Very satisfied with the quality of all audio products and the accurate and thorough delivery of…read morethis web store. Superlux, Austrian Audio, Akg and some cables have been excellent purchases. Buying advice and the site's customer service are also in good order. I had a great time shopping at Thoman.DE

Extremely disappointing experience with a brand-new Ibanez guitar bought from Thomann…read more I have been buying and working with music equipment for more than 15 years as a sound engineer and music producer, from both local stores and major online retailers like Amazon. And this was the worst experience to date. The guitar arrived with serious fretwork and playability problems. It had dead notes and significant buzzing around the 13th fret and was completely unacceptable as a brand-new instrument. I had the guitar inspected by a professional local workshop. They found uneven frets as well as irregularities in the neck across different areas of the fretboard. Because I live outside Germany/EU, returning the guitar would have been extremely expensive and impractical. After a lengthy and tiresome exchange with Thomann's support, I was not given any realistic alternative to having the guitar handled by a local workshop. Thomann's own technical team also inspected the guitar remotely by video and told me that full fret leveling should be sufficient to fix the problem. I did not proceed with any repair until Thomann confirmed that I should proceed and that they would cover the repair costs. I followed their instructions and proceeded only after receiving that confirmation. Unfortunately, while the initial dead-note problem was resolved by the fret leveling, the poor overall condition of the guitar led to other playability issues becoming apparent. The guitar now has noticeable fret buzzing across the fretboard when playing chords with normal playing force. As a result, I am left with an instrument that is not usable for my professional work and is not performing as I would expect even for normal hobby use. This is not the standard I expect from a company of Thomann's size and reputation. The support process was also extremely slow and in the end unhelpful. Thomann has now stopped communicating with me, leaving the issue unresolved. If you are purchasing from outside Germany/the EU, I would strongly advise against it, because I personally won't be buying from Thomann ever again. TERRIBLE EXPERIENCE. LOST MONEY. LOST TIME.

Great store. Friendly and helpful. For the pro and a noob like me they treat everyone…read moreprofessionally. I bought my first tube amp from them a 5W BlackStar. Great for the house to practice with. They also took my Gibson LP Jr. and tuned it up very nice for me. String change while you wait if they are not to swamped. For you military types they also take the VAT form. How can you go wrong? Its a great place to go try out guitars and kill a few hours.

A surprisingly good selection of sheet music at this store. It's not all out to see, so ask if…read moreyou're looking for something in particular. Also, I brought my horn in for repair and cleaning in 2010 and was stunned at what a good job they did. In fact, every German music shop I've been to blows away what's available in the States. If you have the opportunity to get an instrument shopped here, do it! You'll be amazed.