Very pleased with Deisy and Marcia. Prompt, thorough, pleasant. Go straight to work with no down time and no supervision necessary after initial visit! read more

This was, without question, the worst experience I have ever had with a cleaning company. If I could give zero stars, I would. I paid for a deep cleaning service that was supposed to include the oven, cabinets, drawers, refrigerator, windows, windowsills, baseboards, sweeping, mopping, and other detailed cleaning tasks. Much of that work was either incomplete or not done at all. The oven was not cleaned, the exterior of the refrigerator and freezer were never cleaned, several drawers were left untouched, two kitchen cabinets were not cleaned, the windows and windowsills throughout the home were ignored, the fireplace and mantle were never addressed, and the bathroom baseboards were not cleaned. Communication was extremely difficult. The cleaners seemed unclear about what services had been booked and repeatedly had to backtrack after I pointed out missed areas. Despite multiple calls to the company during the appointment, no one answered. I was also shocked by the lack of professionalism. The cleaners used worn, dirty-looking sponges in my bathrooms, did not wear shoe covers while walking on freshly cleaned floors, and expected me to provide paper towels, trash bags, and even a ladder--none of which was disclosed beforehand. I specifically informed the company that I have real hardwood floors and was assured the cleaners had the proper products to care for them. Instead, I watched them use the same cleaning solution on my hardwood floors that they used on the kitchen tile floors, which is not proper floor care. The most upsetting part of this experience was that the cleaners threw away a plant I had been growing in a Mason jar for four years. I started that plant shortly after my mother passed away, and it holds tremendous sentimental value. When I noticed it was missing, I searched the house and ultimately found it thrown away in the trash inside one of my grocery bags that had been taken from a cabinet because the cleaners did not bring trash bags. They also used and discarded my Clorox wipes, threw away some of my cleaning supplies, and discarded other personal belongings without permission. Cleaners are hired to clean, not decide what items in a customer's home should be thrown away. To make matters worse, my credit card was charged before the appointment despite being told it would not be charged until the service was completed. The cleaners ultimately packed up and left without completing the service I paid for. Overpriced, poorly managed, and far below professional standards. I genuinely do not understand how this company maintains such high ratings, and I would strongly recommend looking elsewhere. Update: re-cleaned my cabinets. They are awful! I'm over the limit for photos, but it was full of dirt. The deep cleaning is a scam. A week has now passed, and no one from the company has called to resolve the issue or give me my full refund. The one phone call from a "manager" has resulted in nothing. read more

First appointment was cancelled due to no staff. Second appointment was over a hour late and I paid for a deep cleaning. Dusting was not complete and cobwebs still behind doors ... very rushed job. read more

They broke my window covering, left my front door unlocked and did not complete the services requested. Do not waste your money.

BEWARE OF THESE CRIMINALS! I have used their service a few times and have been pleasantly surprised by the quality of their service until their last cleaning. I came home from Vacation expecting a nice clean home only to find my sliding patio door wide open and off it's tracks, letting bugs into my home as well as leaving my home NOT secure to anyone who wanted to just walk right in and steal my belongings. Not only this, the cleaning crew did not communicate this with anyone. I had no clue my home was open to the elements for almost a full day until I got home and saw what they had done. Spoke to the regional manager Camila Ramos who was able to "graciously offer" a 40 dollar credit on an $320 cleaning when my home was invested by critters, humid, smelly and with a broken sliding door. I waited a few days for a response from the CEO who upped the credit to $50! Unbelievable. Broken door, home that was wide open to burglary, lizards and bugs in the house. An absolute NIGHTMARE! Beware if you plan to use their service that their management team is not helpful in the slightest even if a MAJOR issue arises. read more

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Absolutely unacceptable. I am genuinely shocked at what I received for almost $400. I booked a professional cleaning service, not a single person with a tiny mop and a couple of spray bottles. I could have done this myself ... and clearly done it better. Not only did I have to provide basic supplies, which is outrageous for the price, but the job itself was poorly done. I even paid extra for an additional bathroom that was never touched. Completely insane. I chose this company instead of a cheaper family-run service that sends two cleaners AND brings their own materials because I assumed a "professional" company would deliver higher quality. I was completely wrong. The service I received was misleading, low-effort, and nowhere near what was advertised. I feel misled, overcharged, and scammed. This company is a joke. I would never book again and I strongly advise others to stay far away. read more

Instead of paying for damages their cleaners caused, they terminated my contract. The cleaning was good most of the time. I gave them feedback when little things needed to be tweaked. The service isn't cheap. The one time the cleaning was not very good, I contacted them based on a satisfaction survey they sent me. I let them know a sideboard had been damaged. Their response was to cancel the service permanently. Sounds like a way of trying to avoid liability. Just be careful. read more

this rating was given mostly because of the lack of professionalism and lack of customer service skills by the company. the cleaners I would rate at 3-4 stars. I hired My Cleaning Angel for a deep thorough clean. the ladies that arrived were on time, kind and professional. they spent nearly 7 hours at my townhouse and went above and beyond in my children's rooms. other areas of the home look amazing as well. however, my issue is that for the time spent with multiple workers and for the price, everything should have been 100% hit and spotless. sadly, they missed dusting my headboard, did NOT clean the laundry room (even though they tried to tell me they did), dirt was left on my kitchen counters, my sink and faucet did not look professional at all. The floors did not look mopped either. I paid extra for green cleaners and toxic cleaners were used (very strong chemical smell). When I went to the company about the few issues they responded with that I was not being fair or respectful. I was kind to the ladies here and very appreciative of their help. My issue is the price does not reflect a thorough deep clean as it should have - I should not have to come behind them and clean up. I also should not be charged for green products and then have toxic ones used. i would avoid this company sadly and I hope those ladies find a company that actual pays them fairly and well and treats them with respect. read more

1st time using this company to clean airbnb I was out of town so I could not check cleanliness. 2nd time I was.. This is what I found.. Poo still on toilet Sauce on stove Freezer not wiped out Did not vacuum When I reached out the returning email asked what were my expectations? Ummm not to spend my hard earned money and still see all the above! They said they would send a reclean crew. Now why would I need that after I've done it.PLUS I had guests checking in. I needed it done correctly and ASAP. They dont give refunds for shitty (no pun intended) They did refund 20 and offer 40 off next cleaning. Next cleaning..umm no thanks. If you use company definitely check work Do not assume they have high standards. read more

My Cleaning Angel - Toilet. - Home Cleaning Near Me - Tampa, Florida

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These folks did a great job! There was a great job in communications by the staff, they were on time, and more importantly, they left my house sparkling clean. Glad I found them! read more

Avoid This company at all costs. I have been using my cleaning angel for a few months now to clean my home bi-weekly. For 150$, you get a 1 hour cleaning, with the bare minimum that seems to get worse as the weeks go by. What would surprise me and my wife with a beautifully cleaned home turned into a "Wow, that wasn't done either? Wow theres still dirt under the couch?" Theres cheaper and better alternatives. read more

I hired My Cleaning Angel to do a post construction cleaning. Frank and his team did an amazing job. My neighborhood was impacted by the Hurricane Milton flooding and I have recommended My Cleaning Angel to my neighbors because of the impressive job they did. I will be contacting them to do monthly cleanings. read more

My Cleaning Angel was a perfect choice. I have a 2 and 1/2 bathrooms, 4 bedrooms in a two story house. Mary was terrific, she must've sent me two of the best, Sabrina and her mother Ms. Lu. I thought they needed more people but they were professional, courteous and hard working. They entered the house, went upstairs and went right to work. They not only cleaned they made my beds and organized items on the dresser, I am totally impressed and now I have a clean house! Thank you!! read more

I used their services 2 times prior to booking my 3rd cleaning. What I noticed is they don't really dust. They don't move items and they just push the swifter over areas. For my 3rd booking, the first cleaner never showed up. The replacement cleaner cancelled the day of the appointment. The service told me my next cleaning was free. After the cleaning they charged me. I asked why...she said we only agreed to waive the cancellation fee....funny, because I never cancelled the service. Overall, they don't do a good job. They didn't dust the tops of my picture frames or the window sills. Needless to say, I will not use them again. read more

Very friendly and excellent cleaners. The house smells good and is clean every time. I love all the little touches like the rose in the toilet paper rolls! They are also very efficient. Thank you for doing a great job! read more

I am shocked this service has a 4.8/5 on their Google reviews. I booked a deep clean based on this rating but deeply regret to have done so. My home was fumigated for termites. I have babies and pets so I scheduled a deep clean with this company before moving back in. 2 cleaners showed up with windex and furniture polishing, a mop and dry wash cloth. Before booking they assured me they will use disinfectants to wipe down chemical residue from cribs and the entire home. The 2 cleaners used a dry wash cloth to "dust" my home in the name of deep cleaning. I called the company and they apologized stating they will fix this. BUT the cleaners came to us saying they didn't know this was a deep cleaning and had no disinfectant. We gave them our supplies to sanitize our home. After they left we deep cleaned our entire home till late that night because we had no choice. Could not bring our children and pets home to chemical residue. What's worse is their customer service. They sent me pictures of supplies that their cleaners came home with - windex! And argued saying that's appropriate for the job of deep cleaning. This is dangerous on so many levels when the business does not fully understand they put families at risk. Exposed to dangerous toxins in my case. After multiple calls and emails to educate the company on what their cleaners are doing and to get a refund, the manager tells me I don't believe you and our cleaners always carry disinfectants. Later emails me pictures of their supplies which has no disinfectants. This service is a huge risk to your homes if you're looking for deep cleans for post construction/move in/remodeling/post fumigation purposes. The cleaners will put your families at risk by lying and the managers back up the lies by saying this is what you booked and pictures of your house look clean. They fail to understand "visually clean" as opposed to sanitized and clean. read more

I spoke to a representative and she said it would cost $330 weekly to have my home cleaned. That's $75 per hour. That' $150,000 per year on an 8 hour workday. I found their fee ridiculous and a scam to those unwilling to shop around. The next highest bid from another company was $195 per week and the next $150. Shop around people and compare. read more

Easy booking and Amanda did a fantastic job! They really came through on short notice!

After a complete kitchen reno, we had dust everywhere and the tile floors were a mess. A 3-person crew came in and left our condo like new. We highly recommend Cleaning Angel. read more

i am very happy with the fantastic job that Team Cecilia SILVA did in our home and they we're very accommodating. there are so many details they touched on or tidied up that I didn't even think about doing myself and the entire house was cleaner than ever! Thank you so much! read more

I tried using this company to clean ana apartment. They were horrible. Didn't even actually clean. Had to have the cleaner come back out and even then she did not have a mop and did not clean. They just push dust around and call it cleaning. The cleaner tried to lie saying we had furniture stacked on top of each other so she could not clean but then somehow it was moved when we showed up. Find another cleaner.. read more

Jennifer was awesome! I had no time to get it done before the walk through the next day, but I wanted to make sure I got my deposit back so I knew hiring a company was the way to go. She was quick efficient and did an incredible job. I'd definitely hire them again. read more

They do not clean good, they just mopped and left, there is still dirt and dust on the counter, Next time I wont hire any cleaners, I will do it myself and save the money. read more

We made an appointment 48 hours in advance of moving in, and 2 hours prior to the scheduled cleaning, they called and canceled. Movers are coming and we are now having to scramble to get everything done ourselves, along with moving prep. Not a dependable outfit, would not recommend it. read more

I needed a deep cleaning of my mom's apartment with one day's notice. Booking was very easy. My mom lives alone and can't see well. So the apartment was in bad shape. The ladies arrived on time and were very friendly. They worked overtime and did a wonderful job. The apartment is so much cleaner. We are really happy with the results. read more

My first cleaning experience with them was great. Used them for a move out service and it was wonderful. Second experience was a NIGHTMARE. I paid for a move in service for a new home that hadent been lived in for 8+ months. That being said, it was already clean to the naked eye- but I wanted a deep clean so when I moved in and unpacked the next day it would be ready to go. Minutes after they left I put something on the kitchen island and noticed the island was sticky and dirty. Which I thought was odd considering the cleaners left less than 2min ago. I immediately called the company. No one answered. I figured "ok, it's a big house. Maybe they missed one surface. I'll cut them some slack". So I didn't press the issue. I go to move in the next day and start to notice a lot more things that they missed: Hairs in the drawers, scum in the showers, dust on the sink countertops, spill marks in/on the cabinets, crumbs and dust in the cabinets, spill marks on the counters and down the front of the cabinets, dried pee on the toilet seats, dead bugs in the cabinets, etc. I paid $365 for a full move-in clean and it literally looked like all they did was vacuum and mop. I emailed them about my dissatisfaction and ended up getting a call. They seemed understanding at first. They offered to have the same people come out to reclean. I told them I had to clean the surfaces myself so I could unpack from my move. I wasn't going to unpack on dirty surfaces. I told them it would be a waste of everyone's time and resources for them to come back out when I had to do it myself. Please note: I even took pictures of some (not all- there was too many) of the dirty areas as proof and sent it to them. Please note this was December 17th. It is now January 5th and they are still arguing with me over email. They started off by telling me they have some policy that I automatically agree to when I use their services. Even tho I've never seen the policy, I'm told it's on their website. I informed them I called in to book both my cleanings and they told me they aren't required to tell me about the policy over the phone if I call. They like to talk about the policy a lot, and say it's in their emails. I told them it wasn't in mine and offered to forward it to them but that essentially lead to them calling me a liar and saying I'm wrong so I digress. Basically every concern I brought up I was somehow made to be in the wrong. "The customer is always right" is definitely not a business concept they remotely try to adhere to. Not once did they take any sort of responsibility for the fact the job was done unsatisfactory. Not once did they ever admit maybe they missed something and could be wrong. Every concern I expressed I was answered back with an excuse and them devaluing my complaint. My mind is blown that they'd rather argue with their customers than actually take any sort of responsibility for anything. Nevertheless actually resolve the issue. Please note- they didn't confirm a payment method either. They just automatically charged the card they had on file from my first clean. Didn't ask if it was ok to use the same method. Didn't try to confirm. Just charged it. After weeks of back and forth emails, and being consistently talked down to, they randomly reissued me $60 and told me this because I wouldn't allow them to do a "proper touch up cleaning". When I finally said fine, so the touch up cleaning then, they replied "sorry it's off the table". In conclusion - if you want to spend $300+ to have your home vacuumed and moped - they are the perfect company to waste your time and money for you :) read more

The best cleaning service in Tampa! Andrea did an amazing job! They cleaned stuff you would never even think of! They were on time and so nice and efficient! I definitely will be using y'all again! I'm beyond satisfied! Thank you so much! read more

I have used My Cleaning Angel in the past and was very happy with their work. I recently dealt with Fernanda, who scheduled a house cleaning for me on a convenient date. Fernanada was pleasant, helpful, and professional. I was about to have guests come to stay for the weekend and wanted the house to look nice. Cristiane was my cleaner and she was fantastic. She made the kitchen and my two bathrooms sparkle. She dusted, vacuumed, tidied, and mopped the rest of the house and I was VERY happy with the job she did. I highly recommend My Cleaning Angel! read more

I selected the Move In/Out cleaning service. The cleaners were here only 2.25 hours which means I paid $150.00 per hour. The job was simple as the house was empty. They did a poor job of cleaning corners, baseboards, floors. Scrubbing a little was what I expected, not a light mop for this kind of job. I do not recommend this cleaning service. Moral to this story, is do it yourself, if you want it done right. read more

Amazing company in every aspect that far exceeded any expectations I had. highly highly recommend my cleaning Angel. Fernanda and Natalia were both amazing and together they were a dream team! read more

Rene K from 3 months prior to my review hit the nail on the head. First time I called I was super hopeful, they seemed sweet and reasonable. Later on, I used their online booking service for my needs. I opted for deep cleaning and window washing. It was technically a move in/move out but deep clean was more expensive so I went for that because I really wanted the works. The estimated time for what I selected was 9 hours of work. The worker was here for 4 hours. When I said this in my complaint on the phone, the woman said "they don't go by that." Then why is that even listed on your website??????? There's dirt, cobwebs, and dust galore. Floorboards dirty. They called me the day they came to confirm which rooms I wanted done, and they still did the wrong rooms. She did wash some dishes but I never selected that service, I wanted the focus to be on the actual home. Come move in day, I have to redo the main rooms I was worried about. They cleaned the wrong bathroom. I'm including photos. The mop bucket was after ONE MOP OF ONE ROOM, that was claimed to be clean. I'm beyond disappointed for paying $400 after a generous 21% tip. I've sent multiple emails with pics and I still have yet to hear about what reimbursement I'll receive. Thanks for nothing. Hire someone else or just do it yourself. read more

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My Cleaning Angel was a fantastic cleaning service. Making the appointment was easy. Ana did an amazing job cleaning our house. We were very happy and will use this service again. read more

STAY AWAY FROM THIS COMPANY!!!!! I would recommend finding another company to clean your house. They do not do a thorough job, and I gave them a couple of tries. They do not listen when you fire them and still send someone out two weeks later; THEN they still charge your credit card even though they did. I cleaning. In the latest instance they charged $20 more than what we originally agreed to. I have called my credit card company and lodged a fraud complaint. You have been warned...... read more

My honest advice to anyone looking for a cleaning company is to keep looking. They spent more time taking crafty photos trying to make it look like they cleaned than actually cleaning anything. I left a few bits of dirt around the house to see if they cleaned. For example in the the kitchen before they came i pured some juice, I spilled a little and naturally I would wipe it up before moving on but I knew they were coming so I left it on the kitchen counter. After 1 hpur of "cleaning" the kitchen (by cleaning i mean talking and taking photos) the juice was there the kitchen counter bone dry and still had crushed on it. I just don't understand how you call this cleaning. Also I specifically asked them to use the products I provided and instead they used thier products and stained my hard wood floor. I had to pay someone else to come and reclean the floor to remove the stains. To sum it up. stay away from these "cleaners " they aren't Angels but devils. Oh and when you complain they tell you "we have photos to show you it was cleaned " haha im sure they do. All they did was take photos of my house instead of cleaning it!! They should call themselves photographers because they spent so much time taking photos it was ridiculous. read more

I booked this company to do a move in clean on a house I just bought. They quoted me 345 dollars for a 4 bedroom 3 bath house. I told them it was 2550 square feet and that I wanted the oven, cabinets, and fridge done as well. Final quote 345 dollars expected time 9 hours and 45 mins. 1 guy and 2 ladies showed up and asked to do a walk around. I happily gave them a tour. After I showed them around the guy says it will be 720 dollars for the whole house. I was upset to put it mildly. I drove 2 hours to meet them to get this done. I told him no way Im paying that much to clean my house. He said he could do everything they quoted for 600. Again no way. He then said for them to make nothing he could do it for 500. I was in a pinch as I traveled and had everything booked to move in the next day so I had to have them do it. Worst experience ever. Update I asked them to give me what I paid for. I was told it was not possible to clean for that amount. So in response to expectations he says below, it has nothing to do with it. I expected a 345 dollar cleaning and I didnt get it. On his breakdown of price it says subtotal. On the email "quote" I got it says FINAL PRICE. read more

I needed a move in clean ASAP and they were able to send someone to me right after I called, same day. Most other places I called couldn't schedule me for few days, and all the way up to a month! They did a great job and have excellent customer service. Marina was amazing to work with over the phone-- professional and prompt. I would definitely use them again and would 100% recommend to others. Thank you MCA! read more

I wanted to like this company. I liked the flexibility in scheduling as my work schedule can change and the first cleaning I received was the best I've ever had from a cleaning company. However, they started scheduling my cleaner to where she was unable to make it inside the appointment window. (They give a two hour block) When switching cleaners to someone who could come within the two hour arrival window I got two younger women in their 20s. It seemed like one was working and the other was a friend helping as she'd be on her phone a lot. But they did a nice job and stayed a little over 1hr 30 so it seemed consistent. On their website it states it's a 3 hour cleaning so I was getting 3 hours with the single cleaner & 1.5 with two. The most recent cleaning was a different woman probably more early 40s. Even though she had the same name on my appointment. Not sure if she sent her daughter the first time in her place?? She stayed for just under 1hr30, did a quick sort of wipe down, the least thorough cleaning I've ever received. I emailed the company about the 3 hour advertisement as well as why the cleaners were different. They insisted it was the same cleaner despite a clear age and body difference. I know they're in masks but still...obviously not the same person. I was told this would be forwarded to their supervisor who I requested to call me and never received any further contact from them. I also had issues with being charged for cleanings on days where the cleaner didn't perform the work. I live in an apartment where I need to let the cleaning person into my home and lock when they leave so when they weren't there I moved on with other appointments for my day. This company went from one of the best cleaners I had found to also one of the most problematic. Especially if they are unsure who was at my house and are unable to return my emails or call me to speak about it. Unless you have a situation where you don't care who cleans & you don't need to be home to let them in, I would stay away. read more

My Cleaning Angel does an excellent job every time! Since owning a dog, my home is always full of pet dander and having a professional cleaning service come on a biweekly basis, my home stays clean and I no longer have allergies! Highly recommend! read more

I had them coming to clean my house. They are excellent. Very hard working ladies. Martha and Isabel did an excellent job and all the details it's amazing. They arrived on time I also received and email prior to remind me the cleaning so I could turn on the self cleaning on the oven. Bathrooms were cleaned and like companies everything was dry and spotless. They also provided all the supplies for free. Using them every week now. Thanks so much read more

I highly recommend My Cleaning Angel. I used their service twice, most recently to do a move out cleaning. I can't say enough about the great job they did. read more