After 3 seasons and two children, I feel that it is necessary to highlight some serious challenges…read morewithin the ACA program. Since the beginning of this season, my daughter has come home crying on several of occasions complaining about treatment and constant criticism over her performance, by one of the coaches. Initially, I did not take this seriously and chalked it up to her being tired and hormonal, since she is at an age where that is a reality. Her complaints stemmed from being constantly called out for minor things to being humiliated by being told in front of the team that "this or that sucked" about her performance. A recent event, in which this coach was approached by my wife, for a picture of a bid event envelope, at the most recent competition, led to my wife's realization that there may have been truth and tension between the coach and my daughter. The coach flat out refused to show the envelope and allow the picture to be taken, by saying that those were just the scores, because there wasn't any bid. Later we learned from another coach and a picture of another child with the envelope in question that the coach was not truthful. However minor this incident was, it reinforced that a problem was evident. My daughter returned to practice after the competition, she called my wife from practice hysterical because she was being ridiculed and critiqued inappropriately ("Your jumps suck!"). This has been confirmed by other children on the team and their parents. The coaches are immature and not trained to understand how to motivate, coach, and mentor the different age groups. So much so, that when my wife reached out the coach and mentioned her less than honest approach, it resulted in a termination letter. It is for the best, no child deserves to be spoken to and bullied in that way. There was even an earlier incident that took place when she was hit by two coaches with a belt. My son also in the program at the time stopped it. We addressed this with the gym and it was chalked down to being in fun. While the explanation made sense at the time, I question its honesty now. Two years in a row multiple teams have received Summit (National level competition) bids and we have traveled to Orlando. Unfortunately, at that level we quickly realize how non-competitive the program really is. At this competition, like the others, if the team ends early enough, that's it. Regardless of placement, there is not a plan for the next day. This is the time for the entire staff to go out and "party". Day 2 of the competitions, you have hung over coaches that can't wait until the day is over. The Summit happens in the May timeframe. This unfortunately competes with other gym priorities like try-outs for the next season and drumming up business for the next season. The practice schedule doesn't become more intense. The results have been pretty consistently inadequate. Unfortunately, the Augusta area doesn't have too many options for cheer programs. We selected this program due to convenience and proximity. There is another program in the area that seems to have a more adult staff. I am a military member, currently deployed overseas, and will wait until we move to a different duty station to select a program. I will definitely read reviews and hopefully can steer clear of any more of these experiences. Reviews are meant to educate prospective customers with both the good and the bad in order to make an informed decision. If you notice, the Facebook site for ACA does not have a reviews section. Upon receiving a negative review, they omitted that feature.

We just finished our second season at ACA. My daughter has improved in her tumbling, jumps and…read morestunts tremendously due to this program. My daughter lives and breaths cheer. She would live at the gym if we let her. She loves her coaches and her team. She's made friendships I hope will last for a long time. This gym has really made us feel like family. We have literally lived all over the world and my daughter has never been so engaged in anything like she is with this program. Rachel and Coach K are awesome. You can tell they really care about their athletes and are invested in their success. She's also worked with Robert and Chase for tumbling and they've really pushed her to be her best. She's recently started taking a jumps class and I've already seen improvement after one month. If you're looking to improve your athletes skills this is definitely the right place.

Kamrynn did an outstanding job on my hair. The price was very affordable. I will be going back…read more Thank you so much Kamrynn. I'll see you again soon for my color.

When I walked in the door I was greeted with smiles and a warm welcome by both students and staff…read more It felt like a warm hug. I love the family environment and feel and the professionalism and knowledge of the staff. Will continue to come here!

Rere did amazing job on my haircut today 10 out 10 will recommend come again. Also I am about to…read morereceive a pedicure. Then I may receive a manicure. This place is awesome I will definitely tell a friend.

The students aren't the problem. It's the staff. I've been going here for about a year or two…read more Today was the last straw. The past 6 months, more and more, you come to the school to find out they're closed that day or having a ceremony. I finally started calling in advance a few months ago. THREE times in the past 2 months, I cal and they come on. I come and they say they aren't taking clients. I'd rather pay more money for consistency. But if you don't mind the run around and frustration half the time, decent service for a cheap price.

I went there once before Covid. It was very relaxing. It's on my bucket list to go back. The price…read morewas affordable.

$40 for an hour! Good deal. The students are great at massages, are really nice and do not get any…read moreof this money. Tip them (subtly) if you can. Also, please do not sexually harass them. I've had several students tell me nightmare stories of both men and women inappropriately touching them and the school does nothing about it when they're reported. 5 stars for the students and price. -3 stars for the people running it ignoring complaints of harassment

Tonight, "Parent's Night Out" night 12-15-2018 Hayden's lost a loyal customer. My 8 year old…read moredaughter was not allowed to go to the bathroom. She peed herself because she couldn't hold it any longer. The adult male coach did not let her go, despite her claiming it was an emergency. She tried going on her own, but it was too late. Adding insult to injury the coach punished her for disobeying the order not to go to the bathroom. This is nothing less than bullying by a male adult on an 8 year girl. My daughter spent the rest of the night in wet clothes, because no one called me and she was to scared to tell anyone what happened. Great job Hayden (major sarcasm), she will never come back now. I have reported this to the police.

Hayden's Gym lost a customer today because of their employees' poor customer service. While in the…read moreoffice, during posted hours, with no other customers waiting, for ten minutes, I was passed by no less than six different employees that barely acknowledged my presence and never once asked if I needed help. I did need help, hence the office hours. I would not patronize, for one moment, an organization with such a horrible level of customer service, let alone pay to expose my child to it. As far as the gymnastics instruction, well I can only assume it's as lackadaisical as their interactions with prospective customers. Their bathroom WAS clean, so I might consider Hayden's Gym to fill that need.... but only if it's an emergency.

First time I called I was told to call back and ask for the tech, Frank. I called back later and…read moreasked for him and they refused to let me speak to him and said they would give him the info and they would call me back. After three days, no return call. I called back and told them of my experience and the lady I spoke to that day (Sharon) said she would have Frank call me back. He called and left a message for me to call back, I called back and again the lady that answered tried to refuse for me to talk to him. Finally, they put me through. Frank and I talked, great guy, very willing to help... he and I agreed I would bring my part in for him to see if he could fix it. I brought the part in and again, the lady (the manager) was being difficult that they had to have my machine etc. I told her the agreement Frank and I made (that he would try to fix that particular part and if he could I would then bring in my machine to be serviced). Then the manager told me I would have to pay a $30 deposit. Now why am I paying a deposit when they have my part... of course, I can't get the part back without paying for it. Needless to say I told her I was done with their company and would never use them again. Nothing but a manager and some staff impossible to deal with (rude etc) and asking for deposit when I clearly cannot walk out without paying once repair of part was made. The only two people I spoke to at that company that knew how to deal with customers was Sharon and Frank.

I stopped in here to buy some fabric for masks. I was looking for quality material that wasn't…read moreJoAnn common and seen everywhere. This place did not disappoint! It seemed to be a locally owned business with friendly staff. I highly recommend for fabrics and they had a sewing classes while I was shopping around. The fabric was honestly higher quality than Joann at a better price. Great experience!