Never returned multiple calls. Totally ghosted. Perhaps because I'm male? Regardless, it is highly…read moreunprofessional. Even a return call to say "no" would have been the least amount of courtesy that could have been shown. It honestly hurt my feelings since my relatives are patrons. I would go to a salon or barbershop. So, any excuse would be worthless. If that is how they conduct communications, I'd be wary of the actual service. Customer service of a quality business is all in attention to details (especially in the hair business. Challenge yourselves to do better.

I got my hair styled at Refuge on the morning of my wedding. They styled both mine and my mum's…read morehair in an hour, made us feel comfortable and were so sweet. My stylist even accommodated my flower crown in the style and showed me multiple ways I could wear it. My hair looked amazing, thank you!

I had had my husband cut my hair via a ponytail, but it needed evening. I had to call twice, but I…read moregot an appointment the next afternoon. Leilani, who was halfway through training, did very well; the instructor only needed to do a few touch-ups. However, between the shampoo and the hair softener, my hair got oily and I had to wash it again that evening. I will definitely return, but now I know to ask that they only wet my hair, no products wanted. I am very sensitive regarding hair and skin products. NOTE: this is Nicole.

I I made the appointment yesterday they canceled it because nobody was available so I rescheduled…read morefor three today, I took off the afternoon from work and I arrived at 3 PM wasn't even acknowledged. Waited and finally said hey can I check in? I said I'm here for hair extension consultation and the lady at the friend said oh she's not working today there was no I'm sorry there was no follow up. There was no let's see when we can get you scheduled and then I see in the computer she canceled it at 3:13. I had been there since three

Yes I support this business my sons get their hair cuts here…read more I little bit of wait if you do not sign in on line but is worth it they do an awesome job Too bad they do. It girls hair

My son got an awesome haircut from Justine! Great service…read moreand price...we will definitely be back!

Avi is such an amazing hairstylist! she does good quality work and takes her time to provide you…read morewith the best hair. 10/10

Do not recommend the owner Larissa, very unprofessional! She canceled our appointment the day of…read moreonly a few hours prior, because she over booked her obligations outside of work and was "overwhelmed". I was her last appointment of the day and she also had to make cupcakes for her friends wedding and decided to cancel my appointment because she had too much on her plate. Said she was willing to make the situation right but had no clear rush to do so. After nearly 24 hours of no response back- I chose to ask local stylists if they were available as I was left in a pinch thanks to her and she had no clear rush to commit to a new day/time-and she took offense to me wanting to look elsewhere calling me entitled & disrespectful. If I was the one who canceled my appointment day of, I would have been charged. And seeing as the situation causing her cancellation wasn't due to sickness or an emergency just a pure lack of laziness and not wanting to commit to an appointment that was booked 6 weeks in advanced as well an obligation she committed to outside of her work hours. I understand she overbooked herself and felt overwhelmed, however she handled the situation extremely poorly. If I wasnt willing to reschedule she should have accepted the fact she would have had to stay up late to bake these cupcakes she commited to baking or been in a much quicker rush to find a time asap to reschedule me as she really inconvenienced a repeat client. Your time will not be valued by her, so be cautious who you book with here. Can't speak on the other stylists though! Hopefully they have a much better sense of professionalism, time management & care for their clients.

The owner contacted me via Yelp and asked me to update my review. She claims that it was not her…read morewho did my hair. So fine then, it was another employee. My question then.....are your employees always allowed to have their mother working reception and answering phones and their father lounging around the salon? Not too professional.

Best salon in the suburbs!…read more Having worked in a hair salon all through high school, and being quite a hair snob, I am very picky about which salons I will frequent. I have gotten my long hair both cut and colored at Opulence and been pleased with the results. I was so happy with my first visit that I treated my mom to a cut and her first-ever color experience! I started going to Opulence when I lived in Cary and was recommended by a friend to visit Kassi. She gave me a great cut with long layers and did full highlights. They were perfectly done, but when I freaked out a few days later that I had gone too blonde, she did a darker glaze on my hair, gratis. It was perfect. I appreciated that although it was my mis-communication, she fixed it for me! Kassi moved, so now I see Linda. My mom sees Mary for her services. Mary did a great job of updating my mom's hair while giving her a style she can maintain herself. Everyone on staff is friendly and welcoming, I always am offered a drink-ice cold Diet Coke-woohoo! I have never had to wait past my scheduled time for an appointment. The prices are reasonable, considering the quality of products used the and level of experience of the staff. They carry Paul Mitchell products and I am always given a recommendation but never pressured to buy. I have also had my hair done for special occasions and loved that instead of getting 90s prom hair, I have left with a sophisticated, modern up-do. What I appreciate most about Opulence is that they make an effort to stay up-to-date on current hair trends. This is not your typical strip-mall suburban salon that never moved past streaky highlights and teased hair! I would recommend Opulence to anyone in the Northwest suburbs, and to anyone willing to make the drive.

I hate to brag but for this salon I WILL! I have been going here for the last 2 years. I can't…read moreimagine going anywhere else. It's conveniently located downtown Oswego (by Tap House Grill also a favorite). Recently remodeled single salon gives it a nice clean and modern feel. Fun artwork displayed and well organized. A variety of quality hair products are available for sale. Now the Hair part! Barb does such a wonderful job putting in my highlights and lowlights, getting down into those roots! While I wait for the color to do it's thing....she is always hospitable whether you need something to drink, magazine or want to listen to music your choice. She is wonderful company and fun to talk to. I love how she cuts my hair and even touches it up to make sure it's perfectly how I like it. I have had updos for weddings and events done as well. Barb listens to what you want and gets it done and for those who don't always know she will help you figure it out. I have always left this salon extremely happy and at ease unlike other salons I have left in tears or just wasn't happy. I know it's just hair but if you spend time and money you want it to look amazing!

Ela regularly colors my hair. She does AMAZING work! She has provided me with sound styling tips…read moreand solid advice as to the length, style, and color of my hair. I get complimented weekly on both the color and style

Ela is simply the best at what she does. I am constantly complimented on my color and cut. I have…read morebeen going to Ela for years. She is exceptional at her trade. Constantly and consistently making my hair beautiful. She is a treasure. Her kind demeanor and great personality make it a pleasure at every appointment.

Nice people, price is great! I like that they have supervisors to check the students work…read more Good show, all round!!

I went to get my hair done. I had an amazing wonderful lady name Jordan. She was really sweet and…read morekind. I am going to recommend her to all my friends