** DO NOT UNDER ANY CIRCUMSTANCES USE THIS COMPANY**…read more When you're in the process of moving house these are the last people to hire unless you fancy more stress and weeks of trying to get your money back. They did a shocking job on the first clean, not cleaning any of the cupboards, barely even hoovered, dust still everywhere. As you can imagine this did not please our landlady or the estate agent. They company said they'd send someone round for the second clean, this person showed up without any cleaning equipment and had apparently been told she was only going to be recleaning the windows despite me sending 20+ photos of the flat post-clean and asking for a full reclean to be done. Following this, I asked for my money back, weeks of chasing emails and phone calls only to eventually be told that "there were people living there when we cleaned and this was not acceptable", this is a complete lie - the flat was entirely empty for both visits as we'd moved out the week before. I ended up having to pay another cleaning company the same amount again to do a proper job. DO NOT WASTE YOUR MONEY WITH THIS COMPANY, I CAN'T SAY IT ENOUGH.

My house was clean enough, but I had to call professionals…read morein order to take my deposit back. I'm glad I used the services of End of Tenancy Cleaning Agency. They did superb job and my landlord was happy. I was happy too receiving my full deposit back.

From the owner: For years now we have been specializing in domestic and commercial cleaning. We have founded our…read morecleaning company in Balham years ago and since then we have been providing top notch cleaning services to the landlords, office owners and tenants of the area.

Avoid, avoid. We used this cleaner for a couple of months without cause for any major complaints…read more However, they recently caused thousands of pounds of damage to furniture. Cleaners are not always faultless and accidents happen but despite being 'professional and fully insured' they have failed to provide any remedy or compensation at all, showing complete disregard for customers.

Great service, results and timekeeping. A professional attitude to their work and would recommend…read morethem.

**** Update ****…read more Immediately after my earlier post below, I was contacted by Local Cleaners who acknowledged my grievance, and agreed to better compensate me in return for the poor service we had received. I am grateful for their acknowledgement as this makes me feel my valued as a customer, my voice was heard, and I admit I was impressed by their sensitivity to the whole matter and the professional manner in which they subsequently handled the case. ********************** The Fantastic Cleaners team of three did a poor job of the "end of tenancy" cleaning of our 3 bedroom property we contracted them for in early Sept. Actually, we engaged "Local Cleaners London" but it was the FC crew who showed up, and now there is no posting of LCL on Yelp anymore! Anyway, the job they did was so poor - it was done in approx 3 hours on a Sunday. We pointed out a few things obviously so amiss when we inspected our property immediately upon completion - e.g. Sofa had cobwebs on the side, lampshade in toilet had not even been wiped down, carpet hardly cleaned, bathroom blinds not even wiped etc. Actually we were embarassed to be pointing so many things out to them...was this a "deep clean"? Upon complaining (with loads of photographic evidence) and discussing the matter with LCL customer service, the best we were told that could be done was a "re-clean" of specifics (not very useful since new tenants had already moved in by then and had already undertaken rework on their own!) or a raincheck for a carpet clean of just 1 of the bedrooms. I felt they should have refunded the fees but no option to do so. Made us realize this is a time-sensitive service and absolutely useless without any serious quality assurance. Frankly, if this is what should be expected from a "deep cleaning", next time I would rather have 3 hourly maids come in and do a 3 hour job - under 100£ instead of the £250 we spent!

Stay away. No customer services. They withdrew an extra payment on may bank account; the chat…read moreoperators (an AI agent) tells me that an agent will call me, but nobody ever calls; I tried to call but nobody ever answers the phone.

Yana is great! She is trustworthy and does an excellent cleaning job. She has very reasonable rates…read moreand her times are flexible. Highly recommended. She covers Central and East London. Her services: House & Home General Domestic Cleaning Commercial/Office& Business Cleaning Communal Areas Cleaning (such as corridors,staircases,lifts and etc.) Spring Cleaning Pre -Tenancy Cleaning Ironing

From the owner: We specialize in Domestic Cleaning and Commercial Cleaning Services…read more Domestic Cleaning Regular Domestic Cleaning,Spring Cleaning, One Off Cleaning,Pre-Tenancy Cleaning ,Moving Homes Cleaning,After Party Events Cleaning,After Builders Cleaning,Ironing Commercial Cleaning Office and Business Cleaning,Communal Areas Cleaning

Cleaners arrived in time and finished good cleaning of all details of my house.read more

From the owner: Reliable, friendly and professional house cleaning service in London - more than 10 years…read moreexperience in: Regular scheduled home / office cleaning, One-off deep or seasonal cleaning, Carpet cleaning, Upholstery cleaning, End of tenancy cleaning, After builders property cleaning, Kitchen, Oven, Bathroom cleaning.

DO NOT USE HOUSE CLEANING LONDON! DO NOT USE…read more I would like to write in response to the patronising response that I received from House Cleaning London in my previous comment. The tone to your response is no surprise as the customer service that I also received from the contact at House Cleaning London, Steve, that I have been liaising with was also rude and patronising and just demonstrates what I said in my first review regarding your approach. I have rented plenty of properties over the last 10 years and I know full well how lettings agents operate - I am not stupid as you imply I (and other potential customers) might be. Furthermore, I am not a London tenant (?!!) we were renting in Hampshire and the practice of not letting people back into the property after the tenancy has ended is not unreasonable - you would not be insured to be onsite and therefore if you wrecked the property they are not covered. This is only fair of them to have this clause in place. We were also letting from an extremely large and well known estate agent with integrity that treated us with respect (unlike your Company). I would like to address your 48 hour guarantee clause - first of all, £315 to professionally clean a house that was less than 1000 square foot is a lot of money and you claim to provide a professional cleaning service - this is the basics of the contact between us. The service provided to me was not even to a domestic standard, (as I said in my first review) I would have done it better myself within the 8 hours cleaning time that your cleaners "allegedly" spent cleaning our property. We paid for a service that we expect to be provided FIRST TIME - this is not unreasonable or unusual for us to expect. There shouldn't be a need for a 48 hour guarantee because, if you are as good at what you do as you claim you are, you shouldn't need to come back and reclean a property!!! It just contradicts how good you think you are!! Secondly, it is a con because you know that main stream lettings agents all operate similar practices. I would say that the way you operate is "tricky" as you put it because you recommend that people get the cleaning done the day before check out knowing full well that you won't be allowed back in! Referring to the 5 days it took me to contact you to complain, it was on the 2nd working day that I contacted you. You cleaned the property on the Thursday, finishing at 1pm. I then spent the rest of that day panicking and trying to get the house up to the required standard in order to hand the keys back at 9am the next morning (Friday). I then contacted you when I received the Check Out report back on the Tuesday (Monday was a bank holiday). I have been over and over this with Steve, the rude customer services advisor and he seems to be clinging to the 48 hour clause which I have already addressed above. If this review stops at least one potential customer from using you then it has done its job. Your Company has demonstrated by its response, its behaviour and the appalling service that I received that it should not be in the cleaning business. I could say I have 10 years cleaning experience...I have more than that cleaning my own home! It's a load of rubbish and you are stealing from poor people who are already spending a fortune renting. Shame on you!

Your customer service is excellent. Thanksread more