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Mitchelton, QLD

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My Bike Shop

5.0 (1 review)
InexpensiveBikes
Open 9:00 am - 5:30 pm

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13 years ago

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Ashgrove Cycles - The TCR set up @ ProBikeFit Brisbane

Ashgrove Cycles

3.5(2 reviews)
4.3 kmAshgrove
$$

I got quoted by these jokers (on the phone) to swap a frame on a dual suspension mtb, $200. Got to…read morethe store and the guy at the counter almost immediately starts trying to suggest my dropper post probably caused the last frame to break because it wasn't receded in the frame enough and that I would need a new one. BS detecter started going off and i should have probably turned around and went to the competition at that point but alas. I asked for an allen key to take the post out to show it was plenty long enough and hit that one on the head. The guy agreed as if he didn't know before being someone who sells the things for a living. Then he starts pointing out things wrong with my bike (which had just had a major service less than a moth proir). Then he tells me that they would do any extra work costing up to an additional $30 without contacting me. Like i said i should have just turned around. Okay so i knew the real quote would be $230. The final cost $253.50, no contact. When i confronted the mechanic he said the extra cost was for the oil used for bleeding the breaks. 3 things 1. you have to bleed the breaks to run the cables through the frame so it should have been in the quote 2. I usually do my own breaks and it takes a thimble full of oil which would cost in the relm of cents even at retail 3. They said they would contact me for extra expense over $30 but thought they would try it on anyway. I imagine most people would just pay it. On being confronted he immediately took the bill back to $230. These guys have dishonest business practices. If you don't know your stuff or are not assertive they will take you for a ride. I just want a pleasant easy and honest experince. I don't want to feel like i have to stand up for my rights and be confrational when i pay to get a job done. Just my 2 cents worth anyway.

You ride a push bike or want to...it needs maintenance, just like a car, and it's going to cost…read moreyou, not like a car, but like a push bike. Still, it must be done to make your ride smoother, more comfortable. Now, if you live in Brisbane's western suburbs the best place to check in and get the work done is Ashgrove Cycles. I had my expensive European Pinarello Prince out for a ride recently when my cycling computer seemed to kick the bucket. Luckily, on the way home and upon reaching Ashgrove I pulled in to Ashgrove Cycles and asked if they could look at it. Now, they don't sell Pinarellos but were just as happy to check out my problem and suggest a remedy before setting me loose to pedal back the remaining seven heart attack kilometres to my house. What I love about retailers like Ashgrove Cycles is that they don't have tickets on themselves, are happy to help other cyclists with their maintenance even if they didn't buy from their shop, and are just there to further advance the sport of cycling and the enjoyment everyone can reap from it. From now on, that's where I'm taking my bikes for maintenance and I will be recommending them to others when they ask me to suggest a cycling shop. Such service and honesty is a rarity in today's world, and you'll find Ashgrove Cycles puts the perfect spin on it.

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My Bike Shop - bikes - Updated July 2026

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