to make sure nobody else suffers from this. read more

I bought a keyboard bstock. When i got it it was automatically swithing off. I send it back and they theoretically did repair. They sent it back to me with exactly the same problem. I had to send it back again. They did not care at all..if you buy a cheap instrument it may be ok read more

Very bad. I bought a bass from them, advertised new. It arrived used and broken. It wasnt a cheapie either. Customer service is hopeless, issue has no hope of being resolved, communication broken down. Just a warning to others, DO NOT TRUST THIS COMPANY. read more

I want to thank Thomann for the efficiency of shipping my new Risa Tenor SC-Style CB electric ukulele so quickly. I received it today 2 business days after shipment and I am absolutely thrilled and love this instrument! It's beautiful and fun to play. The quality is more than amazing. A solid, well built instrument sturdy and strong with no flaws at all. It was very difficult for me to find one in the U.S. and I never did but I had so desperately been wanting one for months. I started looking abroad thinking that perhaps in Germany I could find it at one of their online music stores since Risa is a German brand. I then found Thomann. I was so happy and elated to know they had them in stock. I called them just to make sure and was delighted to get very friendly and informative customer service. To me that counts for a lot. After ordering the process went as smoothly and quickly as one can hope for and they did not hesitate to ship my order immediately. It only took 2 business days from Germany to California! I was amazed and pleasantly surprised at the lightening speed shipment. On top of that the instrument was packed with care and padded as much as possible so no damage could occur during shipment. Thank you Thomann for making my dream come true and actually owning one of these beautiful instruments after months of searching! Should I need anything else I most definitely will come back. read more