I haven't been inside at this location, but I have to point this out -- the ATM will let you pick…read morehow you want your bills in seemingly any combination, not just limited to $20 increments. Absolutely a game changer and I may drive out of my way to Franklin when I need cash for this reason.

Classy bank, truly feels like a small town bank. When you go in, the environment is extremely low…read morepressure. I don't think I have ever been pressured to open up new accounts or anything of the nature. Only provided the service I am asking for which is a huge plus. Also, their candy supplies always seem to be loaded. This is a classic tell tell sign of a solid bank.

I've never heard of this bank before but I'll give them 5 stars for:…read more 1. Being in a convenient location. 2. Giving me the best interest rate on my car note. 3. Jenny (CSR) was very friendly over the phone and in person. 4. The facility is clean and not as packed as Chase. Oh and they have free lollipops lol

From the owner: Horizon has always been about people first. And, our vision for the future is to provide you with…read moretechnology that is designed to serve you, not avoid you. We provide online conveniences that support innovative solutions for your personal, commercial and mortgage banking needs, as well as wealth and investment services.

If you are a military member or a military spouse I highly recommend you NOT using 5/3 bank-…read moreespecially at the Franklin Branch. My partner and I have only received complication after complication due to staff members lack of attention to detail. My service member has been overseas for 4 months and we have just been made aware of many errors that include prohibiting account access from original secondary account holder, incorrect loan information recorded, misplaced documentations such as marriage certs, social security copies, license copies, and POA.

I love this bank! After Bank One changed to Chase, I jumped ship. They just didn't have any…read morecustomer service. Some of Heartland's employees have worked at different banks in the area before Heartland, and I have known some of them my whole life. I love that Everyone there knows my name. If I need anything, they always go out of their way. There is always some free snacks (cookies and popcorn) for the customers. They always seem to treat all of their customers with the same treatment as I have received. I highly recommend!