I was a patient of this practice for over six years and recently experienced an unexpected and distressing disruption in my care. After reaching out on December 31st to clarify an administrative issue, I did not receive a timely or clear response. When I followed up, I was informed that I would need to find another provider, without explanation or an opportunity to discuss the situation. I made multiple requests to speak with a manager to better understand what happened, but was told that my calls could not be accepted. As a long-term patient, this lack of communication and transparency was extremely disappointing and had a negative impact on my continuity of care. I am sharing this experience so other patients are aware of the importance of clarifying policies and communication expectations in advance. I hope the practice considers improving its administrative processes and patient support to prevent similar situations in the future. read more

I understand how frustrating mental health care can be to patients. My experience at this practice has been the best I've had. The level of care and attention from the front office staff has made it possible to continue my care. Their patience and ability to return calls, manage insurance and pass messages along to different providers has been very reliable. Joshua Niekranz and Dr. Adekhari's help with medication has been very beneficial. Medication and mental health are not easy but they have made it a more comfortable experience. Dr. Martens dedication to his craft and me as a patient has been unmatched. I've had about 7-8 therapists and he's the best. I can't say enough good things about him and I would recommend him to anyone. The Spravato techs have been very important in my healing process. DP's attention and care have made Spravato therapy a very positive experience. If you're in need of mental health care, this is the place. read more

It's so hard to establish yourself as a patient, you might think they're gatekeeping. So many things wrong here - first and foremost, when you call their number, their phone tree is broken. It prompts 1 for new patients, 2 for established patients, 3 for billing and 0 for operator. Pressing anything except 1 or 2 will get you the message "Improper response." I have tried repeatedly to give them my insurance information and was directed to their patient portal - only nowhere in the portal is there a place to enter insurance information. It's so hard to deal with these people. read more

Overall Experience Mental health care should be built on compassion, trust, and support. You will not find that here. Instead, you'll encounter rigid policies, a focus on profit, and an environment that makes patients feel like adversaries rather than people seeking help. If you want to be treated with kindness, understanding, and dignity, avoid this practice and go elsewhere. read more

I would not recommend this office to *anyone* ever! the doctor was dismissive of my symptoms and the office continued to call me for weeks after I told them that I would not be a patient any longer. I had to ask 3 different people to stop calling me and they still called me again today. worse than telemarketer! read more

have had the worst experience with this office. I am out of pocket about $2000. Before making my appointments and moving forward with My Psychiatrist I worked with their finance office and BCBS to make sure all would be covered. I have emails where their office sent me the proper codes that i discussed with BCBS and was in network and approved. Now, My Psychiatrist credit office is telling me for the intake process, time spent with Dr. Gregory Vitale, to evaluate ADHD, who is also under network, is not part of their responsibility, but mine. They are very misleading and dishonest. The front office, in particular one male staff member ended my call and hung up on me. The credit office. Lisa Adon, Billing Manager, has been so rude, disrespectful and will not work with me further for my due money. read more

Manisha who occasionally goes by the name Amy was a nightmare. I felt disrespected and that she was simply not honest, transparent, or professional. The worst part about the interactions with Manisha "Amy" at My Psychiatrist being her terrible temper, lack of patience, and respectful in her manner and tone of voice. I will never recommend patient for clients to come here because of the experiences encountered with Manisha " Amy. " A message to My Psychiatrist: Please do NOT attempt to connect me nor my son to "resolve matters" This has been done and finalized. We do NOT welcome your dishonest and bias communications or lack of honest communication/ disrespect anymore. read more

honestly I've had such a hard time with my PCP and getting the meds I need and have been prescribed for years, I didn't actually feel like my needs were being cared for there but ever since I came here, I've had no issues. I don't have to harass them to actually send my script after an appointment, they sent my meds one in orderly time to take in to consideration when i was going to be out of the country, Christina espinoza is amazing and so lovely each time I meet with her. The billing department is SO helpful and nice, despite the people disagreeing in other reviews, for me personally I have never had any encounter with them that was rude. Yes while prices are somewhat high, this is considered a specialty service and it depends on your insurance entirely. when I did have some bills pop up that I didnt understand, the billing department was SO helpful to explain it all to me. read more

My original review of My Psychiatrist was very negative regarding the reception team. While I think they could improve, I've concluded that my bad experience with reception there was mostly due to one particular receptionist who was extremely rude to me and inconsiderate of my situation, refusing to help me. I needed a new prescription for my medication immediately. Instead of asking questions and doing her best to help, this receptionist kind of blamed and dismissed me. I know that the doctors at My Psychiatrist will fill prescriptions over the phone in emergency situations like mine, so I'm guessing this receptionist did not understand that policy. Maybe there is some miscommunication between the front desk and the rest of the practice, or maybe that receptionist was having a bad day. As someone who works in customer service myself, I know she could have done better. I also know that the first interaction you have at any place of business sets the tone for your experience in a way. Patients may be doubtful of this practice if the reception team puts them off. I have made the practice aware of this issue, and hope any kinks in the reception team are worked out. If you need to see a psychiatrist consider this practice. The doctors will prescribe what they believe will help you the most with your particular condition(s) and will continue to monitor and work with you until you've found the best medication/combination of medications for you. PLEASE do not let my review drive you away from this practice. The doctors are there for you, and will help you in your time of illness. They basically save lives every day, and have surely saved me from a lot of suffering. Your health is what really matters, and these doctors will ensure that you get what you need to prosper. read more

I've had nothing but good experiences with this practice. They are fast and easy to schedule appts with, and have a friendly service team. I've had two providers and enjoyed both of them. I feel like this team is really committed to finding a treatment plan that works for you and I really appreciate my providers have tried to stay away from prescribing controlled substances. Granted some people require them, I do not feel I do. After 6 years of struggling with depression and anxiety I finally feel I have found a treatment plan that works for me. read more

Dr. Shannon Poppito, specializing in psychology-oncology at Baylor University Medical Center. If you have a very low-grade problem with your cancer diagnosis, she's probably perfect. If it's anything more than a hangnail, look elsewhere. She has a superficial, cookie-cutter approach to what is being said and the Friday before I underwent major surgery, provided a copy of Viktor Frankl's book on surviving the Holocaust. My sessions were a real disappointment. A supreme liability to the hospital. And without my permission, she confided to a staff member that there wasn't anything she could do help me. Without a referral. If I were a cancer hospital I would find a psychiatrist well versed in the toughest situations imagineable. Outside of a superb speech pathologist, tremendous nurses, one physical therapist, everyone at Baylor and Texas Oncology has only one oar in the water. read more

Slow to respond. You don't see psychiatrists many times, just an NP. But this is in my network, so I am stuck. The US healthcare system!!

So many awful things to say about this place I don't even know where to start. TLDR: find a different psychiatric practice. For one, I've waited over 45 minutes for scheduled appointments that take 10 minutes. 2) My doctor legitimately Googled prescriptions in front of me before prescribing them to me. 3) At one point the doctor I had been seeing for a year apparently left the practice and the receptionists never notified me. They just changed my doctor the next time I came in. And finally, after seeing a new practitioner, I came in for an appointment and they said they called me two months prior to reschedule (never got a message). But also, if someone doesn't call you back to reschedule and two months go by, wouldn't you try them again? The receptionist then tried to change my doctor again at which point I just walked out. read more

Dr Raja was kind and listened to my story and provided me with valuable feedback The before and after administrator was also easy to deal with and very pleasant. read more

My daughter needed academic and psychological testing for college accommodations. I could not have asked for a better partner than Dr. John Getz, Chief Psychologist at the practice. Dr. Getz met with us, listened to all we had experienced since Kindergarten, tested my daughter, and debriefed us so that we clearly understood the findings. I highly recommend Dr. Getz if you are in need of these services. The front office staff are easy to work with and very pleasant! read more

I would stop going if I could trust me please don't come here they add more stress and strain on your life

Broke Doctor-patient confidentiality by calling my house and giving confidential information to someone I did not authorize, when I informed them they said it was my fault. I scheduled a Skype appointment but did not receive the skype call nor a phone call. All staff have interrupted me while I'm speaking mid-sentence. They insist you pay for an appointment every three months or else they will not refill your prescription. I have been randomly billed for missed appointments that I did not schedule. Obviously they are only in it for the money. DO NOT trust them or waste your time, money, and health on them. read more

Dr Getz is simply amazing. He goes above and beyond the call of duty to help. He works great with children and adults, is very compassionate, and supportive. He is very knowledgeable, experienced and professional. He has a huge heart and truly cares about the well being of his clients. I can't say enough good things about him and feel very blessed to have crossed paths with him. Dr Getz truly "getz" it. We couldn't be happier with him and highly highly recommended him. read more

Pros: -They have multiple clinicians so the wait time for an initial appointment isn't too bad (I can't remember exactly how long it took me but I think it was less than a month) -The billing department calls you back right away when you leave them a message -The physician's assistant (PA) I saw seemed decent Cons: -The PA only wrote me a script for 4 weeks even though she said "see me in 8 weeks" -It took 10 days from the day my pharmacy requested a refill to when I actually got the refill approved (after several requests from my pharmacy, and several irritated voice-mails from me); I ended up going 5 days without any meds -They never, ever answer the phone; all calls go straight to voice-mail -When I finally got a hold of a human she said they hadn't refilled my script because I needed to make a new appointment.... They hadn't even bothered to look in the system to see that I already had one (set up the last time I was there) -According to our insurance claim, they overcharged my husband $42 (for the copay/coinsurance) last time he was there -They billed our insurance company for receiving services from an MD that we never met (we both saw a PA; perhaps that is normal but it seems shady to me) read more

I can't even give this place 1 star. I made an appointment 3 weeks ahead. I go to my appointment fill out new paperwork etc. wait 30 minutes and get called by the receptionist who informs me that I have no appointment scheduled. Huh?? And it's not like she's friendly about it. She actually tries to make me feel like I'm the one in the wrong. Until I look through my emails and find the patient portal that they had sent me for my appointment. She (supervisor ) then proceeds to say that I have an account, but no appointments. Hmmm. That seems a bit silly. Why would someone call up, create an account and not make an appointment. Ummmm they wouldn't. This woman, again no sorry, says I apologize can I make you another appointment for you? In 2 weeks!?? Ha!! All I can say is the receptionists need a course in customer service. I won't be going to them. read more

Dr. Getz is an amazing therapist! You can talk to him about anything. His patients; younger kids and adults love him and look up to him!

Dr.Getz is always ready to listen as he really cares about helping solve what is bothering you.

If you need to get anything done ask to speak to Rafea, everyone else in this office seems to be incompetent. I have been trying to get my medication refilled for the last 3 weeks and have had no luck with the other staff. She was able to do it within the hour I spoke with her. Besides this young lady and my provider, the people who work here only care about money! Patients should be priority.. read more

I love love love this practice! I have been going to them for 5 years now, my children 3 years. I have seen them transition into such a wonderful place. Front office staff is just wonderful! The doctors and therapists are just great! I can't say enough awesome things about this place! If you are in search of an excellent psychiatrist or therapist, definitely come here! read more

Whatever this office used to be like it has gone downhill to fast-food grade healthcare. I called in advance to provide all relevant information so my spouses initial visit could go smoothly. When she arrive no one had the information and she had to wait and fill out everything I'd already provided; creating a stressful situation that I'd hoped to avoid. Second the waiting room must have been furnished with chairs from the incontinence ward at the local hospital as _every_ chair was soiled. More Stress! Finally, the doctor (Adhakari) was so new that they didn't even have a pen to takes notes for the 45 minute initial exam. STRESS! Psychiatrists are supposed to help people deal with stress and not be a significant source of it. Shameful. read more

I have been a patient for several years. This comment is on the front desk staff and manager, the front desk manager has a terrible attitude she seems to have always a chip on her shoulder I don't think she doesn't know the meaning of customer or patient service. I don't think that person should manage an office she needs to learn how to speak pleasantly and try to accommodate to the patient instead she ended up frustrating them that was my experience. The staff has to follow this not so good leader so they end up with I had more trouble with the front staff! read more

Would give a zero if I could! Staff is incompetent and rude! Will charge you 80 dollars if you don't call them 48 hours before a missed appointment. They called me 10 minutes before closing the day before! Also my Dr when I told her my problems stemmed from a break up 3 years ago told me to call my ex! What Kind of advice is that? If he loved me he would obviously not have broken up. read more

Pro: I love my doctor. He's very kind and is compassionate. That's where the pros end. Con: The administrative staff, one lady in particular, is very rude and seems extremely aloof. She is a Caucasian lady, looks to be about in her mid-to-late 20s, brunette, well-tanned. If I owned this practice, I would replace her ASAP. read more

Alice L. I was briefly an outpatient of Emily Ozgul, LPC and was greatly dissatisfied with her. I did most of the talking with minimal feedback or interaction from her. She was very insensitive to my personal and family issues and not empathetic. I would not recommend her as a therapist. read more

I have been going to My Psychiatrist for several years and for that time I have only seen Dr. Tawari! I loved her! When she left the practice I could get no one to even answer the phone or return my messages! My medication was running out and they didn't have an appointment for two weeks! Thankfully, I had Dr. Tawari's personal number and she took me immediately at her new practice! My Psychiatrist is a money hungry, unfriendly practice! read more

I selected this practice for my adult son when he was in crisis, mainly because they were close by, had some decent initial reviews that I found, and they accepted my insurance. The office staff is incredibly rude. They are short with you on the phone, and are completely unhelpful and inflexible. The doctor completely misdiagnosed my son and he rapidly got worse. When I reported his increasing symptoms, the doctor blew me off. This is a dangerous and potentially life-threatening situation. I would urge anybody, especially those who are in crisis, to seek help elsewhere. read more

Very friendly office staff, being personable and efficient. Great communication regarding appointments. Some therapists / MDs may be better than others (seems to be a high turnover rate), but I am very pleased after finding the right fit. read more

The most unprofessional office my family has ever dealt with. The doctors are decent however, their management should probably be replaced. We received a bill for almost $300 for "no show" fees. The office decided to make some appointments for us and did not inform us... of course we were not going to go to an appointment we didn't make. The doctor told us that he was going to be out of the country for 2 months, and the no show fees that we are being charged for happen to be for appointments that fall within the dates that the doctor said he was going to be out. They did not have an explanation of why the appointments were made for us when we didn't request them. We sent them emails, called and left messages, and no response. They said that they were going to review our fees and they "kindly" waived one. Please do not waste your time by going to this place. I should have checked out the reviews here before going because clearly some people have had the same experience as us. read more

The office staff here is worthless. They never answer the phone and when and if you actually ever get a return call, they act like you are a pain in their butt. Usually it takes weeks and leaving several more messages to get a reply. Worthless people. Go elsewhere. read more

I don't recommend this place, the service is terrible, my daughter used to have an appointment with one of their psychiatrist, few days before the appointment, they called me to cancel it because the doctor is planning to move to another State,then they asked me to reschedule for another one, and I did, after few days they cancelled the appointment again, because they don't accept patient 15 years and younger?????and my daughter was under the medication during this times.Worse place ever. read more

I have been a patient at Dr. Uprety's offices for about three years now. For the past six months, they have been switching the doctors that I visit. The reason being, the doctors that work for them have begun to open they're own practice, and I do not blame them. I was consistently getting the same medication for about two years now. The most recent doctor I visited wrote the quantity of my prescription incorrectly. When I called the office to have it amended, they advised me the doctor who wrote it to me was no longer at there office, and that she had left for a family emergency. They said they are now assigning me to my fifth doctor. After they told the new doctor my situation, the new doctor had advised that he refused give me the amended prescription because he has never seen me. Please keep in mind i am a self pay patient. They charge me $140 every time i go visit them. I explained this to them, and they still refused to do anything other than schedule me another appointment. I have had so many issues over the past few months not just because they keep changing doctors, but also from the billing department. Late 2017, they called me out of the blue advising me that I owe them for visits from 2015. When i asked them why am i being informed two years later, they told me because they were awaiting a response from my insurance, as to whether they accepted my visit.My insurance ended up declining me. I asked them to forward me the letter from my insurance... TURNS OUT, THEY RECEIVED THE LETTER in 2016, BUT DIDN'T GIVE IT TO ME UNTIL AND ENTIRE YEAR LATER... STAY AWAY FROM THEM... read more

Seems like front office is a rotating door. Hopefully they can find some receptionists who are polite, competent, and enjoy the job enough to stick around. read more

I am a former patient of Sahley  Razai, PA and my experience was terrible. She came into each appointment as if it was her first time meeting me. Asked several questions I had answered prior, why I am taking this medicine, how much am I taking of it, do I drink alcohol, sometimes multiple times in the same session. She did not even take the time to evaluate the meds I was taking and possible interactions with other health medications I am on. She did not review or take notes, was INCREDIBLY insensitive, even at one point telling me that "sometimes you would just wish they would get into an accident" in reference to my sister who is fighting for her life with with terminal cancer. She in incredibly unprofessional, insensitive, and a terrible practitioner who dispenses meds without taking the time to even know her patients - even just briefly reading notes to refresh herself on the patient she is about to see. Strongly recommend you find a more competent provider. read more

I love Dr. Samina Raja - she's great! And the front desk staff is friendly and efficient.

Just comments on front desk and billing... when the front desk is calling the shots things aren't right. I had more trouble with the front staff! Each person I would ask the SAME question -- each person gave me a totally different answer! I c read more